Business Details
41 Queen Street, Cardiff, CRF
CF10 2AS, United Kingdom
Certified by hmv • Aug 23, 2026
+44 8432 210147
Certified by hmv • Aug 23, 2026
https://hmv.com/store-finder/
Certified by hmv • Aug 23, 2026
About
Certified by hmv • Aug 23, 2026
Music StoreElectronics StoreBooksVideo Game Shophmv
hmv is a leading specialist retailer of music, film, games and technology products, with over 120 stores around the UK, offering a wide selection of new release and catalogue titles.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Certified by hmv • Aug 23, 2026
Hours
Certified by hmv • Aug 23, 2026
Monday9:00 AM - 6:30 PM
Tuesday9:00 AM - 6:30 PM
Wednesday9:00 AM - 6:30 PM
Thursday9:00 AM - 6:30 PM
Friday9:00 AM - 6:30 PM
Saturday9:00 AM - 6:00 PM
Sunday11:00 AM - 5:00 PM
8/31/20269:00 AM - 6:30 PM
Products & Services
1 list · 24 items
Explore offerings from hmv on 41 Queen Street in Cardiff, with popular core products available at this location.
Reviews
4.4
1,489 reviews
5 stars
830
4 stars
450
3 stars
140
2 stars
41
1 star
28
- SDSpencer Davies4 days ago5.0Great stuff! I bought three t-shirts and two Funko Pops. The nice lady at the till complimented my choices, but maybe that's just because I spent £70.
- SDSam Dean4 days ago5.0Great selection of everything
- JHJames Het6 days ago4.0This HMV store is amazing, lots of blue rays and dvds with a large selection of rock and pop CDs, however the metal selection is a mess; CDs disorganised or under the wrong name, hardly and infact, only 4 racks compared to the 10 that pop has, no stock of bands like death or obituary, however when they do have stock it is good, but that’s rarely. The prices are hugely inflated for the metal CDs they do have in stock and it’s disappointing as the pop CDs can go as low as £5, now there are the occasional cheap CDs but sometimes they are damages to them, I find that the selection is lacklustre, the albums are filler for most bands and it’s inflated prices are not up to standards The posters are also a issue, the most of them are anime or games, not many bands and let alone metal bands, when I went there were only 3 iron maiden posters and that was it for metal The shirts are also extortionate, it was £29.99 for a single ozzy Osbourne shirt, This store is good, but not for metal hence the 4 stars
- JLJess LazenbyAug 4, 20265.0They got loads of stuff I love. My favorite movies and characters. I got there everytime
- BMBill McarthurJul 15, 20264.0great selection of audio and video
Frequently Asked Questions About hmv
How do I cancel my order?
Please return to the store the order was placed with your receipt for a member of staff to assist you further. Our Customer Service team can also check the status of your order - please get in touch through the help centre with your order number, the name used when placing the order and which store the order was placed in.
When will my order arrive in store?
The majority of orders placed in store generally arrive within approximately 7-10* working days, however, delays can sometimes unavoidably occur and it may take longer for an item to be replenished but we'll actively attempt to source your item for a period of 28 days.*Please note that certain items may take longer to source than the average 7-10 days and may take longer to arrive in store.
Do Gift Cards expire?
Gift Cards are valid for 24 months from the date of purchase. If the card is used during this period the expiry date is extended by a further 24 months from the date of the last use.
Use constitutes spending, adding value or simply making a balance enquiry in one of our hmv or FOPP stores, or over the phone using our automated service.
How do I buy/use a Gift Card?
You can purchase a Gift Card at your local hmv or FOPP store. Simply ask a member of staff at the till and they'll be able to add any amount of your choosing up to the value of £250. When spending a gift card, you can use it as part payment and any remaining balance will remain on the card for 24 consecutive months from the date last used. What's also great is you can use a Fopp gift card in all hmv stores and vice versa.
How do I check my Gift Card balance?
Any member of staff in-store will be able to check the balance of your hmv Gift Card. Alternatively, you can call your local store and select option 4 to check the balance over the phone. Details of your local store can be found here: hmv.com/store-finder. Additionally, you can call our customer service line and use our automated service to check and extend a currently active card - simply ring 03333 234 754 and follow the options.
What is your in store returns policy?
We will exchange or refund most items purchased in error, or unwanted gifts, provided that they are returned to any hmv or FOPP store unopened, unused, unworn, and in perfect condition within 21 days of purchase and accompanied by a valid receipt. Some exclusions apply including, but not limited to: store.hmv.com purchases [please visit our online returns articles for more] Gift Cards, Products containing downloadable content including but not limited to UltraViolet codes, Food and beverages, Digital and games credit and subscriptions, PC games. These products are excluded from our Returns Policy and can only be returned in accordance with your statutory rights
Do you offer student, NHS or UK Forces discount?
We do not currently offer any discounts of this nature.
What vouchers/gift cards do you accept?
We currently accept a number of third-party vouchers, including (but not limited to) vouchers issued by Love2shop and any card bearing the Flexecash logo. All vouchers/cards must be within their expiry dates.
What forms of ID do you accept?
We accept Photo Driving Licences and Passports and any cards featuring the PASS (Proof of Age Standards Scheme) hologram, eg. CitizenCard, Connexions Card, Portman Group Card, Validate UK and Young Scot, subject to our discretion.
Can I collect my order at another store?
Orders can not be transferred between stores and will need to be collected from the store it was originally placed.
Is my in store order ready to collect?
If you provided a mobile number when you placed your order, we'll keep you updated by text message at regular intervals should there be any delays and will send you a final text message as soon as your order has arrived at the store and is ready to collect. Alternatively, you can contact the store directly using the store finder - https://www.hmv.com/store-finder
How can I cancel my order at hmv Cardiff?
To cancel your order, please return to the store where you placed it with your receipt for assistance. Alternatively, contact Customer Service through the help centre with your order number, name, and store details.
When will my order arrive in store at hmv Cardiff?
Most in-store orders arrive within approximately 7-10 working days, though some items may take longer, up to 28 days, to be sourced and arrive.
Do hmv Gift Cards expire?
Gift Cards are valid for 24 months from purchase. Using the card during this period extends the expiry by another 24 months from the last use date.
Where can I buy or use a Gift Card at hmv Cardiff?
You can purchase Gift Cards at hmv or FOPP stores. Gift Cards can be used as part payment, and balances remain valid for 24 months since last use. hmv and Fopp Gift Cards are interchangeable at both stores.
What are the opening hours of hmv Cardiff?
hmv Cardiff is open Monday to Friday 09:00-18:30, Saturday 09:00-18:00, and Sunday 11:00-17:00.
What payment options does hmv Cardiff accept?
hmv Cardiff accepts AMERICANEXPRESS, ANDROIDPAY, APPLEPAY, CASH, CONTACTLESS PAYMENT, MAESTRO, MASTERCARD, and VISA.
Does hmv Cardiff offer in-store pickup and delivery?
Yes, hmv Cardiff offers in-store pickup, delivery, and no-contact delivery services.
Which nearby banks can I visit when shopping at hmv Cardiff?
Nearby banks include Nationwide Building Society, HSBC Bank, HSBC UK, HSBC Cardiff Queen Street, and Metrobank, helpful if you need ATM access or banking services.
What nearby shopping centers can I explore around hmv Cardiff?
You can visit St David's Shopping Centre and Queens Arcade, both close by and ideal for exploring a variety of shops before or after visiting hmv.
Are there any nearby dining options near hmv Cardiff?
Yes, you can enjoy a meal at Marco Pierre White Steakhouse Bar & Grill Cardiff, located nearby, perfect for dining before or after your visit to hmv.
Brand Certified Facts from hmv
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Certified August 23, 2026Yext Knowledge Graph
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