Business Details
73 / 75 Dolphin Centre, Poole, ENG
BH15 1SY, United Kingdom
Certified by hmv • Jun 14, 2026
+44 8432 210296
Certified by hmv • Jun 14, 2026
https://hmv.com/store-finder/
Certified by hmv • Jun 14, 2026
About
Certified by hmv • Jun 14, 2026
Music StoreElectronics StoreBooksVideo Game Shophmv
hmv is a leading specialist retailer of music, film, games and technology products, with over 120 stores around the UK, offering a wide selection of new release and catalogue titles.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Certified by hmv • Jun 14, 2026
Hours
Certified by hmv • Jun 14, 2026
Monday9:00 AM - 5:30 PM
Tuesday9:00 AM - 5:30 PM
Wednesday9:00 AM - 5:30 PM
Thursday9:00 AM - 5:30 PM
Friday9:00 AM - 5:30 PM
Saturday9:00 AM - 5:30 PM
Sunday10:30 AM - 4:30 PM
Products & Services
1 list · 24 items
Explore offerings from hmv on 73 / 75 Dolphin Centre in Poole, with popular core products available at this location.
Reviews
4.4
381 reviews
5 stars
229
4 stars
91
3 stars
44
2 stars
9
1 star
8
- JMJacob MannMay 27, 20265.0Nice selection of manga/anime figures/anime to watch, unfortunately couldn't by any when I went last week but was nice looking around and the girl with red hair (forgot to ask her nameðŸ˜) was helpful :)
- WBWendy BrambleMay 11, 20265.0Great service
- ECEdward ChimzinduApr 23, 20265.0Fab
- SCSam coombsMar 8, 20265.0Love hmv stores always good selection of films and vinyl lovely friendly staff as well! Good to see there's a place for physical media also good to have staff who seem to love and enjoy the job! Big thank you to Eleanor who served us thanks hmv
- NSnic simpsonOct 27, 20194.0.always great to get chance to look round
Frequently Asked Questions About hmv
How do I cancel my order?
Please return to the store the order was placed with your receipt for a member of staff to assist you further. Our Customer Service team can also check the status of your order - please get in touch through the help centre with your order number, the name used when placing the order and which store the order was placed in.
When will my order arrive in store?
The majority of orders placed in store generally arrive within approximately 7-10* working days, however, delays can sometimes unavoidably occur and it may take longer for an item to be replenished but we'll actively attempt to source your item for a period of 28 days.*Please note that certain items may take longer to source than the average 7-10 days and may take longer to arrive in store.
Do Gift Cards expire?
Gift Cards are valid for 24 months from the date of purchase. If the card is used during this period the expiry date is extended by a further 24 months from the date of the last use.
Use constitutes spending, adding value or simply making a balance enquiry in one of our hmv or FOPP stores, or over the phone using our automated service.
How do I buy/use a Gift Card?
You can purchase a Gift Card at your local hmv or FOPP store. Simply ask a member of staff at the till and they'll be able to add any amount of your choosing up to the value of £250. When spending a gift card, you can use it as part payment and any remaining balance will remain on the card for 24 consecutive months from the date last used. What's also great is you can use a Fopp gift card in all hmv stores and vice versa.
How do I check my Gift Card balance?
Any member of staff in-store will be able to check the balance of your hmv Gift Card. Alternatively, you can call your local store and select option 4 to check the balance over the phone. Details of your local store can be found here: hmv.com/store-finder. Additionally, you can call our customer service line and use our automated service to check and extend a currently active card - simply ring 03333 234 754 and follow the options.
What is your in store returns policy?
We will exchange or refund most items purchased in error, or unwanted gifts, provided that they are returned to any hmv or FOPP store unopened, unused, unworn, and in perfect condition within 21 days of purchase and accompanied by a valid receipt. Some exclusions apply including, but not limited to: store.hmv.com purchases [please visit our online returns articles for more] Gift Cards, Products containing downloadable content including but not limited to UltraViolet codes, Food and beverages, Digital and games credit and subscriptions, PC games. These products are excluded from our Returns Policy and can only be returned in accordance with your statutory rights
Do you offer student, NHS or UK Forces discount?
We do not currently offer any discounts of this nature.
What vouchers/gift cards do you accept?
We currently accept a number of third-party vouchers, including (but not limited to) vouchers issued by Love2shop and any card bearing the Flexecash logo. All vouchers/cards must be within their expiry dates.
What forms of ID do you accept?
We accept Photo Driving Licences and Passports and any cards featuring the PASS (Proof of Age Standards Scheme) hologram, eg. CitizenCard, Connexions Card, Portman Group Card, Validate UK and Young Scot, subject to our discretion.
Can I collect my order at another store?
Orders can not be transferred between stores and will need to be collected from the store it was originally placed.
Is my in store order ready to collect?
If you provided a mobile number when you placed your order, we'll keep you updated by text message at regular intervals should there be any delays and will send you a final text message as soon as your order has arrived at the store and is ready to collect. Alternatively, you can contact the store directly using the store finder - https://www.hmv.com/store-finder
How can I cancel an order placed at hmv Poole?
To cancel your order, please return to the store where you placed it with your receipt for assistance. You can also contact Customer Service through the help centre using your order number, name, and store details.
How long does it take for an order to arrive at hmv Poole?
Most in-store orders arrive within approximately 7-10 working days, but some items may take up to 28 days to source and replenish.
Do Gift Cards from hmv Poole expire?
hmv Gift Cards are valid for 24 months from the date of purchase, and their expiry is extended by 24 months from the last use during this period.
How can I buy and use a Gift Card at hmv Poole?
You can purchase a Gift Card in-store at hmv Poole for any amount up to £250. Gift Cards can be used as part payment, and remaining balances remain valid for 24 months from last use. hmv and FOPP Gift Cards are interchangeable.
What payment options does hmv Poole accept?
hmv Poole accepts American Express, Android Pay, Apple Pay, Cash, Contactless payments, Maestro, Mastercard, and Visa.
What are the opening hours of hmv Poole?
hmv Poole is open Monday to Saturday from 9:00 to 17:30, and on Sunday from 10:30 to 16:30.
Is in-store pickup available at hmv Poole?
Yes, in-store pickup is available at hmv Poole along with delivery and no-contact delivery options.
Are there any nearby food options close to hmv Poole where I can grab a bite?
Yes, nearby food options include KFC and Subway, both located within easy walking distance of hmv Poole, perfect for grabbing a quick meal before or after your visit.
What nearby entertainment or fitness venues are close to hmv Poole?
Nearby entertainment and fitness venues include Secret Circus, a gym and circus venue, and The Project Climbing Centre, a rock climbing gym, offering active options to enjoy around your visit to hmv Poole.
Which nearby shops can I visit along with hmv Poole for shopping needs?
Close to hmv Poole, you can visit The Body Shop for cosmetics, Animal for clothing, Valentina Shoes for footwear, and The Fragrance Shop for beauty products, offering a variety of shopping experiences in one area.
Brand Certified Facts from hmv
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