ODEON Kingston

Reviews

• MM

  MJ M

  5 days ago
  1.0
  I’m going to start out by saying I’m not a picky eater and wholly accept the fact that I’m going to overpay for junk food at a movie theatre … HOWEVER, this Odeon is taking the piss. The “food” they are selling for astronomical prices is borderline criminal. I paid £15 for a drink, hotdog, and tater tots — I had to give back the 8 tots for being undercooked and the tiny portion size. I nearly laughed when they replaced them with four (4!) mozzarella sticks. This would have been okay had they been edible. They were disgusting, cold, and somehow didn’t taste like it had any cheese at all! I suffered through eating one and threw away the rest. Even the hotdog was cold and undercooked — pale and slimy. HOW do you mess up a hot dog?! I want to clarify that this isn’t a dig at the wonderful staff — I could tell they were embarrassed to sell this slop. They were apologetic and told me they had to follow tiny portion sizes and cooking instructions. I hope CORPORATE reads this and feels embarrassed to charge people for the absolute TRASH they pass as food. ODEON! you’re WASTING opportunities and leaving HUGE MONEY on the table during an incredible movie run. The Odyssey is 3 HOURS LONG! We will get hungry!! Instead of having edible food, you’re forcing people to sneak in edible alternatives. WAKE UP and increase food quality or give up and only sell the only edible option: the popcorn.
• JB

  jonathan berry

  Aug 22, 2026
  1.0
  Worst cinema experience ever. Warning to those who might watch at Screen 9. (Other screens may also be rubbish) An awful experience. The foyer was chaos, with both queuing and food ordering/collection. It was clearly understaffed and staff seemed overwhelmed. We saw the ticket collector giving customers posters, but when we reached him we weren’t offered one. The film was a disaster. Volume was too low, surround sound seemed poor and the picture appeared out of focus, even during the 2D presentations beforehand. Worst was the ceiling lighting. The main lights went off but several very bright lights remained on throughout. My kids even asked if they were going to turn the lights off. I went out to report it, but the only staff member I could find was dealing with a huge unhappy queue. The glare through the plastic 3D glasses made the film almost unwatchable. If these are safety lights, please move the lighting to floor level rather than shining into customers’ eyes. Cinemas should be close to pitch black. It completely ruined the experience. And no clear parking. I asked my sister and she said to park at Sainsbury’s. That’s a fair walk if you are running late!
• JM

  Jadie Maitland

  Aug 17, 2026
  1.0
  Went to watch the new Spider-man and was so confused when they kept the house lights on the entire showing?? Like I'm talking 5 bright overhead lights with glare going right into my eyes, I had to hold a notebook over my eyes half the performance just to see the screen. This was a regular showing not a sensory-friendly one that is supposed to keep lights on, and even if it was, as an autistic person, the glare of the bright lights in my eyes was so overstimulating I almost had a meltdown. Sound quality was pretty unimpressive and abrasive too. I would've had a much better time just watching it at home on my lousy tv.
• SO

  SAM Oggy

  Aug 16, 2026
  2.0
  Skip the IMAX "Upgrade" at ODEON Kingston Save your money—upgrading to IMAX here is an absolute waste of cash. It isn’t a better cinematic experience; it’s literally just louder. We paid extra for the "premium" seats in the middle expecting a clear view, but the auditorium layout is terribly designed. Even in the prime spot, I had someone’s head blocking part of my screen the entire movie. The seats offer terrible value for money. On top of that, the standard extortionate prices for popcorn and drinks made the whole experience feel like a complete rip-off. Save yourself the hassle and skip the IMAX extra charges—it is definitely not worth it.
• TT

  Tom

  Jul 28, 2026
  2.0
  Saw Odyssey here in Recliner. Film was fantastic, seats were comfy but my seat in the middle row had bad wear and tear- with the pale leather ripped/worn down. before film had 3 people behind the food and drink counter. 1 serving a big queue (whilst leaning on her elbow slouching onto the desk seeming to chit chat to the 2 customers in front). there was no urgency. got told later by another staff member that only one till can take cash (so open another and ask the queue if anyone is paying by card??… not everyone wants to use the kiosk machines- these should not be used as an excuse for no customer facing service) and the other 2 are doing the collection desk- which made no sense as they were completely empty and just stood chatting. Staff here are friendly but there’s still the typical lack of self awareness that comes with a budget cinema like odeon… I gave up waiting in the queue and didn’t put an order in so they lost a sale. a group of 3 people behind me also seemed to give up and walked off at same time i did. So 4 lost concession sales. did mention to the host checking tickets who took me to a kiosk machine and i bought the bottle of drink and was then taken to the fridges by the tills and told i could just take the drink out and go. this felt really odd to do, the staff member let the collection desk at the other end know my order number to mark as collected- but how would normal customers or new ones know to do this? it all felt really unnecessary and a bit of a cop out for having less staff serving and guest facing. i feel for any elderly or vulnerable people trying to figure out all this. The staff seem to over rely on the electronic kiosks in place of actual face to face customer interactions. this staff member on screen 15 entry was friendly, professional and explained well. although was a little bit defensive initially when my elderly dad complained about the queue and the 2 staff just chatting away next to the one on the till. I have worked in cinema and hospitality many years ago for one of the leading higher end cinema brands so i expect that if a large queue is forming and the host on the till currently is backed up with customers- team members would naturally see that and go to assist that colleague to help them out and to get the queue down. But that doesn’t seemingly happen here which is a shame. ultimately this impacts sales performance and customer experience at the end of the day… I like this branch of odeon but Wimbledon seems to have the best screens, service and general cleanliness at a higher standard. Kingston needs a deep clean of some sort as even the air in screen 15 (which i was told is the best air conned screen) smells stale. to add as well, a bottle of soft drink is £4.29 - which even for cinema standards is extortionate. Odeon can look back at this element when less and less people visit and spend less. A cinema trip is meant to be an experience- and in this case a negative one. Do better.

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