I always order my concessions before I get to the theater. I love having everything ready so I can pickup and go straight to my auditorium. This visit, I ordered four drinks with ice and a refillable popcorn. The popcorn was ready, but I was given four empty cups! There was one of me. How was I expected to carry all this?
I expected the container of popcorn in a Cinemark bag and the drinks in a cup holder. THIS IS HOW IT IS DONE AT THE PARK PLACE CINEMARK, and it makes sense. Now, I asked for a bag to put the popcorn in so we could get our refill right then, since there were four of us when the others showed up. Your concessions representative proceeded to chastise me by saying, "These are part of our merchandise and are not to be used for popcorn refills, but we'll let it go this time, but you have to bring your own container next time."
Had this Cinemark theater done what they were supposed to do, I would have already had the bag, gone into the auditorium, put our drinks in their holders, removed the popcorn, and put it into the bag that I should have been provided with in the first place.
I still love Cinemark as a whole, but this experience really pissed me off.