hmv

Gift Cards are valid for 24 months from the date of purchase. If the card is used during this period the expiry date is extended by a further 24 months from the date of the last use. Use constitutes spending, adding value or simply making a balance enquiry in one of our hmv or FOPP stores, or over the phone using our automated service.

You can purchase a Gift Card at your local hmv or FOPP store. Simply ask a member of staff at the till and they'll be able to add any amount of your choosing up to the value of £250. When spending a gift card, you can use it as part payment and any remaining balance will remain on the card for 24 consecutive months from the date last used. What's also great is you can use a Fopp gift card in all hmv stores and vice versa.

Any member of staff in-store will be able to check the balance of your hmv Gift Card. Alternatively, you can call your local store and select option 4 to check the balance over the phone. Details of your local store can be found here: hmv.com/store-finder. Additionally, you can call our customer service line and use our automated service to check and extend a currently active card - simply ring 03333 234 754 and follow the options.

We will exchange or refund most items purchased in error, or unwanted gifts, provided that they are returned to any hmv or FOPP store unopened, unused, unworn, and in perfect condition within 21 days of purchase and accompanied by a valid receipt. Some exclusions apply including, but not limited to: store.hmv.com purchases [please visit our online returns articles for more] Gift Cards, Products containing downloadable content including but not limited to UltraViolet codes, Food and beverages, Digital and games credit and subscriptions, PC games. These products are excluded from our Returns Policy and can only be returned in accordance with your statutory rights

We do not currently offer any discounts of this nature.

We currently accept a number of third-party vouchers, including (but not limited to) vouchers issued by Love2shop and any card bearing the Flexecash logo. All vouchers/cards must be within their expiry dates.

We accept Photo Driving Licences and Passports and any cards featuring the PASS (Proof of Age Standards Scheme) hologram, eg. CitizenCard, Connexions Card, Portman Group Card, Validate UK and Young Scot, subject to our discretion.

Orders can not be transferred between stores and will need to be collected from the store it was originally placed.

If you provided a mobile number when you placed your order, we'll keep you updated by text message at regular intervals should there be any delays and will send you a final text message as soon as your order has arrived at the store and is ready to collect. Alternatively, you can contact the store directly using the store finder - https://www.hmv.com/store-finder

To cancel your order, please return to the store where you placed it with your receipt, and a staff member will assist you. You can also contact Customer Service through the help centre with your order details to check the status.

Most in-store orders arrive within 7 to 10 working days, though some items may take longer. hmv will attempt to source your item for up to 28 days.

Gift Cards are valid for 24 months from purchase. Using the card during this period extends the expiry by a further 24 months from the last use date.

You can purchase Gift Cards at the hmv Romford store, with amounts up to £250. Gift Cards can be used as part payment, and unused balances remain valid for 24 months. They can be used interchangeably at both hmv and Fopp stores.

In-store staff can check your Gift Card balance. Alternatively, call the local store or customer service at 03333 234 754 and use the automated service to check and extend your card's balance.

hmv Romford is open Monday to Saturday from 9:00 AM to 5:30 PM and on Sundays from 11:00 AM to 5:00 PM.

The store accepts American Express, Android Pay, Apple Pay, cash, contactless payments, Maestro, Mastercard, and Visa.

No, orders must be collected from the store where they were originally placed; transfer between stores is not allowed.

You can visit nearby stores like the Disney Store for toys, Topman for men's clothing, and Waterstones for books, all within close walking distance from hmv Romford.

Yes, nearby cafes such as Gingham Kitchen, Cafe Inn, and M&S Café are great places to enjoy a coffee or a light meal after your visit to hmv.

Nearby essential services include Superdrug Stores for pharmacy needs, DHL Express Service Point for freight services, and Cheltenham & Gloucester for ATM access.