Business Details
28-29 Regent Arcade, Cheltenham, GLS
GL50 1JZ, United Kingdom
Certified by hmv • Oct 11, 2026
+44 8432 210150
Certified by hmv • Oct 11, 2026
https://hmv.com/store-finder/
Certified by hmv • Oct 11, 2026
About
Certified by hmv • Oct 11, 2026
Music StoreElectronics StoreBooksVideo Game Shophmv
hmv is a leading specialist retailer of music, film, games and technology products, with over 120 stores around the UK, offering a wide selection of new release and catalogue titles.
Details
- DeliveryAvailable
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Certified by hmv • Oct 11, 2026
Hours
Certified by hmv • Oct 11, 2026
Monday9:00 AM - 5:30 PM
Tuesday9:00 AM - 5:30 PM
Wednesday9:00 AM - 5:30 PM
Thursday9:00 AM - 5:30 PM
Friday9:00 AM - 5:30 PM
Saturday9:00 AM - 5:30 PM
Sunday10:30 AM - 4:30 PM
Products & Services
1 list · 24 items
Explore offerings from hmv on 28-29 Regent Arcade in Cheltenham, with popular core products available at this location.
Reviews
4.4
368 reviews
5 stars
216
4 stars
101
3 stars
34
2 stars
8
1 star
9
- SHS “ChemSke” HAug 30, 20265.0Returned a vinyl record well outside the 30 day window for returns having played it it and found that the pressing was really poor. The guy who served me was really helpful and agreed to a credit note. Gives me a great excuse to return and re-live my early record browsing days! Thank you.
- BDBeatriz DuarteAug 29, 20265.0i love hmv
- GHGillian HillAug 28, 20265.0Excellent experience in the Cheltenham store today, 28th August. Geraint was polite and very helpful. I questioned the price of a dvd as I had checked it out online and also the availability. He checked and apologised and charged me the price I saw online. Happy customer.
- OOOutcastJul 9, 20265.0Very welcoming and a wide range of products for every customer. Had exactly what I came for and when I couldnt find something, the staff were very helpful locating it for me quickly. Served and assisted by a girl called Bryony, very helpful, they found exactly what I wanted straight away and had a lovely conversation with them about the music I was buying at the checkout too! Only complaints are its not always easy to find exact vinyls if youre looking for something specific and wifi/signal isn't great, but thats extremely nitpicky
- TTTheShallowSoulsMay 26, 20265.0We had such a fab time playing this store last year. Made a few fans, and had a great response from everyone. Thank you all
Frequently Asked Questions About hmv
How do I cancel my order?
Please return to the store the order was placed with your receipt for a member of staff to assist you further. Our Customer Service team can also check the status of your order - please get in touch through the help centre with your order number, the name used when placing the order and which store the order was placed in.
When will my order arrive in store?
The majority of orders placed in store generally arrive within approximately 7-10* working days, however, delays can sometimes unavoidably occur and it may take longer for an item to be replenished but we'll actively attempt to source your item for a period of 28 days.*Please note that certain items may take longer to source than the average 7-10 days and may take longer to arrive in store.
Do Gift Cards expire?
Gift Cards are valid for 24 months from the date of purchase. If the card is used during this period the expiry date is extended by a further 24 months from the date of the last use.
Use constitutes spending, adding value or simply making a balance enquiry in one of our hmv or FOPP stores, or over the phone using our automated service.
How do I buy/use a Gift Card?
You can purchase a Gift Card at your local hmv or FOPP store. Simply ask a member of staff at the till and they'll be able to add any amount of your choosing up to the value of £250. When spending a gift card, you can use it as part payment and any remaining balance will remain on the card for 24 consecutive months from the date last used. What's also great is you can use a Fopp gift card in all hmv stores and vice versa.
How do I check my Gift Card balance?
Any member of staff in-store will be able to check the balance of your hmv Gift Card. Alternatively, you can call your local store and select option 4 to check the balance over the phone. Details of your local store can be found here: hmv.com/store-finder. Additionally, you can call our customer service line and use our automated service to check and extend a currently active card - simply ring 03333 234 754 and follow the options.
What is your in store returns policy?
We will exchange or refund most items purchased in error, or unwanted gifts, provided that they are returned to any hmv or FOPP store unopened, unused, unworn, and in perfect condition within 21 days of purchase and accompanied by a valid receipt. Some exclusions apply including, but not limited to: store.hmv.com purchases [please visit our online returns articles for more] Gift Cards, Products containing downloadable content including but not limited to UltraViolet codes, Food and beverages, Digital and games credit and subscriptions, PC games. These products are excluded from our Returns Policy and can only be returned in accordance with your statutory rights
Do you offer student, NHS or UK Forces discount?
We do not currently offer any discounts of this nature.
What vouchers/gift cards do you accept?
We currently accept a number of third-party vouchers, including (but not limited to) vouchers issued by Love2shop and any card bearing the Flexecash logo. All vouchers/cards must be within their expiry dates.
What forms of ID do you accept?
We accept Photo Driving Licences and Passports and any cards featuring the PASS (Proof of Age Standards Scheme) hologram, eg. CitizenCard, Connexions Card, Portman Group Card, Validate UK and Young Scot, subject to our discretion.
Can I collect my order at another store?
Orders can not be transferred between stores and will need to be collected from the store it was originally placed.
Is my in store order ready to collect?
If you provided a mobile number when you placed your order, we'll keep you updated by text message at regular intervals should there be any delays and will send you a final text message as soon as your order has arrived at the store and is ready to collect. Alternatively, you can contact the store directly using the store finder - https://www.hmv.com/store-finder
How can I cancel an order placed at hmv Cheltenham?
To cancel your order, please return to the store where you placed it with your receipt so a staff member can assist you. Alternatively, contact Customer Service through the help centre with your order number, name used, and store location.
What is the typical delivery time for orders placed in-store?
Most orders placed in-store arrive within 7-10 working days, but some items may take longer. We attempt to source items for up to 28 days if delays occur.
Do hmv Gift Cards expire?
Gift Cards are valid for 24 months from purchase. Using the card during this period extends the expiry by another 24 months from the last use.
How can I use or buy a Gift Card at hmv Cheltenham?
Purchase a Gift Card at the store by asking staff at the till. You can load up to £250. Gift Cards can be used as part payment, and the remaining balance remains valid for 24 months from last use. hmv and Fopp Gift Cards are interchangeable.
What payment methods does hmv Cheltenham accept?
We accept American Express, Android Pay, Apple Pay, Cash, Contactless Payments, Maestro, Mastercard, and Visa.
What are the opening hours for hmv Cheltenham?
Monday to Saturday, we are open from 09:00 to 17:30, and on Sunday from 10:30 to 16:30.
Does hmv Cheltenham offer in-store pickup and delivery?
Yes, we offer in-store pickup, delivery, and no-contact delivery services.
What stores are located near hmv Cheltenham where I can shop for clothing and accessories?
Nearby stores include TK Maxx for department and fashion accessories, Sunglass Hut for eyewear, Bravissimo and Wallis for women's clothing, and The Officers Club for clothing.
Are there dining options near hmv Cheltenham where I can eat after shopping?
Yes, The Grill 49, a British steakhouse restaurant, and La Scala, a Mediterranean restaurant, are close by for dining after your visit.
What nearby health and wellness services are available around hmv Cheltenham?
You can find Move Chiropractic and David Hover for chiropractic services, House of Manes beauty salon, Novello Skin medical spa, and Saracen Care for home health care close to hmv Cheltenham.
Brand Certified Facts from hmv
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