Business Details
Unit 2058-2058A & 3053-3056, Westfield, London, LND
W12 7GE, United Kingdom
Certified by hmv • Jun 21, 2026
+44 8432 210357
Certified by hmv • Jun 21, 2026
https://hmv.com/store-finder/
Certified by hmv • Jun 21, 2026
About
Certified by hmv • Jun 21, 2026
Music StoreElectronics StoreBooksVideo Game Shophmv
hmv is a leading specialist retailer of music, film, games and technology products, with over 120 stores around the UK, offering a wide selection of new release and catalogue titles.
Details
- DeliveryAvailable
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Certified by hmv • Jun 21, 2026
Hours
Certified by hmv • Jun 21, 2026
Monday10:00 AM - 9:00 PM
Tuesday10:00 AM - 9:00 PM
Wednesday10:00 AM - 9:00 PM
Thursday10:00 AM - 9:00 PM
Friday10:00 AM - 9:00 PM
Saturday10:00 AM - 9:00 PM
Sunday12:00 PM - 6:00 PM
Products & Services
1 list · 24 items
Explore offerings from hmv on Unit 2058-2058A & 3053-3056, Westfield in London, with popular core products available at this location.
Reviews
4.3
1,618 reviews
5 stars
945
4 stars
433
3 stars
153
2 stars
33
1 star
54
- PPPamela Pang2 days ago5.0位於Westfield 大型商場𥚃，門口有點又難找。 售價各種音樂商品，懷舊精選唱片💿和CD。
- BEBazza EnJun 21, 20265.0Great selection
- ZRZack Ryer-TyceMay 16, 20265.0I was asssisted by both Emily and Holly, they knew where every product I asked for was and was extremely welcoming to me. Even went above and beyond for me when I requested about assisting me with social media! They made my experience literally perfect!!
- MMMarzipanApr 21, 20261.0Pink haired girl 👎
- JBJohn BApr 8, 20261.0I visited this store exactly a week ago (Wednesday night) after finishing work. I arrived around 20:30 to look for some films I’d been wanting for a long time and I’ve been here before and always found the staff professional but this experience was incredibly disappointing. At around 20:40, well before the 21:00 closing time, a staff member behind the till loudly shouted ‘I can’t wait to get back home guys.' I was the only customer left and it was clear the comment was directed at me. She then spent the rest of my visit nodding her head toward me and complaining about my presence to her colleague. I understand that retail is tiring but we all have jobs to do and I felt humiliated and embarrassed by such poor service while simply browsing during opening hours. I didn’t expect this kind of behaviour from HMV and I certainly won’t be shopping here again.
Frequently Asked Questions About hmv
How do I cancel my order?
Please return to the store the order was placed with your receipt for a member of staff to assist you further. Our Customer Service team can also check the status of your order - please get in touch through the help centre with your order number, the name used when placing the order and which store the order was placed in.
When will my order arrive in store?
The majority of orders placed in store generally arrive within approximately 7-10* working days, however, delays can sometimes unavoidably occur and it may take longer for an item to be replenished but we'll actively attempt to source your item for a period of 28 days.*Please note that certain items may take longer to source than the average 7-10 days and may take longer to arrive in store.
Do Gift Cards expire?
Gift Cards are valid for 24 months from the date of purchase. If the card is used during this period the expiry date is extended by a further 24 months from the date of the last use.
Use constitutes spending, adding value or simply making a balance enquiry in one of our hmv or FOPP stores, or over the phone using our automated service.
How do I buy/use a Gift Card?
You can purchase a Gift Card at your local hmv or FOPP store. Simply ask a member of staff at the till and they'll be able to add any amount of your choosing up to the value of £250. When spending a gift card, you can use it as part payment and any remaining balance will remain on the card for 24 consecutive months from the date last used. What's also great is you can use a Fopp gift card in all hmv stores and vice versa.
How do I check my Gift Card balance?
Any member of staff in-store will be able to check the balance of your hmv Gift Card. Alternatively, you can call your local store and select option 4 to check the balance over the phone. Details of your local store can be found here: hmv.com/store-finder. Additionally, you can call our customer service line and use our automated service to check and extend a currently active card - simply ring 03333 234 754 and follow the options.
What is your in store returns policy?
We will exchange or refund most items purchased in error, or unwanted gifts, provided that they are returned to any hmv or FOPP store unopened, unused, unworn, and in perfect condition within 21 days of purchase and accompanied by a valid receipt. Some exclusions apply including, but not limited to: store.hmv.com purchases [please visit our online returns articles for more] Gift Cards, Products containing downloadable content including but not limited to UltraViolet codes, Food and beverages, Digital and games credit and subscriptions, PC games. These products are excluded from our Returns Policy and can only be returned in accordance with your statutory rights
Do you offer student, NHS or UK Forces discount?
We do not currently offer any discounts of this nature.
What vouchers/gift cards do you accept?
We currently accept a number of third-party vouchers, including (but not limited to) vouchers issued by Love2shop and any card bearing the Flexecash logo. All vouchers/cards must be within their expiry dates.
What forms of ID do you accept?
We accept Photo Driving Licences and Passports and any cards featuring the PASS (Proof of Age Standards Scheme) hologram, eg. CitizenCard, Connexions Card, Portman Group Card, Validate UK and Young Scot, subject to our discretion.
Can I collect my order at another store?
Orders can not be transferred between stores and will need to be collected from the store it was originally placed.
Is my in store order ready to collect?
If you provided a mobile number when you placed your order, we'll keep you updated by text message at regular intervals should there be any delays and will send you a final text message as soon as your order has arrived at the store and is ready to collect. Alternatively, you can contact the store directly using the store finder - https://www.hmv.com/store-finder
How can I cancel an order placed at hmv?
To cancel your order, please return to the store where you placed it along with your receipt for assistance. Alternatively, contact our Customer Service team through the help centre with your order details.
When can I expect my order to arrive in store after placing it?
Most orders placed in-store usually arrive within 7-10 working days, though some items may take longer. We attempt to source items for up to 28 days.
Do hmv Gift Cards expire?
Gift Cards are valid for 24 months from the date of purchase or from the last use if used within that period, which extends the expiry by another 24 months.
Where can I buy or use an hmv Gift Card?
You can buy Gift Cards at any local hmv or FOPP store. They can be used for purchases in all hmv and FOPP stores, with any balance lasting 24 months from last use.
What are hmv's opening hours at the Westfield London store?
The store is open Monday to Saturday from 10:00 to 21:00, and Sunday from 12:00 to 18:00.
What payment options does hmv accept?
hmv accepts American Express, Android Pay, Apple Pay, cash, contactless payments, Maestro, Mastercard, and Visa.
Does hmv offer in-store pickup and delivery services?
Yes, hmv offers in-store pickup, standard delivery, and no-contact delivery services.
Can I collect my order at a different hmv store?
No, orders must be collected from the store where they were originally placed as they cannot be transferred between stores.
Which nearby art galleries can I visit around the hmv Westfield London store?
Nearby art galleries include Unit London, 10 Hanover, Blain|Southern, and Oxford Circus Gallery, offering great cultural experiences before or after your visit to hmv.
Are there dining options near hmv in Westfield London?
Yes, nearby dining options include itsu - Hanover Square, a Japanese restaurant, Benugo sandwich shop, and Grilandia Hanover Street restaurant, convenient for meals before or after shopping at hmv.
How can nearby travel services assist customers visiting hmv?
Simplexity Travel and Simplexity Travel Management nearby can help customers arrange travel or tours, making it easy to plan day trips or vacations around their shopping visit to hmv.
Brand Certified Facts from hmv
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Certified June 21, 2026Yext Knowledge Graph
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