Business Details
24 St Margaret's Street,, Canterbury, KEN
CT1 2TH, United Kingdom
Certified by hmv • Jun 21, 2026
+44 8432 210146
Certified by hmv • Jun 21, 2026
https://www.hmv.com/store-finder/hmv-canterbury
Certified by hmv • Jun 21, 2026
About
Certified by hmv • Jun 21, 2026
Music StoreElectronics StoreBooksVideo Game Shophmv
hmv is a leading specialist retailer of music, film, games and technology products, with over 120 stores around the UK, offering a wide selection of new release and catalogue titles.
Details
- DeliveryAvailable
- Requires appointmentNot available
- DebitAvailable
- Mobile paymentsAvailable
Location
Certified by hmv • Jun 21, 2026
Hours
Certified by hmv • Jun 21, 2026
Monday9:00 AM - 5:30 PM
Tuesday9:00 AM - 5:30 PM
Wednesday9:00 AM - 5:30 PM
Thursday9:00 AM - 5:30 PM
Friday9:00 AM - 5:30 PM
Saturday9:00 AM - 5:30 PM
Sunday10:30 AM - 4:30 PM
Products & Services
1 list · 24 items
Explore offerings from hmv on 24 St Margaret's Street, in Canterbury, with popular core products available at this location.
Reviews
3.9
14 reviews
5 stars
8
4 stars
1
3 stars
2
2 stars
2
1 star
1
- AAAlexis Mac AllisterJun 17, 20261.0I am extremely disappointed with both the Canterbury HMV store and the way my complaint was handled by Customer Service. My complaint related to several high-demand Pokémon Trading Card releases on 22 May and 5 June 2026. On 22 May, more than 20 customers were queueing outside the store before opening. Staff informed customers that only 4 Pokémon Chaos Rising Elite Trainer Boxes (ETBs) were available for sale. However, HMV later told me that the store had received 10 ETBs and that all 10 were sold on the release date. Naturally, I asked what happened to the other 6 ETBs and how the company's "one per customer" policy was applied. I also asked whether any staff members purchased these products, how many staff were involved, and whether staff who were not working that day were allowed to purchase stock without queueing like customers. On 5 June, I was the first customer waiting outside the store and the first customer to enter when it opened. Staff informed me there was no stock available. Later, HMV claimed that stock had been received and sold on the release date. Again, this did not match what I personally experienced. Rather than addressing the key questions I raised, Customer Service repeatedly stated that they were satisfied with their investigation while refusing to explain the discrepancies surrounding the allocation of these Pokémon products. My concerns centred on whether staff members had been given access to stock before customers and how the "one per customer" policy was applied in practice. However, instead of providing clear answers, the company repeatedly relied on generic statements that all sales complied with policy and ultimately refused to engage further. This has left me with the strong impression that HMV is more interested in protecting staff actions than providing transparency and accountability to customers.
- LGlouise greenMay 17, 20265.0A large range of merchandise friendly informative staff
- NDNoa DuroisinApr 11, 20265.0Perfect 😍
- AWAaron WinterMar 13, 20264.0Good selection of of films/tv and music etc. Sometimes the store will not have the particular thing you are looking for in stock so you will need to look at the stock checker on the website and you can order the particular item online and you can pick it up in store. Overall really good.
- MNMr NobodyMar 9, 20262.0If its what your looking for,fine l.
Frequently Asked Questions About hmv
How do I cancel my order?
Please return to the store the order was placed with your receipt for a member of staff to assist you further.
Our Customer Service team can also check the status of your order - please get in touch through the help centre with your order number, the name used when placing the order and which store the order was placed in.
When will my order arrive in store?
The majority of orders placed in store generally arrive within approximately 7-10* working days, however, delays can sometimes unavoidably occur and it may take longer for an item to be replenished but we’ll actively attempt to source your item for a period of 28 days.
*Please note that certain items may take longer to source than the average 7-10 days and may take longer to arrive in store.
Do Gift Cards expire?
Gift Cards are valid for 24 months from the date of purchase. If the card is used during this period the expiry date is extended by a further 24 months from the date of the last use. ‘Use’ constitutes spending, adding value or simply making a balance enquiry in one of our hmv or FOPP stores, or over the phone using our automated service.
How do I buy/use a Gift Card?
You can purchase a Gift Card at your local hmv or FOPP store. Simply ask a member of staff at the till and they'll be able to add any amount of your choosing up to the value of £250.
When spending a gift card, you can use it as part payment and any remaining balance will remain on the card for 24 consecutive months from the date last used.
What's also great is you can use a Fopp gift card in all hmv stores and vice versa.
How do I check my Gift Card balance?
Any member of staff in-store will be able to check the balance of your hmv Gift Card. Alternatively, you can call your local store and select option 4 to check the balance over the phone. Details of your local store can be found here: hmv.com/store-finder.
Additionally, you can call our customer service line and use our automated service to check and extend a currently active card - simply ring 03333 234 754 and follow the options.
What is your in store returns policy?
We will exchange or refund most items purchased in error, or unwanted gifts, provided that they are returned to any hmv or FOPP store unopened, unused, unworn, and in perfect condition within 21 days of purchase and accompanied by a valid receipt. Some exclusions apply including, but not limited to:
store.hmv.com purchases [please visit our online returns articles for more]
Gift Cards
Products containing downloadable content including but not limited to UltraViolet codes
Food and beverages
Digital and games credit and subscriptions
PC games
These products are excluded from our Returns Policy and can only be returned in accordance with your statutory rights
I’ve lost my receipt, what do I do?
Please contact us via the help centre and provide as much of the below information as possible and we’ll do our best to locate the transaction on our system and issue you with a duplicate receipt:
The purchase date
The method of payment
Which one of our stores the item was purchased from
The total amount for the transaction
Details of all items purchased at the time
Do you offer student, NHS or UK Forces discount?
We do not currently offer any discounts of this nature.
What vouchers/gift cards do you accept?
We currently accept a number of third-party vouchers, including (but not limited to) vouchers issued by Love2shop and any card bearing the Flexecash logo. All vouchers/cards must be within their expiry dates.
What forms of ID do you accept?
We accept Photo Driving Licences and Passports and any cards featuring the PASS (Proof of Age Standards Scheme) hologram, eg. CitizenCard, Connexions Card, Portman Group Card, Validate UK and Young Scot, subject to our discretion.
Can I collect my order at another store?
Orders can not be transferred between stores and will need to be collected from the store it was originally placed.
Is my in store order ready to collect?
If you provided a mobile number when you placed your order, we’ll keep you updated by text message at regular intervals should there be any delays and will send you a final text message as soon as your order has arrived at the store and is ready to collect. Alternatively, you can contact the store directly using the store finder - https://www.hmv.com/store-finder
How do I cancel my order at hmv Canterbury?
To cancel your order, please return to the store where you placed it with your receipt and a staff member will assist you. You can also contact Customer Service via the help centre with your order details for assistance.
When can I expect my order to arrive in the store?
Most in-store orders arrive within approximately 7-10 working days, though some items may take longer. hmv will actively attempt to source your item for up to 28 days.
Do Gift Cards from hmv Canterbury expire?
Gift Cards are valid for 24 months from purchase. Using the card during this period extends its validity by another 24 months from the last use.
How can I buy and use a Gift Card at hmv Canterbury?
You can purchase a Gift Card at the store for up to £250. It can be used as part payment and the remaining balance will remain valid for 24 months from the last use. Fopp and hmv Gift Cards are interchangeable.
What are the in-store returns policies at hmv Canterbury?
You can exchange or refund most items if returned unopened and in perfect condition within 21 days with a valid receipt. Some products like Gift Cards and downloadable content are excluded.
What are hmv Canterbury's opening hours?
The store is open Monday to Saturday from 09:00 to 17:30 and on Sundays from 10:30 to 16:30.
What payment options does hmv Canterbury accept?
hmv accepts American Express, Android Pay, Apple Pay, Cash, Maestro, MasterCard, and Visa at this location.
Can I collect my order from a different hmv store?
No, orders must be collected from the store where they were originally placed and cannot be transferred between stores.
I plan to visit hmv Canterbury; what nearby places can I explore?
Nearby you can visit The Gentleman and The Scholar bar and grill or enjoy a meal at Cosy Club, both great spots to relax before or after shopping at hmv.
Are there convenient clothing stores near hmv Canterbury for additional shopping?
Yes, nearby clothing stores include Superdry, Cult Retail, Saints and Angels, Crew Clothing, and Cath Kidston, perfect for fashion enthusiasts visiting hmv.
How can nearby transport and services help me access hmv Canterbury?
Nearby banking services like Lloyds Bank and NatWest facilitate your transactions, and travel agents such as Flight Centre and Going Places Leisure Travel can assist with your travel planning when visiting hmv.
Brand Certified Facts from hmv
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Certified June 21, 2026Yext Knowledge Graph
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