Business Details
Units 25-27 Newgate Row, Chester, CHW
CH1 1ER, United Kingdom
Certified by hmv • Jun 21, 2026
+44 8432 210152
Certified by hmv • Jun 21, 2026
https://www.hmv.com/store-finder/hmv-chester
Certified by hmv • Jun 21, 2026
About
Certified by hmv • Jun 21, 2026
Music StoreElectronics StoreBooksVideo Game Shophmv
hmv is a leading specialist retailer of music, film, games and technology products, with over 120 stores around the UK, offering a wide selection of new release and catalogue titles.
Details
- DeliveryAvailable
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Certified by hmv • Jun 21, 2026
Hours
Certified by hmv • Jun 21, 2026
Monday9:00 AM - 5:30 PM
Tuesday9:00 AM - 5:30 PM
Wednesday9:00 AM - 5:30 PM
Thursday9:00 AM - 5:30 PM
Friday9:00 AM - 5:30 PM
Saturday9:00 AM - 5:30 PM
Sunday11:00 AM - 5:00 PM
Products & Services
1 list · 24 items
Explore offerings from hmv on Units 25-27 Newgate Row in Chester, with popular core products available at this location.
Reviews
4.4
638 reviews
5 stars
367
4 stars
176
3 stars
67
2 stars
10
1 star
18
- NFNigel FavagerJun 2, 20265.0I always go to h.m.v in Chester whenever i visit the city.They have excellent customer service,friendly and knowledgeable staff-who are always helpful.
- KGkevin griffithsMay 19, 20261.0I regularly go to this store however due to the staff attitude I'll go elsewhere in the future. One female staff member is very polite and helpful however the bald male staff member has a major attitude problem. Every time you buy something from this store if he is on the checkout he demands that you provide an e mail address. If you decline he becomes arrogant and argumentative. He demands that you provide an email. H.M.V. should realise that their goods can be easily purchased from other retailers on line and that entertainment these days is a luxury purchase. The last thing you want is a arrogant, narky, argumentative shop assistant demanding personal details off you . In my opinion H.M.V should not employ people like this as it puts off customers and will loose them future sales. Very poor H.M.V., please remind your staff that being polite costs nothing and stop the annoying practice of demanding email addresses.
- SWSam WhelanMar 19, 20265.0Great store for new release DVDs and anime
- SJSamuel JAug 22, 20155.0Good selection of films, music and miscellaneous items for such a small shop. Helpful and friendly staff and will order in anything they don't have in.
Frequently Asked Questions About hmv
How do I cancel my order?
Please return to the store the order was placed with your receipt for a member of staff to assist you further. Our Customer Service team can also check the status of your order - please get in touch through the help centre with your order number, the name used when placing the order and which store the order was placed in.
When will my order arrive in store?
The majority of orders placed in store generally arrive within approximately 7-10* working days, however, delays can sometimes unavoidably occur and it may take longer for an item to be replenished but we'll actively attempt to source your item for a period of 28 days.*Please note that certain items may take longer to source than the average 7-10 days and may take longer to arrive in store.
Do Gift Cards expire?
Gift Cards are valid for 24 months from the date of purchase. If the card is used during this period the expiry date is extended by a further 24 months from the date of the last use.
Use constitutes spending, adding value or simply making a balance enquiry in one of our hmv or FOPP stores, or over the phone using our automated service.
How do I buy/use a Gift Card?
You can purchase a Gift Card at your local hmv or FOPP store. Simply ask a member of staff at the till and they'll be able to add any amount of your choosing up to the value of £250. When spending a gift card, you can use it as part payment and any remaining balance will remain on the card for 24 consecutive months from the date last used. What's also great is you can use a Fopp gift card in all hmv stores and vice versa.
How do I check my Gift Card balance?
Any member of staff in-store will be able to check the balance of your hmv Gift Card. Alternatively, you can call your local store and select option 4 to check the balance over the phone. Details of your local store can be found here: hmv.com/store-finder. Additionally, you can call our customer service line and use our automated service to check and extend a currently active card - simply ring 03333 234 754 and follow the options.
What is your in store returns policy?
We will exchange or refund most items purchased in error, or unwanted gifts, provided that they are returned to any hmv or FOPP store unopened, unused, unworn, and in perfect condition within 21 days of purchase and accompanied by a valid receipt. Some exclusions apply including, but not limited to: store.hmv.com purchases [please visit our online returns articles for more] Gift Cards, Products containing downloadable content including but not limited to UltraViolet codes, Food and beverages, Digital and games credit and subscriptions, PC games. These products are excluded from our Returns Policy and can only be returned in accordance with your statutory rights
Do you offer student, NHS or UK Forces discount?
We do not currently offer any discounts of this nature.
What vouchers/gift cards do you accept?
We currently accept a number of third-party vouchers, including (but not limited to) vouchers issued by Love2shop and any card bearing the Flexecash logo. All vouchers/cards must be within their expiry dates.
What forms of ID do you accept?
We accept Photo Driving Licences and Passports and any cards featuring the PASS (Proof of Age Standards Scheme) hologram, eg. CitizenCard, Connexions Card, Portman Group Card, Validate UK and Young Scot, subject to our discretion.
Can I collect my order at another store?
Orders can not be transferred between stores and will need to be collected from the store it was originally placed.
Is my in store order ready to collect?
If you provided a mobile number when you placed your order, we'll keep you updated by text message at regular intervals should there be any delays and will send you a final text message as soon as your order has arrived at the store and is ready to collect. Alternatively, you can contact the store directly using the store finder - https://www.hmv.com/store-finder
Brand Certified Facts from hmv
This information is certified by hmv and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified June 21, 2026Yext Knowledge Graph
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