Question 1

How do I cancel my order?

Accepted Answer

Please return to the store the order was placed with your receipt for a member of staff to assist you further. Our Customer Service team can also check the status of your order - please get in touch through the help centre with your order number, the name used when placing the order and which store the order was placed in.

Question 2

When will my order arrive in store?

Accepted Answer

The majority of orders placed in store generally arrive within approximately 7-10* working days, however, delays can sometimes unavoidably occur and it may take longer for an item to be replenished but we'll actively attempt to source your item for a period of 28 days.*Please note that certain items may take longer to source than the average 7-10 days and may take longer to arrive in store.

Question 3

Do Gift Cards expire?

Accepted Answer

Gift Cards are valid for 24 months from the date of purchase. If the card is used during this period the expiry date is extended by a further 24 months from the date of the last use. 
Use constitutes spending, adding value or simply making a balance enquiry in one of our hmv or FOPP stores, or over the phone using our automated service.

Question 4

How do I buy/use a Gift Card?

Accepted Answer

You can purchase a Gift Card at your local hmv or FOPP store. Simply ask a member of staff at the till and they'll be able to add any amount of your choosing up to the value of £250.When spending a gift card, you can use it as part payment and any remaining balance will remain on the card for 24 consecutive months from the date last used.What's also great is you can use a Fopp gift card in all hmv stores and vice versa.

Question 5

How do I check my Gift Card balance?

Accepted Answer

Any member of staff in-store will be able to check the balance of your hmv Gift Card. Alternatively, you can call your local store and select option 4 to check the balance over the phone. Details of your local store can be found here: hmv.com/store-finder. Additionally, you can call our customer service line and use our automated service to check and extend a currently active card - simply ring 03333 234 754 and follow the options.

Question 6

What is your in store returns policy?

Accepted Answer

We will exchange or refund most items purchased in error, or unwanted gifts, provided that they are returned to any hmv or FOPP store unopened, unused, unworn, and in perfect condition within 21 days of purchase and accompanied by a valid receipt. Some exclusions apply including, but not limited to: store.hmv.com purchases [please visit our online returns articles for more]Gift CardsProducts containing downloadable content including but not limited to UltraViolet codesFood and beveragesDigital and games credit and subscriptionsPC games These products are excluded from our Returns Policy and can only be returned in accordance with your statutory rights

Question 7

I've lost my receipt, what do I do?

Accepted Answer

Please contact us via the help centre and provide as much of the below information as possible and we'll do our best to locate the transaction on our system and issue you with a duplicate receipt:
The purchase date
The method of payment
Which one of our stores the item was purchased from
The total amount for the transaction
Details of all items purchased at the time

Question 8

Do you offer student, NHS or UK Forces discount?

Accepted Answer

We do not currently offer any discounts of this nature.

Question 9

What vouchers/gift cards do you accept?

Accepted Answer

We currently accept a number of third-party vouchers, including (but not limited to) vouchers issued by Love2shop and any card bearing the Flexecash logo. All vouchers/cards must be within their expiry dates.

Question 10

What forms of ID do you accept?

Accepted Answer

We accept Photo Driving Licences and Passports and any cards featuring the PASS (Proof of Age Standards Scheme) hologram, eg. CitizenCard, Connexions Card, Portman Group Card, Validate UK and Young Scot, subject to our discretion.

Question 11

Can I collect my order at another store?

Accepted Answer

Orders can not be transferred between stores and will need to be collected from the store it was originally placed.

Question 12

Is my in store order ready to collect?

Accepted Answer

If you provided a mobile number when you placed your order, we'll keep you updated by text message at regular intervals should there be any delays and will send you a final text message as soon as your order has arrived at the store and is ready to collect. Alternatively, you can contact the store directly using the store finder -  https://www.hmv.com/store-finder

Question 13

How can I cancel my order at FOPP?

Accepted Answer

To cancel your order, please return to the store where you placed it with your receipt, and a staff member will assist you. Alternatively, contact Customer Service through the help centre with your order number, name used, and store location.

Question 14

What is the typical delivery time for orders placed in-store at FOPP?

Accepted Answer

Orders placed in-store typically arrive within 7-10 working days, but some items may take longer to source, up to 28 days in total.

Question 15

Do FOPP Gift Cards expire?

Accepted Answer

Gift Cards are valid for 24 months from the date of purchase. Using the card during this period extends the expiry date by another 24 months from the last use.

Question 16

How can I purchase and use a Gift Card at FOPP?

Accepted Answer

You can buy a Gift Card at any FOPP or hmv store, with amounts up to £250. Gift Cards can be used as part payment, and the balance remains valid for 24 months from the last use. FOPP and hmv Gift Cards are interchangeable.

Question 17

Does FOPP offer in-store pickup and delivery services?

Accepted Answer

Yes, FOPP offers in-store pickup, delivery, and no-contact delivery services for your convenience.

Question 18

What are the opening hours of FOPP in Nottingham?

Accepted Answer

FOPP is open Monday to Saturday from 9:30 AM to 6:00 PM and Sunday from 11:00 AM to 5:00 PM.

Question 19

What payment methods does FOPP accept?

Accepted Answer

FOPP accepts American Express, Android Pay, Apple Pay, Cash, Contactless payments, Maestro, Mastercard, and Visa.

Question 20

Are there nearby places to visit before or after shopping at FOPP?

Accepted Answer

Yes, nearby you can visit Bridlesmith Walk shopping center for various shops and beauty spas, enjoy a coffee or meal at Caffè Nero, and explore the P Spowage Art Gallery for arts and entertainment.

Question 21

How can nearby shops like BOSS or Cath Kidston complement my visit to FOPP?

Accepted Answer

After shopping for music and books at FOPP, you might explore fashions at nearby clothing stores such as BOSS for men's wear and Cath Kidston for women's clothing and retail goods.

Question 22

Is public transport or nearby amenities available to help customers reach FOPP?

Accepted Answer

While specific transit stations are not listed, FOPP's central location on Bridlesmith Gate in Nottingham is close to many amenities including cafes like Café Rouge and barbershops such as Brik Squared Barbershop, making it convenient for customers combining shopping and services.

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