To begin the booking process, we'll gather essential details about your celebration, such as the event type, date, guest count, and any specific requirements. Once we have a clear understanding of your vision, we'll create a personalized, all-inclusive estimate that aligns with your budget and priorities.
What days and times are available?
We strive to accommodate a wide range of schedules. Events can be held on both weekdays and weekends, and we'll work with you to determine suitable start and end times based on your preferences and the availability across our three Phoenix locations.
How much is the deposit and is it refundable?
Since each event is customized to your specific needs, pricing varies. We'll provide comprehensive deposit and payment information when we prepare your personalized quote. Our team will also explain any applicable refund or cancellation policies to ensure you have complete clarity from the outset.
Will other events happen the same day?
While we aim to schedule only one major event per space each day, there may be instances where two events are booked on the same date in different rooms. Rest assured, we carefully manage setup and logistics to ensure your event remains separate and runs smoothly according to schedule.
Are there any restrictions?
Our goal is to help you realize your event vision. During the planning process, we'll inform you of any venue policies, including guest capacity limits or restricted areas, well in advance to allow for proper planning.
Can I bring outside vendors?
Certainly, you're welcome to bring in your preferred caterers, entertainment, or other vendors. Alternatively, if you'd like recommendations, we can connect you with our network of trusted partners offering services such as catering, entertainment, dcor, photography, event coordination, and transportation.
Can I customize my event package?
Absolutely. Whether you desire a dance floor, premium catering, audio-visual setups, additional dcor, or other special elements, we'll collaborate with you to tailor your package, ensuring it perfectly captures your vision and style.
Is tipping required?
Gratuities for event hosts or staff are appreciated but not mandatory. The decision to tip is entirely at your discretion.
Can I host multiple celebrations together?
Yes, we have experience hosting events ranging from intimate gatherings to large-scale celebrations with hundreds of guests. If you're planning a combined event, we'll assist you in designing a layout and timeline that best suits your needs.
How do I cancel or reschedule?
We understand that plans can change. If you need to cancel or reschedule, please contact our team as soon as possible. Your coordinator will review our cancellation policy with you, including any relevant timelines or potential fees, to ensure you're fully informed of what to expect.