MB
Marcos Barros
May 30, 2026
Very Disappointing Experience
My friend and I have been coming to this cinema for many years, and we have never experienced anything like this before.
Last night, the screen room was extremely cold throughout the film. My friend, who has visited this cinema many times and has a physical health condition, became so uncomfortable that he had to leave halfway through the movie. He was very upset, as we had been looking forward to seeing the film.
What made the situation even more disappointing was the response from the staff. We asked whether my friend could be offered another opportunity to see the movie on a different day, given that he was unable to stay because of the temperature, but this was refused.
I also spoke to a member of staff called Dust, who told me that this is happening all the time now. If that is the case, then it is clearly an issue that needs to be addressed.
After many years of being loyal customers, this experience has left us feeling very let down. Sadly, we will not be returning, even if it were the last cinema left in the world.