Business Details
128-131 Merchants Hall, Lower Ground, Norwich, NFK
NR2 1SH, United Kingdom
Certified by hmv • Jun 21, 2026
+44 8432 210281
Certified by hmv • Jun 21, 2026
https://hmv.com/store-finder/
Certified by hmv • Jun 21, 2026
About
Certified by hmv • Jun 21, 2026
Music StoreElectronics StoreBooksVideo Game Shophmv
hmv is a leading specialist retailer of music, film, games and technology products, with over 120 stores around the UK, offering a wide selection of new release and catalogue titles.
Details
- DeliveryAvailable
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Certified by hmv • Jun 21, 2026
Hours
Certified by hmv • Jun 21, 2026
Monday9:00 AM - 6:00 PM
Tuesday9:00 AM - 6:00 PM
Wednesday9:00 AM - 6:00 PM
Thursday9:00 AM - 6:00 PM
Friday9:00 AM - 6:00 PM
Saturday9:00 AM - 6:00 PM
Sunday10:30 AM - 4:30 PM
Products & Services
1 list · 24 items
Explore offerings from hmv on 128-131 Merchants Hall, Lower Ground in Norwich, with popular core products available at this location.
Reviews
4.3
1,499 reviews
5 stars
794
4 stars
454
3 stars
190
2 stars
33
1 star
28
- AWAndrew WaldronMay 20, 20265.0Well stocked and nice staff
- SAShrewsbury AvenueMay 19, 20265.0Lovely Salesperson (Rachel) was very polite and helpful whilst helping us with a refund. They were very knowledgeable and helped us find the right product :))
- IGian goldingApr 26, 20265.0Excellent well stocked store
- CGCharlie GrayFeb 4, 20265.0Bought a Dvd with a damaged case, I filled out the "How did we do" survey Card given at till, I mentioned the issue i had, Within a hour of doing so, A lovely manager had basically said bring it in and it will be sorted, gave me a brand new DvD, Couldn't reccomend this shop more!
- JNJuliet NewmanFeb 3, 20264.0Great for gifts, good vibe, friendly staff
Frequently Asked Questions About hmv
How do I cancel my order?
Please return to the store the order was placed with your receipt for a member of staff to assist you further. Our Customer Service team can also check the status of your order - please get in touch through the help centre with your order number, the name used when placing the order and which store the order was placed in.
When will my order arrive in store?
The majority of orders placed in store generally arrive within approximately 7-10* working days, however, delays can sometimes unavoidably occur and it may take longer for an item to be replenished but we'll actively attempt to source your item for a period of 28 days.*Please note that certain items may take longer to source than the average 7-10 days and may take longer to arrive in store.
Do Gift Cards expire?
Gift Cards are valid for 24 months from the date of purchase. If the card is used during this period the expiry date is extended by a further 24 months from the date of the last use.
Use constitutes spending, adding value or simply making a balance enquiry in one of our hmv or FOPP stores, or over the phone using our automated service.
How do I buy/use a Gift Card?
You can purchase a Gift Card at your local hmv or FOPP store. Simply ask a member of staff at the till and they'll be able to add any amount of your choosing up to the value of £250. When spending a gift card, you can use it as part payment and any remaining balance will remain on the card for 24 consecutive months from the date last used. What's also great is you can use a Fopp gift card in all hmv stores and vice versa.
How do I check my Gift Card balance?
Any member of staff in-store will be able to check the balance of your hmv Gift Card. Alternatively, you can call your local store and select option 4 to check the balance over the phone. Details of your local store can be found here: hmv.com/store-finder. Additionally, you can call our customer service line and use our automated service to check and extend a currently active card - simply ring 03333 234 754 and follow the options.
What is your in store returns policy?
We will exchange or refund most items purchased in error, or unwanted gifts, provided that they are returned to any hmv or FOPP store unopened, unused, unworn, and in perfect condition within 21 days of purchase and accompanied by a valid receipt. Some exclusions apply including, but not limited to: store.hmv.com purchases [please visit our online returns articles for more] Gift Cards, Products containing downloadable content including but not limited to UltraViolet codes, Food and beverages, Digital and games credit and subscriptions, PC games. These products are excluded from our Returns Policy and can only be returned in accordance with your statutory rights
Do you offer student, NHS or UK Forces discount?
We do not currently offer any discounts of this nature.
What vouchers/gift cards do you accept?
We currently accept a number of third-party vouchers, including (but not limited to) vouchers issued by Love2shop and any card bearing the Flexecash logo. All vouchers/cards must be within their expiry dates.
What forms of ID do you accept?
We accept Photo Driving Licences and Passports and any cards featuring the PASS (Proof of Age Standards Scheme) hologram, eg. CitizenCard, Connexions Card, Portman Group Card, Validate UK and Young Scot, subject to our discretion.
Can I collect my order at another store?
Orders can not be transferred between stores and will need to be collected from the store it was originally placed.
Is my in store order ready to collect?
If you provided a mobile number when you placed your order, we'll keep you updated by text message at regular intervals should there be any delays and will send you a final text message as soon as your order has arrived at the store and is ready to collect. Alternatively, you can contact the store directly using the store finder - https://www.hmv.com/store-finder
How can I cancel an order placed at hmv Norwich?
To cancel an order, please return to the store where you placed it along with your receipt for assistance. Alternatively, contact Customer Service via the help centre with your order number, name used, and store location.
What is the typical delivery time for orders placed in-store at hmv Norwich?
Orders generally arrive within approximately 7-10 working days, though some items may take longer. The store actively attempts to source items for up to 28 days.
Does hmv Norwich sell Gift Cards and what is their validity period?
Gift Cards are available for purchase in-store and are valid for 24 months from the purchase date. Use during this period extends the expiry by another 24 months from last use.
What payment options are accepted at hmv Norwich?
hmv Norwich accepts American Express, Android Pay, Apple Pay, Cash, Maestro, Mastercard, and Visa.
What are the opening hours for hmv Norwich throughout the week?
The store is open Monday to Saturday from 09:00 to 18:00, and Sunday from 10:00 to 16:00.
Can I collect my online order from any hmv store?
No, orders must be collected from the store where the order was originally placed; transfers between stores are not possible.
What nearby stores or attractions can I visit when shopping at hmv Norwich?
Nearby you can find Apple Norwich (electronics/mobile phone store), House of Fraser (department and clothing store), and Langleys Toys and Games. These options provide convenient entertainment and shopping choices before or after visiting hmv.
How can nearby transit access help me reach hmv Norwich?
hmv Norwich is located in Chantry Place near intu Chapelfield shopping centre, which is well serviced by local transport links, making it easy to visit from around the city and nearby areas.
Are there nearby cafes or restaurants to visit around hmv Norwich?
Yes, Starbucks and Chi Asian Restaurant are close to hmv Norwich, perfect for a coffee break or meal before or after your shopping trip.
Does hmv Norwich offer services for customers with disabilities?
Yes, the store has wheelchair accessible parking and onsite services to accommodate customers with disabilities.
Brand Certified Facts from hmv
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Certified June 21, 2026Yext Knowledge Graph
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