This profile is uncertified and using publicly sourced data
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Business Details
About
Event VenueWedding Venue
Looking for a unique wedding or event venue in Newcastle? The Biscuit Factory Weddings and Events spaces incorporate our beautiful Victorian-era art gallery, The Biscuit Room purpose-built function suite (one of the largest hireable spaces in Newcastle, accommodating up to 300 guests) and a selection of smaller spaces.
New for 2023 - The Garden Room - A unique venue for weddings in Newcastle, The Garden Room is a tropical-plant filled space inspired by Victorian winter gardens but with a contemporary design finish.
Enjoy relaxed grandeur beneath dappled light and gently swaying palms, housed under a treble height ceiling. The Garden Room promises a stylish, botanical backdrop for your wedding in Newcastle.
Location
The Biscuit Factory Weddings and Events
2 Boyd Street, Shieldfield, NET
NE2 1AP, United Kingdom
Hours
Monday10:00 AM - 5:00 PM
Tuesday10:00 AM - 5:00 PM
Wednesday10:00 AM - 5:00 PM
Thursday10:00 AM - 5:00 PM
Friday10:00 AM - 5:00 PM
Saturday10:00 AM - 5:00 PM
Sunday10:00 AM - 5:00 PM
Reviews
Boost local visibility and reputation with reviews
Certify your brand4.5
1,821 reviews
5 stars
918
4 stars
467
3 stars
410
2 stars25
1 star1
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.