Cancelled our screening at short notice and refused to refund us in full.
We got an email less than an hour before the start time, and after we'd already travelled into the area, telling us the screening had been cancelled due to "a technical error". We'd booked using vouchers we'd bought specifically for the screening. Odeon refunded us the upgrade fees we'd had to pay on top of the vouchers, but refused to refund the cost of the vouchers.
Fortunately we were able to book tickets to the same film at the nearby Vue Piccadilly. This was cheaper than the Odeon had been, even with the vouchers, and still had a great screen and seats. And most importantly, no technical issues.
JJ
Jordi
Aug 25, 2026
5.0
One of the best cinemas in London for an overall solid experience that does exceptionally well in every catagory: sound, comfort, and screen quality.
To start off the sound is amazing. It's very loud but not so loud like Odeon LSQ, and super clear that the dialogue does not get muddied out in the action scenes. For comfort, the reclining seats recline a good way back and are very comfortable with plenty of leg room. And last but not least is the stunning screen: it is not the biggest in London (that would be the BFI) but for the size of the auditorium it feels big as it stretches from floor to ceiling. The colours, brightness and overall quality is where it really shines.
I also did watch the Odyssey in 70mm at Odeon LSQ and I would honestly choose to watch it at West End over their premiere cinema. I sat in Row D and it was perfect but the great thing is all the seats are good, even front row given the distance the seats sit from the screen (see picture). So book any seat and enjoy.
SK
Sa Ka
Aug 23, 2026
5.0
Tolles Kino mit super bequemen Sesseln und freundlichen Personal.
Mega Atmosphäre mit den großen Bildschirm.
Absolut empfehlenswert trotz den etwas höheren Preis.
YY
Yousuf
Aug 19, 2026
4.0
Premium feel, lovely recliner seating. Unfortunately, the screen had technical issues so the movie started over an hour late, which wasn't good. However the staff kept us updated and eventually fixed the issues, and handed out free popcorn.
Good visuals, one of the nicer screens in London. Has 5g signal even though it's fairly deep underground.
BB
Bob Biewald
Jul 30, 2026
5.0
Extremely helpful and kind staff and management. Three of my party of six friends let me down and they kindly exchanged their tickets for vouchers. Unexpected result and a great experience at my favourite cinema. Thank you for your kindness!
Frequently Asked Questions About ODEON Luxe West End
I have purchased tickets for ODEON Luxe West End online using my Limitless membership, do I need to pay an Online Booking Fee?
There will be no online booking fees if you book your own ticket using your Limitless card. However, if you book additional tickets for friends and family, each additional ticket will be charged an online booking fee of 75p per ticket. (Please note that a family ticket is a bundle of 3 or 4 tickets and the ticket price for a family ticket includes an online booking fee of 75p per person in the bundle).
Where is ODEON Luxe West End located?
ODEON Luxe West End is located at 38a Leicester Square, London, WC2H 7DX, United Kingdom.
What types of films can I watch at ODEON Luxe West End?
You can watch 2D and 3D films, including the latest releases, with premium comfort and a luxury cinema experience.
Does ODEON Luxe West End offer luxury seating?
Yes, ODEON Luxe West End features luxury recliner seats to enhance your viewing experience.
What payment methods are accepted at ODEON Luxe West End?
The cinema accepts American Express, Android Pay, Apple Pay, Cash, Check, Maestro, MasterCard, PayPal, Visa, and VPay.
Is ODEON Luxe West End family-friendly?
Yes, the cinema welcomes families and children, and provides accessible seating and facilities.
Is ODEON Luxe West End wheelchair accessible?
Yes, the cinema has wheelchair accessible entrances, elevators, seating, and restrooms, but it does not offer wheelchair accessible parking.
Does ODEON Luxe West End have any apps for booking tickets?
Yes, you can book tickets using the ODEON app available on both Android and iOS platforms.
Are there any nearby hotels where I can stay when visiting ODEON Luxe West End?
Nearby hotels include The Londoner Hotel and Radisson Blu Edwardian Leicester Square Hotel, both conveniently located for visitors to the cinema.
What dining options are near ODEON Luxe West End?
Nearby dining options include The Island Restaurant at Lusty Beg Island (seafood and Caribbean cuisine), Whitcomb's (French restaurant), and Tortilla Soho for Mexican food.
Are there any entertainment or nightlife spots near ODEON Luxe West End for after the movie?
Yes, nearby entertainment spots include The Admiral Duncan - Soho, Village Soho, Salsa - Soho, and Be At One bars, offering a vibrant nightlife experience after your visit.
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