hmv

Gift Cards are valid for 24 months from the date of purchase. If the card is used during this period the expiry date is extended by a further 24 months from the date of the last use. ‘Use’ constitutes spending, adding value or simply making a balance enquiry in one of our hmv or FOPP stores, or over the phone using our automated service.

You can purchase a Gift Card at your local hmv or FOPP store. Simply ask a member of staff at the till and they'll be able to add any amount of your choosing up to the value of £250. When spending a gift card, you can use it as part payment and any remaining balance will remain on the card for 24 consecutive months from the date last used. What's also great is you can use a Fopp gift card in all hmv stores and vice versa.

Any member of staff in-store will be able to check the balance of your hmv Gift Card. Alternatively, you can call your local store and select option 4 to check the balance over the phone. Details of your local store can be found here: hmv.com/store-finder. Additionally, you can call our customer service line and use our automated service to check and extend a currently active card - simply ring 03333 234 754 and follow the options.

We will exchange or refund most items purchased in error, or unwanted gifts, provided that they are returned to any hmv or FOPP store unopened, unused, unworn, and in perfect condition within 21 days of purchase and accompanied by a valid receipt. Some exclusions apply including, but not limited to: store.hmv.com purchases [please visit our online returns articles for more] Gift Cards Products containing downloadable content including but not limited to UltraViolet codes Food and beverages Digital and games credit and subscriptions PC games These products are excluded from our Returns Policy and can only be returned in accordance with your statutory rights

Please contact us via the help centre and provide as much of the below information as possible and we’ll do our best to locate the transaction on our system and issue you with a duplicate receipt: The purchase date The method of payment Which one of our stores the item was purchased from The total amount for the transaction Details of all items purchased at the time

We do not currently offer any discounts of this nature.

We currently accept a number of third-party vouchers, including (but not limited to) vouchers issued by Love2shop and any card bearing the Flexecash logo. All vouchers/cards must be within their expiry dates.

We accept Photo Driving Licences and Passports and any cards featuring the PASS (Proof of Age Standards Scheme) hologram, eg. CitizenCard, Connexions Card, Portman Group Card, Validate UK and Young Scot, subject to our discretion.

Orders can not be transferred between stores and will need to be collected from the store it was originally placed.

If you provided a mobile number when you placed your order, we’ll keep you updated by text message at regular intervals should there be any delays and will send you a final text message as soon as your order has arrived at the store and is ready to collect. Alternatively, you can contact the store directly using the store finder - https://www.hmv.com/store-finder

To cancel your order, please return to the store where you placed it with your receipt and a staff member will assist you. You can also contact Customer Service via the help centre with your order details for assistance.

Most in-store orders arrive within approximately 7-10 working days, though some items may take longer. hmv will actively attempt to source your item for up to 28 days.

Gift Cards are valid for 24 months from purchase. Using the card during this period extends its validity by another 24 months from the last use.

You can purchase a Gift Card at the store for up to £250. It can be used as part payment and the remaining balance will remain valid for 24 months from the last use. Fopp and hmv Gift Cards are interchangeable.

You can exchange or refund most items if returned unopened and in perfect condition within 21 days with a valid receipt. Some products like Gift Cards and downloadable content are excluded.

The store is open Monday to Saturday from 09:00 to 17:30 and on Sundays from 10:30 to 16:30.

hmv accepts American Express, Android Pay, Apple Pay, Cash, Maestro, MasterCard, and Visa at this location.

No, orders must be collected from the store where they were originally placed and cannot be transferred between stores.

Nearby you can visit The Gentleman and The Scholar bar and grill or enjoy a meal at Cosy Club, both great spots to relax before or after shopping at hmv.

Yes, nearby clothing stores include Superdry, Cult Retail, Saints and Angels, Crew Clothing, and Cath Kidston, perfect for fashion enthusiasts visiting hmv.

Nearby banking services like Lloyds Bank and NatWest facilitate your transactions, and travel agents such as Flight Centre and Going Places Leisure Travel can assist with your travel planning when visiting hmv.