hmv

Reviews

• AM

  Alby Milan

  Aug 15, 2026
  1.0
  I arrived at the store around 10 minutes before closing, and as soon as I walked in, a member of staff, a man with glasses, told me, “You need to go home.” I explained that I only needed to purchase a soft toy and that I already knew exactly where the soft toy section was, on the left-hand side of the entrance. I explained that I would simply pick up the item and proceed to checkout, a process that would have taken no more than three minutes and would still have been well within the store’s opening hours. Despite this, I was refused entry and was told to “come back tomorrow from 11 onwards.” I found this interaction extremely rude and unnecessary, especially considering how simple and quick my purchase would have been. I work in customer service myself, and I would never approach or speak to a customer in this way. This experience genuinely made me feel that I was treated very poorly. I’ve always had a positive impression of this store and have enjoyed shopping here over the years, but this experience has completely changed my mind. From now on, I’ll be making my purchases online or at other stores where customers are treated properly. It’s a shame, as I’ve never had an issue here before. I also hope HMV takes this matter seriously and looks into the opening and closing practices at the Nottingham store. If the advertised closing time is 6pm, customers should reasonably be able to enter the store before that time. Closing the doors and refusing customers before the advertised closing time makes it difficult for customers to know when they can actually visit the store and make purchases. If the store has different operating hours for customers, these should be clearly communicated so that customers are not turned away while the store is still officially open.
• SB

  sean berry

  Jul 24, 2026
  5.0
  I lost my recipet to do 'hear my voice', but I wanted to leave a short review to say how fantastic Lucy was making my purchase very friendly and knowledgeable. Thank you 🤘
• LC

  Leo Chou

  Jul 20, 2026
  4.0
  I think that I could say that from all other HMVs I had visited in my UK trip, the one in Nottingham is too small and goods are thus too limited.
• EE

  evie?

  Jun 30, 2026
  5.0
  great selection, staff are helpful and steven is a legend ;p
• HJ

  Hunter Jarrett

  Jun 12, 2026
  1.0
  1⭐ I’ve been a loyal HMV customer for years and regularly buy Blu-rays, vinyl, collectibles and Pokémon products, so this experience was extremely disappointing. When I went to purchase Pokémon packs, the store manager, Ash, immediately told me, “I’m not serving you” because I work at a local card shop. He assumed I was buying the products to resell without any evidence and made me feel embarrassed in front of my friends, other customers and staff. To HMV’s credit, Customer Services investigated my complaint and confirmed there was an error of judgement, for which they apologised. However, I don’t feel I should have been judged or treated with suspicion simply because of where I work. A manager should know better and set an example for their staff. Unfortunately, this experience has seriously damaged my opinion of this particular store.

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