ODEON Trafford Centre

Reviews

• BD

  Bharadwaj Dubbaka

  Oct 8, 2026
  1.0
  I’m absolutely fed up with ODEON right now. I contacted their customer support because my myLIMITLESS membership was suddenly blocked with a “3 strikes” message, even though I’d only missed two films. The third “missed booking” was recorded after I turned up to a screening, found no staff member anywhere to scan my ticket, and went in with my friends like anyone would. Instead of looking into what actually happened, the agent just kept repeating the same line: “We can’t remove the restriction. It will lift after seven days.” That’s it. No investigation, no check of the cinema’s staffing, no effort to understand that I was actually there. I told them four of us attended together, all with tickets, and still not one person was scanned. That should tell you something. What makes it worse is that the restriction only blocks online bookings. So while my friends can book their seats in advance, I’m forced to turn up on the day and hope there’s still a seat left. If there isn’t, I’ve wasted a journey for nothing. The agent’s answer? “That would be the only option, unfortunately.” How is that helpful? I wasn’t asking for special treatment. I just wanted them to check why the system marked me as a no-show when I was sitting in the cinema watching the film. I even suggested they look at their own CCTV or speak to the Trafford Centre team. Instead, I got scripted replies and a shrug. They said they’d pass my feedback to management, but my problem still isn’t solved. I’m stuck unable to book online, unable to sit with my friends, and treated like I’ve done something wrong when I’ve done nothing except turn up when no staff were there to scan me in. Honestly, it feels like ODEON cares more about enforcing rules than supporting the people paying for their membership. If this is how they treat loyal customers, I’ll be thinking twice before renewing.
• AF

  aamir farooq

  Oct 8, 2026
  1.0
  Very Disappointing Experience at ODEON Trafford Centre – Refund Requested I visited ODEON Trafford Centre yesterday and unfortunately had a very disappointing experience from the moment we arrived until the end of our visit. Firstly, the ticket booking machines were not working properly. We tried three or four different machines, but we were still unable to use them properly. We informed staff about the problem, but the customer service we received was extremely unhelpful. We expected staff to assist us, but instead we were left to deal with the problem ourselves. Unfortunately, the problems continued when we went to purchase food and drinks. The staff serving at the tills were extremely rude, uninterested and appeared to have very little interest in helping customers. The overall service was poor and made the experience even more frustrating. We ordered mixed popcorn, specifically asking for a mixture of sweet and salted popcorn. When the popcorn was prepared, I watched the staff member put what appeared to be the majority of one type into the container and only a very small amount of the other. When we actually started eating it, we found that the majority was salted and there was hardly any sweet popcorn, despite our request. Even worse, the popcorn itself was extremely dry and tasteless. It had virtually no texture or flavour and tasted as though it had been sitting around for a very long time. It was honestly some of the worst popcorn I have ever been served in a cinema. The nachos were also poorly prepared and not up to an acceptable standard. We also purchased a refillable drink. We paid for the refillable option, but when we tried to refill the drink during the movie break, the refill machines had been closed/locked. Therefore, we were unable to receive the refill that we had paid for. Overall, the entire experience was extremely disappointing. We paid good money for cinema tickets and food, but the service, equipment and quality of the food were all far below what I would expect from ODEON. I would like this complaint to be taken seriously and investigated, particularly regarding the condition of the ticket machines, the behaviour and attitude of the staff, the quality of the food, and the fact that we were unable to use the refillable drink service that we had paid for. Given the overall experience, I am requesting a refund for the food and drink purchased, as well as appropriate compensation/refund for the poor experience we received. I would appreciate a response from ODEON explaining what happened and what you are prepared to do to resolve this matter. I have been extremely disappointed with my visit to ODEON Trafford Centre and, based on this experience, I would think twice before visiting again.
• SB

  Sagar Bhujbal

  Oct 4, 2026
  1.0
  I visited the ODEON Trafford Centre to watch a movie in Screen 12, and it was an incredibly disappointing experience from start to finish. As soon as we walked into the screen, we were hit with an awful smell. We quickly realised the room was suffocatingly hot and lacking air. When we complained to the staff, we were brushed off with a generic excuse that the temperature is "centrally managed"—which makes no sense considering the main concourse outside the screen was perfectly cool and comfortable. To make matters worse, the snacks were a total rip-off. We bought a large popcorn combo, but the popcorn was completely cold, soggy, and had lost all its crispness. When I asked the person at the counter if we could swap it, they rudely ignored our request. On top of that, we paid £17 each for "premier" seats, but they were not comfortable at all. For a premium price, you expect a luxury experience, but this felt completely neglected. I will definitely not be visiting this branch again. Save your money and go elsewhere.
• JM

  Jodie Miller

  Oct 4, 2026
  1.0
  Our screen was changed from the screen on our ticket and none of the staff were aware. We were sent to the wrong screen and then our tickets were cancelled and refunded- without this being communicated to us. We went to buy new tickets but were messed around between staff for so long that we would have missed the start of the film anyway. Ruined our entire day and dinner reservations, for a mistake that was not ours. No one cared, we were made to feel like an inconvenience. The staff should have just refunded us the difference in ticket price, as we had already paid, and let us see the film. Nobody wanted to actually deal with the situation, despite Odeon being the one to have changed the screen
• CC

  Charlie

  Oct 4, 2026
  1.0
  Some friends and I had pre-booked Premier seats for a showing in Screen 12. Upon our arrival, the lady scanning our tickets told us Screen 5. We clarified, she ensured us whatever we have on our booking is where we go - i.e Screen 12. So thats where we go We walk in, it's being cleaned so we leave. We realise its after the time the ads would have started, so we go back to clarify our Screen We are told actually, its Screen 5. So we go over, only to be told this Screen doesn't have Premier seating. We ask if we can have the price difference refunded, so we go to the tills. Without any communication, the staff member refunds the entire purchase, and that we have to re-book for the Screen 5 showing. We don't question it, but upon going to repurchase, we realise the standard seats in Screen 5 came out to more than what we paid for Premier seats in Screen 12. So we aren't happy with this and ask the staff members for further clarification. Nobody was any good help. We weren't offered seats at the same price or cheaper than we paid because we no longer had Premier. We were told 'i can ask my manager for compensation if you like', when we asked what this could be, we were told to look on the website. Absolutely piss poor customer service, nobody knew how to do their job. On top of that, we never received an email stating our booking had changed ahead of the showing. We ended up keeping our refund and went to Vue instead, much better value for money, saved an additional £20 for the same amount of tickets.

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