We visited Disneyland on my birthday, and it was my boyfriend’s first time, so I really wanted the day to feel magical. The park wasn’t busy at all (most waits were only 15–30 minutes), which is why it was surprising and honestly disappointing that several cast members still came off annoyed, impatient, or uninterested in helping.
On Tiana’s Bayou Adventure, we asked about seating because my boyfriend has a knee issue and needed more leg room. The cast member gave an irritated look and insisted we sit in seats 3 and 4, even though no one was behind us. When we stepped in, we explained again that he needed a moment, but the male cast member kept repeating “Have a seat, have a seat,” over and over, even after hearing about his knee. It felt rude, rushed, and unnecessary considering the ride wasn’t backed up and there were no other guests around.
On another ride, two women in front of us struggled to get out of the vehicle, and the cast member stood directly in front of them without offering any verbal guidance or reassurance. I'm not sure if they’re not allowed to physically assist guests, but empathy and basic communication would have helped.
The Disneyland Railroad was another shock. We rode it around 8:30 PM, and the train had NO LIGHTS! The areas we passed through were pitch black, and the narration described what we were “seeing,” but we literally couldn’t see anything. It felt unsafe and poorly planned to have so many people sitting in a pitch black moving train cart.
The Galactic quick-service area was extremely disorganized — no signage, ordering and pickup at the same windows, no speaker system to call names, and guests crowding the counter because no one knew where to stand. One cast member even had an empty window and didn’t call over the next guest, even when the other lines were extremely long.
I love Disney, but this visit didn't live up to the standards it's known for.
DJ
Derien Jackson
Nov 10, 2025
Extremely Disappointing First Visit — Would Not Recommend
This was my first time at Disneyland, and my family planned to spend the day at California Adventure Park using Lightning Lane passes to make the most of our trip. Unfortunately, the experience was full of frustration from start to finish.
Parking: The only parking lot shown on Google Maps was the Toy Story Parking Lot — which turned out to be closed when we arrived. There were no signs or staff directing us to an alternate lot, so we ended up paying $40 to park in a nearby hotel lot. Not a great start.
Rides and Lightning Lane: We arrived at 9 AM (just an hour after park opening), only to find that the first two rides we wanted to go on were closed. When we finally found an open one, we got in the Lightning Lane — only to be told we needed a reservation through the Disneyland app. That was another letdown, but we decided to stay positive and scheduled our first Lightning Lane ride.
Then we discovered you can only book one Lightning Lane ride every two hours, which meant a lot of waiting around despite paying extra for this service. And after 5 PM, most of the popular rides stopped allowing Lightning Lane reservations altogether. It honestly felt like a money grab — paying for something that you can barely use.
Food and Payment: To top it off, I went to buy a drink for $17.29 (already expensive), and when I tried to pay with a $20 bill, the cashier asked if I had exact change. When I said no, they told me they don’t accept cash unless you have exact change. For a multi-billion dollar company, that’s just absurd.
Overall, this trip was a huge disappointment. Between the poor communication, broken rides, misleading Lightning Lane system, and overpriced everything, the “Disney magic” wore off quickly. My family will not be returning — we’ll be taking our business to Universal Studios instead
DL
Donna Lambrecht
Nov 9, 2025
Disneyland was the most frustrating place on earth on Monday, Nov 3rd. Even though we had reservations (I won't go into the traffic crawl into parking) we had to retrieve our tickets at a booth. Even though there seemed to be many ticket structures there was only 1 open that day. MANY people were in line and I thought there might be an express window for reserved tickets but no such luck. We got in line at 10 and did get through the turnstyle until 1! Computers down, not enough employees, no apologies,etc. But we had 5 adult and 3 children reserved so we persevered. Went on the river boat cruise because we could walk right on. Stood in line for the Jungle Cruise for 30 minutes. Go to Toad's ride and wait in line for 30 minutes and suddenly the line stops. Word has it that the ride has stopped. Leave to find something that is shorter than 45 minute wait. By this time it is 3:30 and the 3, 5 and 7 year old grandchildren are patient but hungry. Walk through Star Wars, they thought the gift shop was a ride. Back to Toon Town but still 45 minute waits everywhere and now it is getting dark. We leave at 5 and had 2 rides in 8 hours. Wasn't my best $800 spent. Disneyland--the most frustrating place on eaarth
Been coming here since I was about two (now 15) because my parents are Disney adults. I came here on October 19 and 20 because I was dancing in the parade. My mom bought lightning lane and we barely needed it. Literally only used it for Soarin’, Tiana’s, Haunted Mansion (x2), Indiana Jones, Incredicoaster (x2), and Mickey and Minnie’s. On our first day we did almost every ride worth hitting up (to us) AND did Tiki Room with several breaks. Second day we went a bit slower but still got a lot done. I will say that the security people at the entrance were suspicious of my pompoms but were fine with light sabers which are definitely more dangerous but okay. We did get one in training who was very judgmental about why we had green pompoms but eventually let us in. The parks were very clean and actually easy to walk through. I will say I do prefer original Splash Mountain over Tianas. The plot of Tiana’s made no sense whatsoever. In Splash as you’re ascending the big drop, the vultures are telling you that you are too deep into the Laughing Place to go back. Now it’s not even an animatronic. It’s Mama Odi (I think that’s how you spell it) on a SCREEN saying “I hope you had fun being shrunk. Time to get you back to your normal size.” Shrunk? No where in the whole ride did anyone say anything about being shrunk until that moment. Like what? Also whoever designed Tiana kinda failed because she looked so awkward. Why did she look like a middle schooler talking to her crush?
Our second day when we rode Radiator Racers, we did single rider because it was just me and my mom and we were fine being separated for a few minutes. There was a couple in front of us who did single rider to skip the line then demand they sit together?! The workers were really professional explaining that that isn’t how single rider works. They weren’t backing down so the cast members had to call the person in charge of them. These were grown adults. They looked about 30. The only time I've EVER heard of cast members letting people stay together in single rider was Radiator Racers and it was in 2022 when my grandma was handicapped and we DID NOT ask for someone to stay with her (because Gma is stubborn and believed she’d be okay on rides by herself) and the cast members told us they’d put grandma with one of us to help her with her wheelchair (even though grandma said she was fine). But anyway yeah the cast members dealing with that couple that refused to separate in single rider were very professional about it.
Here’s a five‑star style review for Disneyland Resort in Anaheim, CA:
⸻
Visiting Disneyland is truly a magical experience from start to finish. The park is impeccably maintained, with beautiful landscaping, themed areas that feel immersive, and attention to detail in every ride and attraction. Walking through Main Street, U.S.A. immediately sets the tone with its charm and nostalgia, and each land—from Adventureland to Star Wars: Galaxy’s Edge—offers unique experiences that are fun for both kids and adults.
The rides themselves are fantastic, with something for everyone. Classics like Space Mountain and Pirates of the Caribbean remain thrilling, while newer attractions like Rise of the Resistance are incredibly immersive and cutting-edge. The shows and parades are equally impressive, with stunning visuals, music, and attention to storytelling that really make you feel part of the magic.
One of the best parts about Disneyland is the staff—they are friendly, helpful, and always go out of their way to enhance your experience. Lines can be long during peak seasons, but the park’s organization and app features make planning manageable, and the overall experience is worth every minute. Food options are plentiful and varied, from quick snacks to full meals, and themed dining adds to the fun.
Overall, Disneyland delivers an unforgettable day full of wonder, excitement, and joy. Whether it’s your first visit or your tenth, it’s a place where magic truly comes to life, and every detail shows the care and dedication put into creating an experience that appeals to guests of all ages. A must-visit destination that easily earns five stars.