Business Details
About
Escape Game
Red Door San Mateo is conveniently located in the Hillsdale Mall near Cinepolis Luxury Cinemas. With 5 full games and 1 mini-game escape room, each episode is tied to the next and paints a larger story of good vs evil. From a fairytale to breaking out of prison, your next adventure is just down the street! Come on by and visit us with your friends and family!
Location
Hours
Reviews
4.9
2,645 reviews
5 stars
2,554
4 stars
53
3 stars11
2 stars13
1 star14
What are people saying?
AI-generated from recent customer reviews
Staff Performance
Customers consistently praised the game masters for their friendliness, helpfulness, and ability to enhance the overall experience.
Room Quality
The escape rooms were noted for their creative puzzles and immersive themes, providing a fun and challenging experience.
Customer Experience
Many reviews highlighted the enjoyable atmosphere and the positive energy of the staff, contributing to a memorable outing.
Technical Issues
Some customers reported technical malfunctions during their games, which affected their experience, though staff were generally responsive.
Return Visits
A significant number of customers expressed a strong desire to return, indicating high satisfaction with their experiences.
- TSTyson-Jay Saena5 days ago5.0Jasmine was great! Had a ton of fun and definitely looking forward to next time!
- SYShuozhi YangNov 16, 20255.0First time player but really enjoyed the experience! Our host Jasmine was very friendly and helpful! We definitely would love to come back!
- MGMolly GloverNov 15, 20255.0had a super fun time doing confinement- highly recommend. was tough! barely escaped with 5 ppl. thanks to stevie for being a great host.
- AMAmy MiaoNov 14, 20253.0I went here with two friends and we did the and the Confinement room. I won’t delve too deep into the puzzles but the main issue was that there was a drawer in one of the later rooms that had the knob broken before we entered. One of my friends found the knob but we didn’t try to force or pry the drawer open since the instructions were you don’t need to force anything. It turned out that within that drawer there were vital clues, without which we couldn’t figure out the next puzzle. So we spent the rest of the time stuck in that room. When the game master came in and revealed that we got the combination wrong because of the missing items from the drawer, he didn’t seem apologetic at all about the malfunction. We weren’t very close to finishing the room, but it would have been a lot more fun to try to figure out more puzzles rather than being stuck for 20 min.
- ARAngel RiveraNov 13, 20255.0Shoutout to Jasmine and Lauren for making the game super fun and awesome! No, we did not escape sadly haha but we had an awesome time! Will be back 🤩🤩
Frequently Asked Questions About Red Door Escape Room
Where is Red Door Escape Room located in San Mateo?
Red Door Escape Room is located at 90 Hillsdale Mall, San Mateo, CA 94403, US.
What are the operating hours for Red Door Escape Room in San Mateo?
Red Door Escape Room is open every day from 10:00 AM to 10:40 PM.
How can I contact Red Door Escape Room for inquiries or reservations?
You can contact Red Door Escape Room by phone at +1 650-458-3025 or email at sanmateo@reddoorescape.com.
Are there options for group events at Red Door Escape Room?
Yes, Red Door Escape Room offers birthday parties and group escape room experiences.
How many escape rooms does Red Door Escape Room offer and what themes do they feature?
They offer 5 full games and 1 mini-game escape room, each episode connected as part of a larger story ranging from fairytale adventures to prison breaks.
What payment methods are accepted at Red Door Escape Room?
They accept American Express, Cash, Discover, MasterCard, and Visa.
Where can I book reservations for Red Door Escape Room online?
Reservations can be made online at http://reddoorescape.com/escape-rooms/san-mateo/book.
What nearby coffee shops can I visit before or after my escape room experience?
Philz Coffee, located near Red Door Escape Room, is a great spot for coffee and relaxing before or after your game.
Are there restaurants close to Red Door Escape Room for dining options?
Yes, nearby dining options include Kuro-Obi by Ippudo (Japanese cuisine), Palette Tea Garden & Dim Sum (Chinese dim sum), and Shake Shack (burgers).
Which entertainment venue is adjacent to Red Door Escape Room in Hillsdale Mall?
Cinépolis Luxury Cinemas is located near Red Door Escape Room, perfect for a movie before or after your escape game experience.