Several customers noted issues with cleanliness, including dirty bathrooms and sticky floors.
Seating Comfort
Many patrons praised the comfortable and reclining seats, although some mentioned that certain seats were aging or in poor condition.
Customer Service
Numerous reviews highlighted poor customer service, with staff being described as rude or dismissive, particularly at the concession stand.
Pricing
Customers frequently commented on high ticket and concession prices, with some expressing disappointment over the value for money.
Overall Experience
While many enjoyed the movie experience and amenities, several reported significant issues that detracted from their visits, including pest sightings and management's lack of concern.
DB
Dan B
Nov 13, 2025
5.0
Heated recliners and tray and drink tables. Place is awesome.
MP
M.S. Plateroti
Nov 2, 2025
4.0
I only wish that there were lights on the floor to see where you are going and your seat number, otherwise great set up and seats.
BB
Betsy Burke
Oct 31, 2025
5.0
Always have a good time going to this theater. Love reclining and warmers on the seats. Love that I could get wings, burgers or popcorn and candy. Haven't been but nice to see you can relax at the bar before your show starts
JX
J x
Oct 28, 2025
1.0
I saw mice when I went to see Sinners months ago, I told an employee and went to customer service and got nothing back. I decided to give them a second chance and see if they fixed the problem. I recently saw Twice: One in a million and saw yet another mouse!
IA
Ind A
Oct 26, 2025
1.0
Took my kids here last night to watch a movie. And as we were watching the movie we saw mice running around right in front of us. I immediately left to go complain to a manager. When speaking to him he didn’t seem concerned, didn’t ask us what theater we were in our what seats we were sitting in. Just gave me a refund and dismissed my complaint. By the way he dismissed my complaint makes me believe that this is an on going problem and I’m not the first one to complain about it. Extremely disgusting. Will be calling the heath department.
Frequently Asked Questions About Cinemark Buckland Hills 18 XD and IMAX
Does this Cinemark theater have reclining seats?
Yes. Come and enjoy the movie in a powered recliner chair. The best seat in the house is every seat in movie theatres with recliners.
Does this movie theater allow food?
Yes, this Cinemark location has in theater dine-in with an extended food menu. You can enjoy a full meal with drinks while you watch movie.
Does this theater have D-BOX?
Yes. This theater has D-BOX seats. D-BOX seats synchronize synchronized movements and vibrations perfectly with action on-screen.
Does the Cinemark Buckland Hills 18 XD and IMAX have reclining seats?
Yes. This Cinemark theater offers powered recliner chairs, ensuring the best seat in the house is every seat in the theater.
Can I bring my own food into the theater?
Yes, this location has in-theater dine-in with an extended food menu including Pizza Hut pizza, allowing you to enjoy a full meal with drinks during the movie.
Does this theater feature D-BOX seating?
Yes. The theater has D-BOX seats that synchronize movements and vibrations with the on-screen action for an immersive experience.
What types of payment are accepted at this Cinemark location?
Payments accepted include American Express, Apple Pay, Android Pay, cash, Discover, Mastercard, Visa, contactless payment, and debit/credit cards.
Is the theater accessible for individuals with disabilities?
Yes, it has wheelchair-accessible entrances, parking, seating, restrooms, and offers assisted listening devices and hearing loops for accessibility.
Does the theater provide online ticket purchasing or reservation options?
Yes, you can buy tickets online via the Cinemark website or the Cinemark Theatres app.
Are there dining options available at or near the Cinemark Buckland Hills 18 XD and IMAX?
Yes, the theater offers an in-theater dining experience with Studio Eats Kitchen & Bar, as well as nearby options like Pizza Hut Express, Joey Garlic's, Carrabba's Italian Grill, and Buffalo Wild Wings.
What nearby attractions can I visit before or after a movie at Cinemark Buckland Hills?
Nearby attractions include the IMAX Cinemas, Rave Motion Pictures Buckland Hills, and entertainment venues like Cinemark Theatres and Buckland Hills 18 and IMAX, perfect for exploring more films or performances.
How can nearby transit or accommodation options help visitors to the Cinemark Buckland Hills 18 XD and IMAX?
Visitors can stay nearby at hotels such as Fairfield Inn & Suites by Marriott Hartford Manchester or Fairfield Inn & Suites Hartford Manchester, making it easy to attend showings without long travel. The proximity to convenience stores and gas stations like XtraMart and Shell also supports easy access.
Are there quick snacks or dessert locations near Cinemark Buckland Hills?
Yes, nearby you can find places like Ben & Jerry's for ice cream and Randy’s Wooster St Pizza for quick pizza options, perfect for grabbing a treat before or after your movie.