FOPP

Gift Cards are valid for 24 months from the date of purchase. If the card is used during this period the expiry date is extended by a further 24 months from the date of the last use. Use constitutes spending, adding value or simply making a balance enquiry in one of our hmv or FOPP stores, or over the phone using our automated service.

You can purchase a Gift Card at your local hmv or FOPP store. Simply ask a member of staff at the till and they'll be able to add any amount of your choosing up to the value of £250.When spending a gift card, you can use it as part payment and any remaining balance will remain on the card for 24 consecutive months from the date last used.What's also great is you can use a Fopp gift card in all hmv stores and vice versa.

Any member of staff in-store will be able to check the balance of your hmv Gift Card. Alternatively, you can call your local store and select option 4 to check the balance over the phone. Details of your local store can be found here: hmv.com/store-finder. Additionally, you can call our customer service line and use our automated service to check and extend a currently active card - simply ring 03333 234 754 and follow the options.

We will exchange or refund most items purchased in error, or unwanted gifts, provided that they are returned to any hmv or FOPP store unopened, unused, unworn, and in perfect condition within 21 days of purchase and accompanied by a valid receipt. Some exclusions apply including, but not limited to: store.hmv.com purchases [please visit our online returns articles for more]Gift CardsProducts containing downloadable content including but not limited to UltraViolet codesFood and beveragesDigital and games credit and subscriptionsPC games These products are excluded from our Returns Policy and can only be returned in accordance with your statutory rights

Please contact us via the help centre and provide as much of the below information as possible and we'll do our best to locate the transaction on our system and issue you with a duplicate receipt: The purchase date The method of payment Which one of our stores the item was purchased from The total amount for the transaction Details of all items purchased at the time

We do not currently offer any discounts of this nature.

We currently accept a number of third-party vouchers, including (but not limited to) vouchers issued by Love2shop and any card bearing the Flexecash logo. All vouchers/cards must be within their expiry dates.

We accept Photo Driving Licences and Passports and any cards featuring the PASS (Proof of Age Standards Scheme) hologram, eg. CitizenCard, Connexions Card, Portman Group Card, Validate UK and Young Scot, subject to our discretion.

Orders can not be transferred between stores and will need to be collected from the store it was originally placed.

If you provided a mobile number when you placed your order, we'll keep you updated by text message at regular intervals should there be any delays and will send you a final text message as soon as your order has arrived at the store and is ready to collect. Alternatively, you can contact the store directly using the store finder - https://www.hmv.com/store-finder

To cancel your order, please return to the store where you placed it along with your receipt for assistance. Alternatively, contact Customer Service through the help centre with your order number, name, and store details.

Most orders placed in store arrive within 7-10 working days, but some items may take longer to source, up to 28 days.

Gift Cards are valid for 24 months from purchase or last use, including balance checks or adding value at any hmv or FOPP store, or via phone service.

You can purchase Gift Cards at any local hmv or FOPP store up to £250. They can be used as part payment in both FOPP and all hmv stores, with remaining balances valid for 24 months from last use.

Staff in any store can check your Gift Card balance, or you can call your local store or the customer service line at 03333 234 754 to use the automated service.

You can exchange or refund items returned unopened, unused, and in perfect condition within 21 days with a valid receipt, except for certain exclusions like downloadable content and Gift Cards.

FOPP accepts American Express, Android Pay, Apple Pay, Cash, Contactless Payment, Maestro, Mastercard, and Visa.

Monday to Saturday: 09:30 to 18:00; Sunday: 10:30 to 17:00.

No, orders must be collected from the store where they were originally placed.

After shopping at FOPP, you can visit nearby places like Patisserie Valerie for a café experience, Tabanco for a Spanish restaurant and bar, or Sidney Sussex College for a cultural visit.

Nearby Sainsbury's supermarket and Argos on Sidney Street provide convenient options for groceries and general shopping, making it easy to combine visits when in the area.

You can explore nearby fashion stores like Cavani Cambridge, Mayhem Dynasty Ltd., and gift shops such as Neon Sheep Cambridge for additional retail options.