While many customers appreciated the cleanliness of the theater, several reviews highlighted issues with unsanitary conditions, particularly in the bathrooms and the presence of mice.
Comfort
Customers frequently praised the comfort of the heated and reclining seats, noting that they enhance the movie-watching experience.
Service Quality
Feedback on service was mixed, with some customers reporting friendly and efficient staff, while others experienced rude or dismissive behavior, particularly at the concession stand.
Pricing
Many reviews mentioned that ticket and concession prices are considered high, which affected overall satisfaction.
Movie Experience
Overall, customers enjoyed the movie experience, citing good sound and picture quality, although some expressed frustration with long preview times.
CS
Chloe Smith
Dec 31, 2025
4.0
I feel that the snack options to add onto your popcorn combo could be more varied, but otherwise it’s a super nice theater! Heated and reclining seats and a nice little butter pump so you can add extra to your popcorn. They have an arcade and the bathrooms are almost always clean and pleasant
FB
Faron Boreham
Dec 28, 2025
5.0
Goto theater!! Has all types of seats and IMAX! Always great service and matinees are an excellent value! Plenty of parking!
MM
Mitchel Manning
Dec 24, 2025
4.0
The actual theater itself is 5 star. The basic recliner seats are incredibly comfortable with lots of room. I could easily sleep in those.
My only ding is the preview length. At the movie start time the previews continued for 25 minutes! I'm trying to bring younger kids to zootopia and there attention span is already short. Throw in 25 minutes of previews and I might as well wait for streaming.
CS
Conrad Sienkiewicz
Dec 17, 2025
5.0
Great theatre! Caught the Cure! The Dad sitting next to me was more annoying than I am - throughout this almost three-hour movie, he kept playing the air guitar and drums, and at the end of every blessed song, he turned to his daughter and said, "THAT was a great song!" The woman sitting on the other side of me saw the Cure live 13 times.
MM
Michelle Mulready
Dec 14, 2025
5.0
I haven't been in a movie theater in over 5 years. This place blew my mind!! Ordering tickets online, food and drinks online, nice sized game room, and a small sit down restaurant type area. The theaters were nice and clean, some of the seats I saw are in need of refreshing or replacing and the bathrooms could use a lil freshening up, but the ladies room was clean - just looked worn and old.
Frequently Asked Questions About Cinemark Buckland Hills 18 XD and IMAX
Does this Cinemark theater have reclining seats?
Yes. Come and enjoy the movie in a powered recliner chair. The best seat in the house is every seat in movie theatres with recliners.
Does this movie theater allow food?
Yes, this Cinemark location has in theater dine-in with an extended food menu. You can enjoy a full meal with drinks while you watch movie.
Does this theater have D-BOX?
Yes. This theater has D-BOX seats. D-BOX seats synchronize synchronized movements and vibrations perfectly with action on-screen.
Does the Cinemark Buckland Hills 18 XD and IMAX have reclining seats?
Yes. This Cinemark theater offers powered recliner chairs, ensuring the best seat in the house is every seat in the theater.
Can I bring my own food into the theater?
Yes, this location has in-theater dine-in with an extended food menu including Pizza Hut pizza, allowing you to enjoy a full meal with drinks during the movie.
Does this theater feature D-BOX seating?
Yes. The theater has D-BOX seats that synchronize movements and vibrations with the on-screen action for an immersive experience.
What types of payment are accepted at this Cinemark location?
Payments accepted include American Express, Apple Pay, Android Pay, cash, Discover, Mastercard, Visa, contactless payment, and debit/credit cards.
Is the theater accessible for individuals with disabilities?
Yes, it has wheelchair-accessible entrances, parking, seating, restrooms, and offers assisted listening devices and hearing loops for accessibility.
Does the theater provide online ticket purchasing or reservation options?
Yes, you can buy tickets online via the Cinemark website or the Cinemark Theatres app.
Are there dining options available at or near the Cinemark Buckland Hills 18 XD and IMAX?
Yes, the theater offers an in-theater dining experience with Studio Eats Kitchen & Bar, as well as nearby options like Pizza Hut Express, Joey Garlic's, Carrabba's Italian Grill, and Buffalo Wild Wings.
What nearby attractions can I visit before or after a movie at Cinemark Buckland Hills?
Nearby attractions include the IMAX Cinemas, Rave Motion Pictures Buckland Hills, and entertainment venues like Cinemark Theatres and Buckland Hills 18 and IMAX, perfect for exploring more films or performances.
How can nearby transit or accommodation options help visitors to the Cinemark Buckland Hills 18 XD and IMAX?
Visitors can stay nearby at hotels such as Fairfield Inn & Suites by Marriott Hartford Manchester or Fairfield Inn & Suites Hartford Manchester, making it easy to attend showings without long travel. The proximity to convenience stores and gas stations like XtraMart and Shell also supports easy access.
Are there quick snacks or dessert locations near Cinemark Buckland Hills?
Yes, nearby you can find places like Ben & Jerry's for ice cream and Randy’s Wooster St Pizza for quick pizza options, perfect for grabbing a treat before or after your movie.