Business Details
Unit 12, The Lanes, Carlisle, CMA
CA3 8NT, United Kingdom
Certified by hmv • Aug 30, 2026
+44 8432 210148
Certified by hmv • Aug 30, 2026
https://hmv.com/store-finder/
Certified by hmv • Aug 30, 2026
About
Certified by hmv • Aug 30, 2026
Music StoreElectronics StoreBooksVideo Game Shophmv
hmv is a leading specialist retailer of music, film, games and technology products, with over 120 stores around the UK, offering a wide selection of new release and catalogue titles.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Certified by hmv • Aug 30, 2026
Hours
Certified by hmv • Aug 30, 2026
Monday9:00 AM - 5:30 PM
Tuesday9:00 AM - 5:30 PM
Wednesday9:00 AM - 5:30 PM
Thursday9:00 AM - 5:30 PM
Friday9:00 AM - 5:30 PM
Saturday9:00 AM - 5:30 PM
Sunday10:30 AM - 4:30 PM
8/31/20269:00 AM - 5:30 PM
Products & Services
1 list · 24 items
Explore offerings from hmv on Unit 12, The Lanes in Carlisle, with popular core products available at this location.
Reviews
4.3
444 reviews
5 stars
246
4 stars
130
3 stars
44
2 stars
13
1 star
11
- ASAdz SAug 18, 20263.0Not as much character as the Pink Panther which many moons ago resided in the old 'Lanes'. Still, a pretty good selection of vinyl!
- MKMat KuhnAug 11, 20264.0Ich kenne mehrere Stores dieser Marke. Ich mag das Konzept
- MDMichael DoddenAug 11, 20264.0Small but packed with lots of things. Vinyl selection was much smaller than my own HMV in Norwich but I found some good finds in the sale.
- SLSunday LockeAug 9, 20261.0One word: Gormless. The two staff working the counter seemed disengaged to say the least. I went to pay for £40 worth of music, handed the records to the cashier and… they resumed their banal chatter with each other while I stood there. In what scenario is that appropriate customer service? HMV Carlisle clearly isn’t what it once was. You used to encounter down to earth staff who knew a thing or two about music and could hold a conversation. The stock is also utterly unorganised, a rather pathetic attempt at alphabetical ordering with seemingly no regard for genre or release date. Unfortunately, the combination of poor customer service and chaotic organisation means I won’t be spending another shilling here. Gormless and miserable. Stay clear.
- LTLaura ThomsonAug 8, 20265.0You enjoy music and entertainment? This is the place to be
Frequently Asked Questions About hmv
How do I cancel my order?
Please return to the store the order was placed with your receipt for a member of staff to assist you further. Our Customer Service team can also check the status of your order - please get in touch through the help centre with your order number, the name used when placing the order and which store the order was placed in.
When will my order arrive in store?
The majority of orders placed in store generally arrive within approximately 7-10* working days, however, delays can sometimes unavoidably occur and it may take longer for an item to be replenished but we'll actively attempt to source your item for a period of 28 days.*Please note that certain items may take longer to source than the average 7-10 days and may take longer to arrive in store.
Do Gift Cards expire?
Gift Cards are valid for 24 months from the date of purchase. If the card is used during this period the expiry date is extended by a further 24 months from the date of the last use.
Use constitutes spending, adding value or simply making a balance enquiry in one of our hmv or FOPP stores, or over the phone using our automated service.
How do I buy/use a Gift Card?
You can purchase a Gift Card at your local hmv or FOPP store. Simply ask a member of staff at the till and they'll be able to add any amount of your choosing up to the value of £250. When spending a gift card, you can use it as part payment and any remaining balance will remain on the card for 24 consecutive months from the date last used. What's also great is you can use a Fopp gift card in all hmv stores and vice versa.
How do I check my Gift Card balance?
Any member of staff in-store will be able to check the balance of your hmv Gift Card. Alternatively, you can call your local store and select option 4 to check the balance over the phone. Details of your local store can be found here: hmv.com/store-finder. Additionally, you can call our customer service line and use our automated service to check and extend a currently active card - simply ring 03333 234 754 and follow the options.
What is your in store returns policy?
We will exchange or refund most items purchased in error, or unwanted gifts, provided that they are returned to any hmv or FOPP store unopened, unused, unworn, and in perfect condition within 21 days of purchase and accompanied by a valid receipt. Some exclusions apply including, but not limited to: store.hmv.com purchases [please visit our online returns articles for more] Gift Cards, Products containing downloadable content including but not limited to UltraViolet codes, Food and beverages, Digital and games credit and subscriptions, PC games. These products are excluded from our Returns Policy and can only be returned in accordance with your statutory rights
Do you offer student, NHS or UK Forces discount?
We do not currently offer any discounts of this nature.
What vouchers/gift cards do you accept?
We currently accept a number of third-party vouchers, including (but not limited to) vouchers issued by Love2shop and any card bearing the Flexecash logo. All vouchers/cards must be within their expiry dates.
What forms of ID do you accept?
We accept Photo Driving Licences and Passports and any cards featuring the PASS (Proof of Age Standards Scheme) hologram, eg. CitizenCard, Connexions Card, Portman Group Card, Validate UK and Young Scot, subject to our discretion.
Can I collect my order at another store?
Orders can not be transferred between stores and will need to be collected from the store it was originally placed.
Is my in store order ready to collect?
If you provided a mobile number when you placed your order, we'll keep you updated by text message at regular intervals should there be any delays and will send you a final text message as soon as your order has arrived at the store and is ready to collect. Alternatively, you can contact the store directly using the store finder - https://www.hmv.com/store-finder
How can I cancel my order placed at hmv?
Please return to the store where the order was placed with your receipt for assistance, or contact Customer Service through the help centre with your order details.
When will my order arrive at the hmv store?
Orders typically arrive within 7-10 working days, but delays can occur. We attempt to source items for up to 28 days.
Do hmv Gift Cards expire?
Gift Cards are valid for 24 months from purchase, with the expiry extended by 24 months from the last use when used during this period.
How do I use or buy a Gift Card at hmv?
Purchase Gift Cards in any hmv or FOPP store, up to £250. They can be used as part payment, and the balance stays valid for 24 months from last use. hmv and FOPP cards are interchangeable.
What is hmv's in-store returns policy?
Exchanges or refunds are accepted within 21 days of purchase on unopened, unused items with a valid receipt, excluding some products like Gift Cards and digital content.
What payment methods does hmv accept?
hmv accepts American Express, Android Pay, Apple Pay, Cash, Maestro, MasterCard, and Visa.
What are the hmv store hours in Carlisle?
The store is open Monday to Saturday from 9:00 to 17:30, and Sunday from 10:30 to 16:30.
How can I check my hmv Gift Card balance?
Ask any store staff, call your local store selecting option 4, or use the automated service at 03333 234 754 to check your balance.
Can I collect my hmv order at a different store?
No, orders must be collected from the store where they were originally placed.
What popular nearby stores can I visit around hmv in Carlisle?
You can visit nearby stores such as Jack & Jones for men's clothing, H&M for fashion retail, and JD Sports for sports wear, all conveniently close to hmv.
Are there any nearby places to eat near hmv Carlisle?
Yes, you can enjoy a meal at Mammas Fish Restaurant, known for its seafood, or relax at The Howard Arms pub, both close to hmv.
Can I find beauty and grooming services near hmv Carlisle?
Nearby salons such as Supercuts, Infinity Hair, Star Brows and Beauty Salon, and Benefit Cosmetics Brow Bar offer various beauty and hair services close to hmv.
Brand Certified Facts from hmv
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Certified August 30, 2026Yext Knowledge Graph
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