Business Details
SU 20/21 Princesshay Shopping Centre, Exeter, DEV
EX1 1GE, United Kingdom
Certified by hmv • Oct 11, 2026
+44 8432 210193
Certified by hmv • Oct 11, 2026
https://hmv.com/store-finder
Certified by hmv • Oct 11, 2026
About
Certified by hmv • Oct 11, 2026
Music StoreElectronics StoreBooksVideo Game Shophmv
hmv is a leading specialist retailer of music, film, games and technology products, with over 120 stores around the UK, offering a wide selection of new release and catalogue titles.
Details
- DeliveryAvailable
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Certified by hmv • Oct 11, 2026
Hours
Certified by hmv • Oct 11, 2026
Monday9:00 AM - 6:00 PM
Tuesday9:00 AM - 6:00 PM
Wednesday9:00 AM - 6:00 PM
Thursday9:00 AM - 6:00 PM
Friday9:00 AM - 6:00 PM
Saturday9:00 AM - 6:00 PM
Sunday10:30 AM - 4:30 PM
Products & Services
1 list · 24 items
Explore offerings from hmv on SU 20/21 Princesshay Shopping Centre in Exeter, with popular core products available at this location.
Reviews
4.4
932 reviews
5 stars
546
4 stars
262
3 stars
90
2 stars
15
1 star
19
- SJSarah Jackson3 days ago2.0Did not have the vinyl of the album I was after, which was a surprise as it was a fairly new release from a popular artist. Store staff were trying to be helpful though
- LHlewis Hussein4 days ago1.0Just went into the store to have a look around and then went upstair to look at a new pair of earphones to be told i have to go back downstairs cause we went there for the event which there wasnt a sign or member of staff to tell us we couldnt go up there and this made me feel unwelcome in the store.
- JHJames Hussein4 days ago1.0Went in to get some headphones went upstairs to be told we had to leave because we weren't there for some music event and there was no clear instructions thats it was closed to the public, felt the customer service was shocking and didnt even buy the other item I was going to purchase. Because of the service I received!!! If it gave me then option i would have gave it have a star rating
- DHdennis hermansSep 2, 20265.0Zoveel verschillende dingen te bekijken en evt te kopen
- SLSteven LowAug 30, 20265.0Really great experience went in for some advice on a vinyl record player i think the man's name was Dan D he was really helpful spoke through all the different ones what the difference was between them
Frequently Asked Questions About hmv
How do I cancel my order?
Please return to the store the order was placed with your receipt for a member of staff to assist you further. Our Customer Service team can also check the status of your order - please get in touch through the help centre with your order number, the name used when placing the order and which store the order was placed in.
When will my order arrive in store?
The majority of orders placed in store generally arrive within approximately 7-10* working days, however, delays can sometimes unavoidably occur and it may take longer for an item to be replenished but we'll actively attempt to source your item for a period of 28 days.*Please note that certain items may take longer to source than the average 7-10 days and may take longer to arrive in store.
Do Gift Cards expire?
Gift Cards are valid for 24 months from the date of purchase. If the card is used during this period the expiry date is extended by a further 24 months from the date of the last use.
Use constitutes spending, adding value or simply making a balance enquiry in one of our hmv or FOPP stores, or over the phone using our automated service.
How do I buy/use a Gift Card?
You can purchase a Gift Card at your local hmv or FOPP store. Simply ask a member of staff at the till and they'll be able to add any amount of your choosing up to the value of £250. When spending a gift card, you can use it as part payment and any remaining balance will remain on the card for 24 consecutive months from the date last used. What's also great is you can use a Fopp gift card in all hmv stores and vice versa.
How do I check my Gift Card balance?
Any member of staff in-store will be able to check the balance of your hmv Gift Card. Alternatively, you can call your local store and select option 4 to check the balance over the phone. Details of your local store can be found here: hmv.com/store-finder. Additionally, you can call our customer service line and use our automated service to check and extend a currently active card - simply ring 03333 234 754 and follow the options.
What is your in store returns policy?
We will exchange or refund most items purchased in error, or unwanted gifts, provided that they are returned to any hmv or FOPP store unopened, unused, unworn, and in perfect condition within 21 days of purchase and accompanied by a valid receipt. Some exclusions apply including, but not limited to: store.hmv.com purchases [please visit our online returns articles for more] Gift Cards, Products containing downloadable content including but not limited to UltraViolet codes, Food and beverages, Digital and games credit and subscriptions, PC games. These products are excluded from our Returns Policy and can only be returned in accordance with your statutory rights
Do you offer student, NHS or UK Forces discount?
We do not currently offer any discounts of this nature.
What vouchers/gift cards do you accept?
We currently accept a number of third-party vouchers, including (but not limited to) vouchers issued by Love2shop and any card bearing the Flexecash logo. All vouchers/cards must be within their expiry dates.
What forms of ID do you accept?
We accept Photo Driving Licences and Passports and any cards featuring the PASS (Proof of Age Standards Scheme) hologram, eg. CitizenCard, Connexions Card, Portman Group Card, Validate UK and Young Scot, subject to our discretion.
Can I collect my order at another store?
Orders can not be transferred between stores and will need to be collected from the store it was originally placed.
Is my in store order ready to collect?
If you provided a mobile number when you placed your order, we'll keep you updated by text message at regular intervals should there be any delays and will send you a final text message as soon as your order has arrived at the store and is ready to collect. Alternatively, you can contact the store directly using the store finder - https://www.hmv.com/store-finder
How can I cancel my order at hmv Exeter?
Please return to the store where the order was placed with your receipt for assistance. Alternatively, contact Customer Service through the help centre with your order number, name, and store details.
When will my order arrive at hmv Exeter?
Most orders placed in store arrive within approximately 7-10 working days. Some items may take longer, but the store will attempt to source your item for up to 28 days.
Do hmv Gift Cards expire?
Gift Cards are valid for 24 months from the date of purchase. Using the card during this period extends the expiry by another 24 months from the last use.
Where can I purchase and use an hmv Gift Card?
You can buy Gift Cards at any local hmv or FOPP store. Gift Cards can be used at both hmv and Fopp stores and any remaining balance stays valid for 24 months from last use.
How can I check the balance of my hmv Gift Card?
Staff in-store can check your Gift Card balance, or you can call the local store or customer service line using automated service with your card details.
What is hmv Exeter's in-store returns policy?
Items can be exchanged or refunded if returned unopened, unused, and with a valid receipt within 21 days, except for some exclusions like Gift Cards, downloadable content, food, and digital subscriptions.
Does hmv Exeter offer student, NHS, or UK Forces discounts?
No, hmv Exeter does not currently offer discounts for students, NHS, or UK Forces members.
What payment options does hmv Exeter accept?
hmv Exeter accepts American Express, Android Pay, Apple Pay, Cash, Contactless Payments, Maestro, Mastercard, and Visa.
What are hmv Exeter's opening hours?
The store is open Monday to Saturday from 9:00 to 18:00 and Sunday from 10:30 to 16:30.
What nearby places can I visit when shopping at hmv Exeter?
Near hmv Exeter, you can visit Princesshay shopping centre, The Watch Lab for watches, or Hollister Co. for clothing. These are great places to explore before or after your visit to hmv.
How can nearby Princesshay Shopping Centre help me find hmv Exeter?
hmv Exeter is located within Princesshay Shopping Centre, making it easy to find as you explore this popular shopping destination in Exeter.
Are there other music and DVD stores near hmv Exeter?
Yes, nearby you can find other music and DVD stores such as The HMV Shop, providing you with additional options for entertainment shopping.
Brand Certified Facts from hmv
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