Business Details
Unit 2b, Blackettbridge, Newcastle, NET
NE1 7XJ, United Kingdom
Certified by hmv • Jun 14, 2026
+44 8432 210275
Certified by hmv • Jun 14, 2026
https://hmv.com/store-finder/
Certified by hmv • Jun 14, 2026
About
Certified by hmv • Jun 14, 2026
Music StoreElectronics StoreBooksVideo Game Shophmv
hmv is a leading specialist retailer of music, film, games and technology products, with over 120 stores around the UK, offering a wide selection of new release and catalogue titles.
Details
- DeliveryAvailable
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Certified by hmv • Jun 14, 2026
Hours
Certified by hmv • Jun 14, 2026
Monday9:00 AM - 7:00 PM
Tuesday9:00 AM - 7:00 PM
Wednesday9:00 AM - 7:00 PM
Thursday9:00 AM - 8:00 PM
Friday9:00 AM - 7:00 PM
Saturday9:00 AM - 7:00 PM
Sunday11:00 AM - 5:00 PM
Products & Services
1 list · 24 items
Explore offerings from hmv on Unit 2b, Blackettbridge in Newcastle, with popular core products available at this location.
Reviews
4.3
1,700 reviews
5 stars
947
4 stars
479
3 stars
188
2 stars
42
1 star
44
- JJJordan6 days ago3.0Love this store. Come here all the time its my favourite local hmv but sometimes staff pressure you to hand over email details rather then to accept paper receipt which is what i prefer. One guy was patronizing explaining to me we are trying not to do that anymore a said well i would still like the receipt please. bad attitude not every body wants to hand over there personal emails just so they can buy an old cd/dvd.
- EBEuan BlancoJun 12, 20261.0The shop is about to close in 15 minutes and im coming in quickly for one thing. The guy with the glasses shouts aggressively at me making me feel very anxious and uncomfortable.
- STSophie ThompsonMay 24, 20264.0I go here far to often, mainly to browse, but still. Anyway, they have such an extensive collection of merchandise and since their refurbishment the space feels much more open and well laid out. (Yes, I know thr layout hasn't changed all that much.) The Kpop section though? Lately it has soared astronomically and looks so much nicer and organised where it used to quite frankly give me a headache with things everywhere. (Yes, customers do just shove things on shelves as well.) Anyway the problem is fixed now, major improvement. The only reason I did not give it 5 stars is purely how overwhelming it can be. Yeah it can be busy, and good for them, but sometimes there's just too much noise in the store and the music is too loud. All in all, love this shop and the staff are amazing and always helpful. I go in far too often and my bank account hates me 😂 <3
- RZRainer ZgorselskyMay 21, 20265.0Der geilste Laden für Film und Musik. Mit Liebe und Leidenschaft gemacht. Top
- JAJessica AlexanderApr 18, 20265.0Thank you for the help i got today! Fabian and the two other workers were super helpful finding everything i needed😁
Frequently Asked Questions About hmv
How do I cancel my order?
Please return to the store the order was placed with your receipt for a member of staff to assist you further. Our Customer Service team can also check the status of your order - please get in touch through the help centre with your order number, the name used when placing the order and which store the order was placed in.
When will my order arrive in store?
The majority of orders placed in store generally arrive within approximately 7-10* working days, however, delays can sometimes unavoidably occur and it may take longer for an item to be replenished but we'll actively attempt to source your item for a period of 28 days.*Please note that certain items may take longer to source than the average 7-10 days and may take longer to arrive in store.
Do Gift Cards expire?
Gift Cards are valid for 24 months from the date of purchase. If the card is used during this period the expiry date is extended by a further 24 months from the date of the last use.
Use constitutes spending, adding value or simply making a balance enquiry in one of our hmv or FOPP stores, or over the phone using our automated service.
How do I buy/use a Gift Card?
You can purchase a Gift Card at your local hmv or FOPP store. Simply ask a member of staff at the till and they'll be able to add any amount of your choosing up to the value of £250. When spending a gift card, you can use it as part payment and any remaining balance will remain on the card for 24 consecutive months from the date last used. What's also great is you can use a Fopp gift card in all hmv stores and vice versa.
How do I check my Gift Card balance?
Any member of staff in-store will be able to check the balance of your hmv Gift Card. Alternatively, you can call your local store and select option 4 to check the balance over the phone. Details of your local store can be found here: hmv.com/store-finder. Additionally, you can call our customer service line and use our automated service to check and extend a currently active card - simply ring 03333 234 754 and follow the options.
What is your in store returns policy?
We will exchange or refund most items purchased in error, or unwanted gifts, provided that they are returned to any hmv or FOPP store unopened, unused, unworn, and in perfect condition within 21 days of purchase and accompanied by a valid receipt. Some exclusions apply including, but not limited to: store.hmv.com purchases [please visit our online returns articles for more] Gift Cards, Products containing downloadable content including but not limited to UltraViolet codes, Food and beverages, Digital and games credit and subscriptions, PC games. These products are excluded from our Returns Policy and can only be returned in accordance with your statutory rights
Do you offer student, NHS or UK Forces discount?
We do not currently offer any discounts of this nature.
What vouchers/gift cards do you accept?
We currently accept a number of third-party vouchers, including (but not limited to) vouchers issued by Love2shop and any card bearing the Flexecash logo. All vouchers/cards must be within their expiry dates.
What forms of ID do you accept?
We accept Photo Driving Licences and Passports and any cards featuring the PASS (Proof of Age Standards Scheme) hologram, eg. CitizenCard, Connexions Card, Portman Group Card, Validate UK and Young Scot, subject to our discretion.
Can I collect my order at another store?
Orders can not be transferred between stores and will need to be collected from the store it was originally placed.
Is my in store order ready to collect?
If you provided a mobile number when you placed your order, we'll keep you updated by text message at regular intervals should there be any delays and will send you a final text message as soon as your order has arrived at the store and is ready to collect. Alternatively, you can contact the store directly using the store finder - https://www.hmv.com/store-finder
How can I cancel my order at hmv?
To cancel your order, please return to the store where you placed it with your receipt for assistance. You can also contact our Customer Service team through the help centre with your order number, name, and store location.
When will my order arrive in the hmv Newcastle Eldon Square store?
Most orders placed in store arrive within approximately 7-10 working days, although some items may take longer, up to 28 days, to be sourced and delivered.
Do hmv Gift Cards expire?
Gift Cards are valid for 24 months from the date of purchase, and this expiry extends by 24 months from the date of last use if used within that period.
How do I purchase and use an hmv Gift Card?
You can buy a Gift Card at any hmv or FOPP store by asking staff. Gift Cards can be used as part payment and retain any remaining balance for 24 months from last use. hmv and FOPP gift cards are interchangeable.
What is the in-store returns policy at hmv?
Items returned unopened, unused, and in perfect condition within 21 days with a valid receipt can be exchanged or refunded. Some exclusions apply like digital content and gift cards.
What payment methods does hmv accept?
hmv accepts American Express, Android Pay, Apple Pay, Cash, Maestro, Mastercard, and Visa for payment.
What are the opening hours of hmv in Newcastle Eldon Square?
hmv is open Monday to Wednesday, Friday and Saturday 9:00 to 19:00, Thursday 9:00 to 20:00, and Sunday 11:00 to 17:00.
Is hmv Newcastle Eldon Square accessible for wheelchair users?
Yes, hmv offers a wheelchair accessible entrance to accommodate all customers.
Which nearby stores can I visit when shopping at hmv Eldon Square?
Nearby you can find Argos Newcastle Eldon Square, United Colors of Benetton, Clintons gift shop, and the intu Eldon Square shopping center, enhancing your shopping experience in the area.
How can nearby transport and shops around Eldon Square help me plan my visit to hmv?
You can combine your visit to hmv with shopping at adjacent stores like H&M, Boots Hearingcare, and Foot Locker, or grab a snack from Auntie Anne's bakery nearby. These nearby places make Eldon Square a convenient shopping destination.
Brand Certified Facts from hmv
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Certified June 14, 2026Yext Knowledge Graph
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