Business Details
Unit F11, First Floor, Kingston, LND
KT1 1TP, United Kingdom
Certified by hmv • Aug 30, 2026
+44 8432 210242
Certified by hmv • Aug 30, 2026
https://www.hmv.com/store-finder
Certified by hmv • Aug 30, 2026
About
Certified by hmv • Aug 30, 2026
Music StoreBooksBook ShopVideo Game Shophmv
hmv is a leading specialist retailer of music, film, games and technology products, with over 120 stores around the UK, offering a wide selection of new release and catalogue titles.
Details
- DeliveryAvailable
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Certified by hmv • Aug 30, 2026
Hours
Certified by hmv • Aug 30, 2026
Monday9:00 AM - 6:00 PM
Tuesday9:00 AM - 6:00 PM
Wednesday9:00 AM - 6:00 PM
Thursday9:00 AM - 8:00 PM
Friday9:00 AM - 7:00 PM
Saturday9:00 AM - 7:00 PM
Sunday11:00 AM - 5:00 PM
8/31/20269:00 AM - 6:00 PM
Products & Services
1 list · 24 items
Explore offerings from hmv on Unit F11, First Floor in Kingston, with popular core products available at this location.
Reviews
4.4
51 reviews
5 stars
38
4 stars
6
3 stars
1
2 stars
1
1 star
5
- OSOleksa Savage-HicksAug 7, 20265.0Amazing shop! Been there twice now. First time got an attack on titan final season poster,DP&W on dvd, Jeff the land shark graphic novel and a Funko pop also a couple of CDs (very pleasantly surprised) they had NF. Went back with a mate the following Monday got another Funko and graphic novel. Both times the employee ringing me up was happy and helpful!
- KAKadria AbdrashitovaJul 31, 20265.0Great service wide range of merchandise and decent prices
- AFAyuub FarahJul 23, 20261.0I had a very disappointing experience at HMV today. I found the customer service to be poor, and I didn’t feel welcomed or valued as a customer. The staff didn’t seem interested in helping, and the overall experience left me frustrated. I expected much better service from a well-known store. Based on my visit, I won’t be returning and wouldn’t recommend it.
- RRRebekahJul 2, 20265.0i went to the hmv in kingston and had a lovely experience ! i was after the new bts vinyl which wasn’t on the shop floor, i was also looking for a vinyl which had the cover of a specific band member. i asked Nathan for information about if they had it in stock, he checked for me and brought out a stack of vinyls to look through. amongst the stack he gave me, there wasn’t the particular vinyl i wanted. i asked again if there was any stock of the specific vinyl i wanted, and apologised for the inconvenience, to which he was adamant there was no problem and he was happy to check in the back again. he managed to find the vinyl i was looking for! he was so so lovely and helpful throughout the whole interaction, i hope he’s recognised for his costumer service !
- EOEfe OzdemirJun 18, 20265.0good cds
Frequently Asked Questions About hmv
How do I cancel my order?
Please return to the store the order was placed with your receipt for a member of staff to assist you further. Our Customer Service team can also check the status of your order - please get in touch through the help centre with your order number, the name used when placing the order and which store the order was placed in.
When will my order arrive in store?
The majority of orders placed in store generally arrive within approximately 7-10* working days, however, delays can sometimes unavoidably occur and it may take longer for an item to be replenished but we'll actively attempt to source your item for a period of 28 days.*Please note that certain items may take longer to source than the average 7-10 days and may take longer to arrive in store.
Do Gift Cards expire?
Gift Cards are valid for 24 months from the date of purchase. If the card is used during this period the expiry date is extended by a further 24 months from the date of the last use.
Use constitutes spending, adding value or simply making a balance enquiry in one of our hmv or FOPP stores, or over the phone using our automated service.
How do I buy/use a Gift Card?
You can purchase a Gift Card at your local hmv or FOPP store. Simply ask a member of staff at the till and they'll be able to add any amount of your choosing up to the value of £250. When spending a gift card, you can use it as part payment and any remaining balance will remain on the card for 24 consecutive months from the date last used. What's also great is you can use a Fopp gift card in all hmv stores and vice versa.
How do I check my Gift Card balance?
Any member of staff in-store will be able to check the balance of your hmv Gift Card. Alternatively, you can call your local store and select option 4 to check the balance over the phone. Details of your local store can be found here: hmv.com/store-finder. Additionally, you can call our customer service line and use our automated service to check and extend a currently active card - simply ring 03333 234 754 and follow the options.
What is your in store returns policy?
We will exchange or refund most items purchased in error, or unwanted gifts, provided that they are returned to any hmv or FOPP store unopened, unused, unworn, and in perfect condition within 21 days of purchase and accompanied by a valid receipt. Some exclusions apply including, but not limited to: store.hmv.com purchases [please visit our online returns articles for more] Gift Cards, Products containing downloadable content including but not limited to UltraViolet codes, Food and beverages, Digital and games credit and subscriptions, PC games. These products are excluded from our Returns Policy and can only be returned in accordance with your statutory rights
Do you offer student, NHS or UK Forces discount?
We do not currently offer any discounts of this nature.
What vouchers/gift cards do you accept?
We currently accept a number of third-party vouchers, including (but not limited to) vouchers issued by Love2shop and any card bearing the Flexecash logo. All vouchers/cards must be within their expiry dates.
What forms of ID do you accept?
We accept Photo Driving Licences and Passports and any cards featuring the PASS (Proof of Age Standards Scheme) hologram, eg. CitizenCard, Connexions Card, Portman Group Card, Validate UK and Young Scot, subject to our discretion.
Can I collect my order at another store?
Orders can not be transferred between stores and will need to be collected from the store it was originally placed.
Is my in store order ready to collect?
If you provided a mobile number when you placed your order, we'll keep you updated by text message at regular intervals should there be any delays and will send you a final text message as soon as your order has arrived at the store and is ready to collect. Alternatively, you can contact the store directly using the store finder - https://www.hmv.com/store-finder
How can I cancel my order at hmv?
To cancel your order, please return to the store where the order was placed with your receipt to get assistance. Alternatively, contact Customer Service via the help centre with your order number, name, and store details.
What is the expected delivery time for orders placed in store?
Orders placed in store typically arrive within 7-10 working days, but some items may take longer, up to 28 days, to be sourced and delivered.
Do hmv Gift Cards expire?
Yes, Gift Cards are valid for 24 months from purchase. Using the card extends the expiry by another 24 months from the last use.
Where can I buy an hmv Gift Card and how do I use it?
Gift Cards can be purchased at any hmv or FOPP store with any amount up to £250. They can be used as part payment, and any remaining balance lasts 24 months from last use. Gift Cards are interchangeable between hmv and Fopp stores.
What are hmv Kingston's opening hours?
hmv Kingston is open Monday to Wednesday and Saturday from 09:00 to 18:00, Thursday until 21:00, Friday until 19:00, and Sunday from 11:00 to 17:00.
Which payment methods are accepted at hmv Kingston?
Accepted payments include American Express, Android Pay, Apple Pay, Cash, Maestro, Mastercard, and Visa.
Does hmv Kingston offer in-store pickup and delivery services?
Yes, hmv Kingston offers in-store pickup, delivery, and no-contact delivery services.
Are there places to eat near hmv Kingston?
Nearby dining options include Fuel Juice Bar for fast food and smoothies, Maison Du Mezze for Lebanese cuisine, Cafe Moka for Italian food and coffee, Jamaica Blue coffee shop, and Bewleys Irish Pub.
What nearby places can I visit for shopping around hmv Kingston?
Nearby shopping destinations include The Bentall Centre shopping center, Russell & Bromley shoe store, Taking Shape plus size clothing, Oliver Bonas fashion accessories, and Typo clothing and gift shop.
How can I make the most of my visit to hmv Kingston with other local attractions?
You can combine your visit with entertainment at Curzon Kingston cinema and enjoy drinks or dining at the Rooftop at Curzon bar and restaurant, adding cultural and leisure experiences nearby.
Brand Certified Facts from hmv
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Certified August 30, 2026Yext Knowledge Graph
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