Business Details
Unit 28/29, Festival Place, Basingstoke, HAM
RG21 7BE, United Kingdom
Certified by hmv • Jun 14, 2026
+44 8432 210112
Certified by hmv • Jun 14, 2026
https://hmv.com/store-finder/
Certified by hmv • Jun 14, 2026
About
Certified by hmv • Jun 14, 2026
Music StoreElectronics StoreBooksVideo Game Shophmv
hmv is a leading specialist retailer of music, film, games and technology products, with over 120 stores around the UK, offering a wide selection of new release and catalogue titles.
Details
- DeliveryAvailable
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Certified by hmv • Jun 14, 2026
Hours
Certified by hmv • Jun 14, 2026
Monday9:30 AM - 7:00 PM
Tuesday9:30 AM - 7:00 PM
Wednesday9:30 AM - 7:00 PM
Thursday9:30 AM - 7:00 PM
Friday9:30 AM - 7:00 PM
Saturday9:30 AM - 7:00 PM
Sunday11:00 AM - 5:00 PM
Products & Services
1 list · 24 items
Explore offerings from hmv on Unit 28/29, Festival Place in Basingstoke, with popular core products available at this location.
Reviews
4.2
509 reviews
5 stars
251
4 stars
157
3 stars
75
2 stars
12
1 star
14
- JRJosie RileyFeb 27, 20265.0Lucy was super helpful with doing an exchange for a damaged record that I had ordered online. Always like coming to this HMV because the staff are great!
- PPPool PolFeb 15, 20265.0MIKU MMMMMMMMMM
- FFFirefoxGDFeb 7, 20265.0Great Vinyl selection, decently priced, lot of other stuff as well outside of vinyls. It's the main place I get my records when I have the money to
- JWJohn WorsfoldJan 21, 20265.0I live in Reading, but visit Basingstoke for a change. Yesterday 20.01.2026. I visited the store and decided to purchase a record. I took it to the till and paid for it. The young lady serving turned the screen around, so I could put my e-mail address in for the receipt to be emailed to me. As I had finished typing it in. The till crashed. So young lady who didn't have to went onto the computer system and managed to find my purchase and got my receipt and printed it off. So credit to her for excellent customer service and representing your company. I believe her name is Molly. That is why I gave 5* for this review.
- GTGeorge Billson (Theworstperfectionist)Jan 18, 20265.0Amazing experience when purchasing my record player! The assistant George went above and beyond in helping me find what I was looking for and making sure that I had everything I needed with my record player for proper care and set-up. Further to this he also helped me with finding a record I have been craving to listen to (Linkin park - meteora special splatter vinyl). Would highly recommend this store
Frequently Asked Questions About hmv
How do I cancel my order?
Please return to the store the order was placed with your receipt for a member of staff to assist you further. Our Customer Service team can also check the status of your order - please get in touch through the help centre with your order number, the name used when placing the order and which store the order was placed in.
When will my order arrive in store?
The majority of orders placed in store generally arrive within approximately 7-10* working days, however, delays can sometimes unavoidably occur and it may take longer for an item to be replenished but we'll actively attempt to source your item for a period of 28 days.*Please note that certain items may take longer to source than the average 7-10 days and may take longer to arrive in store.
Do Gift Cards expire?
Gift Cards are valid for 24 months from the date of purchase. If the card is used during this period the expiry date is extended by a further 24 months from the date of the last use.
Use constitutes spending, adding value or simply making a balance enquiry in one of our hmv or FOPP stores, or over the phone using our automated service.
How do I buy/use a Gift Card?
You can purchase a Gift Card at your local hmv or FOPP store. Simply ask a member of staff at the till and they'll be able to add any amount of your choosing up to the value of £250. When spending a gift card, you can use it as part payment and any remaining balance will remain on the card for 24 consecutive months from the date last used. What's also great is you can use a Fopp gift card in all hmv stores and vice versa.
How do I check my Gift Card balance?
Any member of staff in-store will be able to check the balance of your hmv Gift Card. Alternatively, you can call your local store and select option 4 to check the balance over the phone. Details of your local store can be found here: hmv.com/store-finder. Additionally, you can call our customer service line and use our automated service to check and extend a currently active card - simply ring 03333 234 754 and follow the options.
What is your in store returns policy?
We will exchange or refund most items purchased in error, or unwanted gifts, provided that they are returned to any hmv or FOPP store unopened, unused, unworn, and in perfect condition within 21 days of purchase and accompanied by a valid receipt. Some exclusions apply including, but not limited to: store.hmv.com purchases [please visit our online returns articles for more] Gift Cards, Products containing downloadable content including but not limited to UltraViolet codes, Food and beverages, Digital and games credit and subscriptions, PC games. These products are excluded from our Returns Policy and can only be returned in accordance with your statutory rights
Do you offer student, NHS or UK Forces discount?
We do not currently offer any discounts of this nature.
What vouchers/gift cards do you accept?
We currently accept a number of third-party vouchers, including (but not limited to) vouchers issued by Love2shop and any card bearing the Flexecash logo. All vouchers/cards must be within their expiry dates.
What forms of ID do you accept?
We accept Photo Driving Licences and Passports and any cards featuring the PASS (Proof of Age Standards Scheme) hologram, eg. CitizenCard, Connexions Card, Portman Group Card, Validate UK and Young Scot, subject to our discretion.
Can I collect my order at another store?
Orders can not be transferred between stores and will need to be collected from the store it was originally placed.
Is my in store order ready to collect?
If you provided a mobile number when you placed your order, we'll keep you updated by text message at regular intervals should there be any delays and will send you a final text message as soon as your order has arrived at the store and is ready to collect. Alternatively, you can contact the store directly using the store finder - https://www.hmv.com/store-finder
How can I cancel an order placed at hmv Basingstoke?
To cancel your order, return to the hmv store where you placed it with your receipt and a staff member will assist. Alternatively, contact Customer Service via the help centre with your order number, name, and store details.
What is the expected delivery time for orders at hmv Basingstoke?
Most in-store orders arrive within 7-10 working days, but some items may take longer, up to 28 days, to be sourced and delivered to the store.
Do hmv Gift Cards expire?
Yes, Gift Cards are valid for 24 months from the purchase date. If used within this time, the expiry extends by another 24 months from the last use.
How do I buy and use a Gift Card at hmv Basingstoke?
Purchase a Gift Card at the hmv store by asking a staff member to load your desired amount up to £250. Gift Cards can be used for full or part payment, and remaining balances stay valid for 24 months since last use.
What is hmv Basingstoke's in-store returns policy?
Most unopened, unused items in perfect condition with a valid receipt can be exchanged or refunded within 21 days of purchase at any hmv or FOPP store, with some exceptions like Gift Cards and digital content.
What payment methods are accepted at hmv Basingstoke?
The store accepts American Express, Apple Pay, Android Pay, Maestro, Mastercard, Visa, contactless payments, and cash.
What are the opening hours for hmv Basingstoke?
hmv Basingstoke is open Monday to Saturday from 09:30 to 19:00 and on Sunday from 11:00 to 17:00.
Can I collect my order at a different hmv store?
No, orders must be collected from the store where they were originally placed.
What nearby attractions can I visit when shopping at hmv Basingstoke?
Nearby you can visit Festival Place Shopping Centre, enjoy coffee at Caffè Nero, or check out the art at That Gallery. These make lovely places to relax before or after visiting hmv.
How can nearby shoe stores like Schuh and Skechers complement my visit to hmv Basingstoke?
After visiting hmv for music and entertainment, you can explore nearby shoe stores such as Schuh and Skechers for the latest footwear and apparel, making your shopping trip more convenient and varied.
Are there food and beverage options near hmv Basingstoke?
Yes, you can enjoy treats at Krispy Kreme nearby or relax with a coffee at Caffè Nero, adding to a pleasant shopping experience around hmv Basingstoke.
Brand Certified Facts from hmv
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Certified June 14, 2026Yext Knowledge Graph
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