Business Details
Unit 1, Liverpool, LIV
L1 1EJ, United Kingdom
Certified by hmv • Aug 30, 2026
+44 8432 210257
Certified by hmv • Aug 30, 2026
https://hmv.com/store-finder
Certified by hmv • Aug 30, 2026
About
Certified by hmv • Aug 30, 2026
Music StoreBooksBook ShopVideo Game Shophmv
hmv is a leading specialist retailer of music, film, games and technology products, with over 120 stores around the UK, offering a wide selection of new release and catalogue titles.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Certified by hmv • Aug 30, 2026
Hours
Certified by hmv • Aug 30, 2026
Monday9:00 AM - 6:00 PM
Tuesday9:00 AM - 6:00 PM
Wednesday9:00 AM - 6:00 PM
Thursday9:00 AM - 6:00 PM
Friday9:00 AM - 6:00 PM
Saturday9:00 AM - 6:00 PM
Sunday11:00 AM - 5:00 PM
8/31/20269:00 AM - 6:00 PM
Products & Services
1 list · 24 items
Explore offerings from hmv on Unit 1 in Liverpool, with popular core products available at this location.
Reviews
4.4
666 reviews
5 stars
418
4 stars
161
3 stars
45
2 stars
11
1 star
31
- CRChristiam RivoltaAug 18, 20265.0Excelente variedade de cds
- VMVictoria MossJul 25, 20265.0This is better than any of the HMVs in Manchester, the selection is much bigger and better. Good location just next to the fountain (google maps takes you to the wrong place)
- JBJulie BowmanJul 21, 20265.0Awesome items to purchase of all kinds and staff was very friendly and helpful!
- JCJohn ClitheroeJul 19, 20261.0Tried to order a cd,could not get it for me,but had one in Liverpool, so I said can you keep it till iget to Liverpool, and he said no ,it's a joke,so I had to order of ebay and got it
- LLLaurenceJul 17, 20261.0Very poor customer service during my recent visit on 17/07/26. The staff member was chatting with a colleague throughout the entire transaction — felt rude and dismissive. I asked for student discount and had to step outside to load Unidays due to no signal in-store, even though I had my physical student ID card. This should have been accepted. After paying, she complained loudly to her colleague about "all these people" she had to serve because she was the only one on tills — unprofessional and awkward as a customer. For these reasons, I'll be taking my future business to Rough Trade instead, where the service has always been far better. Would not recommend until staffing and staff attitude improve.
Frequently Asked Questions About hmv
How do I cancel my order?
Please return to the store the order was placed with your receipt for a member of staff to assist you further. Our Customer Service team can also check the status of your order - please get in touch through the help centre with your order number, the name used when placing the order and which store the order was placed in.
When will my order arrive in store?
The majority of orders placed in store generally arrive within approximately 7-10* working days, however, delays can sometimes unavoidably occur and it may take longer for an item to be replenished but we'll actively attempt to source your item for a period of 28 days.*Please note that certain items may take longer to source than the average 7-10 days and may take longer to arrive in store.
Do Gift Cards expire?
Gift Cards are valid for 24 months from the date of purchase. If the card is used during this period the expiry date is extended by a further 24 months from the date of the last use.
Use constitutes spending, adding value or simply making a balance enquiry in one of our hmv or FOPP stores, or over the phone using our automated service.
How do I buy/use a Gift Card?
You can purchase a Gift Card at your local hmv or FOPP store. Simply ask a member of staff at the till and they'll be able to add any amount of your choosing up to the value of £250. When spending a gift card, you can use it as part payment and any remaining balance will remain on the card for 24 consecutive months from the date last used. What's also great is you can use a Fopp gift card in all hmv stores and vice versa.
How do I check my Gift Card balance?
Any member of staff in-store will be able to check the balance of your hmv Gift Card. Alternatively, you can call your local store and select option 4 to check the balance over the phone. Details of your local store can be found here: hmv.com/store-finder. Additionally, you can call our customer service line and use our automated service to check and extend a currently active card - simply ring 03333 234 754 and follow the options.
What is your in store returns policy?
We will exchange or refund most items purchased in error, or unwanted gifts, provided that they are returned to any hmv or FOPP store unopened, unused, unworn, and in perfect condition within 21 days of purchase and accompanied by a valid receipt. Some exclusions apply including, but not limited to: store.hmv.com purchases [please visit our online returns articles for more] Gift Cards, Products containing downloadable content including but not limited to UltraViolet codes, Food and beverages, Digital and games credit and subscriptions, PC games. These products are excluded from our Returns Policy and can only be returned in accordance with your statutory rights
Do you offer student, NHS or UK Forces discount?
We do not currently offer any discounts of this nature.
What vouchers/gift cards do you accept?
We currently accept a number of third-party vouchers, including (but not limited to) vouchers issued by Love2shop and any card bearing the Flexecash logo. All vouchers/cards must be within their expiry dates.
What forms of ID do you accept?
We accept Photo Driving Licences and Passports and any cards featuring the PASS (Proof of Age Standards Scheme) hologram, eg. CitizenCard, Connexions Card, Portman Group Card, Validate UK and Young Scot, subject to our discretion.
Can I collect my order at another store?
Orders can not be transferred between stores and will need to be collected from the store it was originally placed.
Is my in store order ready to collect?
If you provided a mobile number when you placed your order, we'll keep you updated by text message at regular intervals should there be any delays and will send you a final text message as soon as your order has arrived at the store and is ready to collect. Alternatively, you can contact the store directly using the store finder - https://www.hmv.com/store-finder
How can I cancel an order placed at hmv Liverpool?
To cancel your order, return to the store with your receipt and a staff member will assist you. You can also contact Customer Service through the help centre with your order details for status updates.
When should I expect my order to arrive in store?
Most orders placed in-store arrive within approximately 7-10 working days, although some items may take longer. The store will attempt to source your item for up to 28 days.
Do hmv Gift Cards expire and how are they extended?
Gift Cards are valid for 24 months from purchase. Using the card during this period extends the expiry by another 24 months from the last use date.
Where can I buy and use an hmv Gift Card?
You can purchase Gift Cards at hmv Liverpool or any local hmv or FOPP store. They can be used as part payment in both hmv and Fopp stores, with balances expiring after 24 months of inactivity.
How do I check my hmv Gift Card balance?
Staff at hmv Liverpool can check your Gift Card balance in-store. Alternatively, you can call the store, select option 4, or use the automated customer service line at 03333 234 754.
What is hmv Liverpool's in-store returns policy?
You can return or exchange most items unopened and unused within 21 days with a valid receipt. Some items like Gift Cards and downloadable products are excluded.
What payment methods does hmv Liverpool accept?
hmv Liverpool accepts American Express, Android Pay, Apple Pay, cash, contactless payments, Maestro, MasterCard, and Visa.
What are the opening hours of hmv Liverpool?
hmv Liverpool is open Monday to Saturday from 9:00 AM to 6:00 PM, and on Sundays from 11:00 AM to 5:00 PM.
Are there places nearby hmv Liverpool where I can dine before or after shopping?
Yes, nearby restaurants include Hey Farina (Italian cuisine), Paolo and Donato's Italian Deli, Brunchin (breakfast and brunch), The Shakespeare pub, and McGreavey's Irish pub for dining options near hmv Liverpool.
Can I use public transit or storage options when visiting hmv Liverpool?
While not specifically mentioned, nearby you can find CitySpareSpace Luggage Storage to store your belongings, and Paddy Power, a betting and shopping center, which could serve as a landmark. Liverpool Football Club is also nearby for visitors interested in sports before or after shopping.
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