Business Details
363 Oxford Street, London, LND
W1C 2LA, United Kingdom
Certified by hmv • Jun 21, 2026
+44 8432 210200
Certified by hmv • Jun 21, 2026
https://www.hmv.com/store-finder
Certified by hmv • Jun 21, 2026
About
Certified by hmv • Jun 21, 2026
Music StoreElectronics StoreBooksVideo Game Shophmv
hmv is a leading specialist retailer of music, film, games and technology products, with over 120 stores around the UK, offering a wide selection of new release and catalogue titles.
Details
- DeliveryAvailable
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Certified by hmv • Jun 21, 2026
Hours
Certified by hmv • Jun 21, 2026
Monday9:00 AM - 9:00 PM
Tuesday9:00 AM - 9:00 PM
Wednesday9:00 AM - 9:00 PM
Thursday9:00 AM - 9:00 PM
Friday9:00 AM - 9:00 PM
Saturday9:00 AM - 9:00 PM
Sunday12:00 PM - 6:00 PM
Products & Services
1 list · 24 items
Explore offerings from hmv on 363 Oxford Street in London, with popular core products available at this location.
Reviews
4.4
3,125 reviews
5 stars
1,866
4 stars
816
3 stars
281
2 stars
71
1 star
91
- JJJames3 days ago5.0Staff are great - extremely welcoming and friendly. It’s just a shame they don’t stock more. A lot of the 4K’s you usually have to order in from the US as they are just not available at these types of outlets.
- MSMerel StilJun 18, 20264.0Great tour see HMV is still going strong. Was a bit frustrated to discover that the magazines weren't with the books so walked many unnecessary stairs. They also didn't have many magazines, so didnt leave buying anything. Was pleasantly surprised by the poca machine, though it was pricy: £6.
- LNLuca NewcombeJun 17, 20265.0Had a great experience buying a dvd here! Very helpful salesperson name Gurjoeth was very friendly + polite, couldn’t find his operator number in my digital receipt so couldn’t leave a proper review on the website 😞
- KAKubra AkbarJun 16, 20265.0Huge collection of music albums for all genres including Kpop. They even have a lot of merch and fun stuff. Their prices are pretty reasonable.
- BJBoenoboe JamesJun 14, 20265.0I loved browsing the extensive film collection! I went in there to find Debbie Does Dallas on Blu Ray however they didn't have it, but I didn't leave empty handed at all! Will be back for sure!
Frequently Asked Questions About hmv
How do I cancel my order?
Please return to the store the order was placed with your receipt for a member of staff to assist you further. Our Customer Service team can also check the status of your order - please get in touch through the help centre with your order number, the name used when placing the order and which store the order was placed in.
When will my order arrive in store?
The majority of orders placed in store generally arrive within approximately 7-10* working days, however, delays can sometimes unavoidably occur and it may take longer for an item to be replenished but we'll actively attempt to source your item for a period of 28 days.*Please note that certain items may take longer to source than the average 7-10 days and may take longer to arrive in store.
Do Gift Cards expire?
Gift Cards are valid for 24 months from the date of purchase. If the card is used during this period the expiry date is extended by a further 24 months from the date of the last use.
Use constitutes spending, adding value or simply making a balance enquiry in one of our hmv or FOPP stores, or over the phone using our automated service.
How do I buy/use a Gift Card?
You can purchase a Gift Card at your local hmv or FOPP store. Simply ask a member of staff at the till and they'll be able to add any amount of your choosing up to the value of £250. When spending a gift card, you can use it as part payment and any remaining balance will remain on the card for 24 consecutive months from the date last used. What's also great is you can use a Fopp gift card in all hmv stores and vice versa.
How do I check my Gift Card balance?
Any member of staff in-store will be able to check the balance of your hmv Gift Card. Alternatively, you can call your local store and select option 4 to check the balance over the phone. Details of your local store can be found here: hmv.com/store-finder. Additionally, you can call our customer service line and use our automated service to check and extend a currently active card - simply ring 03333 234 754 and follow the options.
What is your in store returns policy?
We will exchange or refund most items purchased in error, or unwanted gifts, provided that they are returned to any hmv or FOPP store unopened, unused, unworn, and in perfect condition within 21 days of purchase and accompanied by a valid receipt. Some exclusions apply including, but not limited to: store.hmv.com purchases [please visit our online returns articles for more] Gift Cards, Products containing downloadable content including but not limited to UltraViolet codes, Food and beverages, Digital and games credit and subscriptions, PC games. These products are excluded from our Returns Policy and can only be returned in accordance with your statutory rights
Do you offer student, NHS or UK Forces discount?
We do not currently offer any discounts of this nature.
What vouchers/gift cards do you accept?
We currently accept a number of third-party vouchers, including (but not limited to) vouchers issued by Love2shop and any card bearing the Flexecash logo. All vouchers/cards must be within their expiry dates.
What forms of ID do you accept?
We accept Photo Driving Licences and Passports and any cards featuring the PASS (Proof of Age Standards Scheme) hologram, eg. CitizenCard, Connexions Card, Portman Group Card, Validate UK and Young Scot, subject to our discretion.
Can I collect my order at another store?
Orders can not be transferred between stores and will need to be collected from the store it was originally placed.
Is my in store order ready to collect?
If you provided a mobile number when you placed your order, we'll keep you updated by text message at regular intervals should there be any delays and will send you a final text message as soon as your order has arrived at the store and is ready to collect. Alternatively, you can contact the store directly using the store finder - https://www.hmv.com/store-finder
How can I cancel my order at hmv?
To cancel your order, please return to the store where it was placed with your receipt for assistance. Alternatively, contact Customer Service through the help centre with your order number, name used, and store location.
When will my order arrive in store at hmv Oxford Street?
Orders placed in store generally arrive within 7-10 working days. Occasionally, delays may occur and sourcing items could take up to 28 days depending on availability.
Do hmv Gift Cards expire?
Gift Cards are valid for 24 months from purchase. Using the card within this period extends the expiry by another 24 months from the last use.
How do I purchase and use a Gift Card at hmv?
Purchase Gift Cards at any hmv or Fopp store. Staff can add value up to £250. Gift Cards can be used as part payment and balances remain valid for 24 months since last use. Fopp and hmv Gift Cards are interchangeable.
What forms of payment does hmv Oxford Street accept?
Payments accepted include American Express, Android Pay, Apple Pay, cash, contactless payment, Maestro, Mastercard, and Visa.
What are the opening hours of hmv at 363 Oxford Street?
The store is open Monday to Saturday from 9:00 to 21:00, and Sunday from 12:00 to 18:00.
Does hmv Oxford Street offer in-store pickup and delivery services?
Yes, hmv offers in-store pickup, delivery, and no-contact delivery options for customer convenience.
Is hmv Oxford Street accessible for customers with disabilities?
The store has a wheelchair accessible entrance, but does not have wheelchair accessible parking.
What nearby places can I visit when shopping at hmv Oxford Street?
Near hmv, you can visit 'His Masters Voice' music store, 'Introstem' for beauty supplies, and 'Wafflemeister' café for desserts.
How can nearby currency exchange services help me when shopping at hmv Oxford Street?
Nearby currency exchange services such as 'ChangeGroup' and 'TTT Foreign Exchange Corporation' can assist international customers with currency needs while visiting hmv.
Are there other entertainment or shopping options near hmv Oxford Street?
Yes, nearby you can find 'The HMV Shop' for more music and DVD options, 'Love Cocoa' chocolate restaurant, and 'London School of Photography' for art education.
Brand Certified Facts from hmv
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Certified June 21, 2026Yext Knowledge Graph
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