hmv

Gift Cards are valid for 24 months from the date of purchase. If the card is used during this period the expiry date is extended by a further 24 months from the date of the last use. Use constitutes spending, adding value or simply making a balance enquiry in one of our hmv or FOPP stores, or over the phone using our automated service.

You can purchase a Gift Card at your local hmv or FOPP store. Simply ask a member of staff at the till and they'll be able to add any amount of your choosing up to the value of £250. When spending a gift card, you can use it as part payment and any remaining balance will remain on the card for 24 consecutive months from the date last used. What's also great is you can use a Fopp gift card in all hmv stores and vice versa.

Any member of staff in-store will be able to check the balance of your hmv Gift Card. Alternatively, you can call your local store and select option 4 to check the balance over the phone. Details of your local store can be found here: hmv.com/store-finder. Additionally, you can call our customer service line and use our automated service to check and extend a currently active card - simply ring 03333 234 754 and follow the options.

We will exchange or refund most items purchased in error, or unwanted gifts, provided that they are returned to any hmv or FOPP store unopened, unused, unworn, and in perfect condition within 21 days of purchase and accompanied by a valid receipt. Some exclusions apply including, but not limited to: store.hmv.com purchases [please visit our online returns articles for more] Gift Cards, Products containing downloadable content including but not limited to UltraViolet codes, Food and beverages, Digital and games credit and subscriptions, PC games. These products are excluded from our Returns Policy and can only be returned in accordance with your statutory rights

We do not currently offer any discounts of this nature.

We currently accept a number of third-party vouchers, including (but not limited to) vouchers issued by Love2shop and any card bearing the Flexecash logo. All vouchers/cards must be within their expiry dates.

We accept Photo Driving Licences and Passports and any cards featuring the PASS (Proof of Age Standards Scheme) hologram, eg. CitizenCard, Connexions Card, Portman Group Card, Validate UK and Young Scot, subject to our discretion.

Orders can not be transferred between stores and will need to be collected from the store it was originally placed.

If you provided a mobile number when you placed your order, we'll keep you updated by text message at regular intervals should there be any delays and will send you a final text message as soon as your order has arrived at the store and is ready to collect. Alternatively, you can contact the store directly using the store finder - https://www.hmv.com/store-finder

To cancel your order, please return to the store where you placed it with your receipt for assistance. Alternatively, contact Customer Service via the help centre with your order details.

Orders placed in store typically arrive within 7-10 working days, but some items may take longer. We try to source items for up to 28 days.

hmv Gift Cards are valid for 24 months from purchase. Using the card extends the expiry by another 24 months from the last use.

You can buy Gift Cards at any hmv or FOPP store. They can be used as part payment at either store, with balances retained for 24 months after last use.

Staff in-store can check your Gift Card balance, or you can call your local store or our customer service line for balance information.

You can return most items unused and unopened within 21 days with a valid receipt. Some exclusions apply, like Gift Cards and digital content.

Accepted payments include American Express, Android Pay, Apple Pay, cash, contactless payments, Maestro, Mastercard, and Visa.

hmv is open Monday to Friday 09:00-17:30, Saturday 09:00-18:00, and Sunday 10:30-16:30.

No, orders must be collected from the store where they were originally placed.

Nearby you can visit Elmsleigh Shopping Centre for more shopping, Starbucks UK for coffee, and Staines Market for unique local finds before or after your hmv visit.

Yes, Vision Express and The Optical Shop are nearby for any eyewear or optometrist services you might need when visiting hmv.

Burger King, Starbucks UK, and TGI Fridays are all nearby and offer convenient dining options.