Liberty Oil & Propane

Reviews

• SH

  Sandra Hartman

  6 days ago
  3.0
  Been with the company for several years never have had a problem. Most recently Michelle in the office has been so nasty every time I speak to her she has an attitude with me. Most recently charged my card for more than agreed and made my bank account negative while they credited the account. I am out of town and had to transfer money from my savings. Worse part is they were wrong and Michelle again has an attitude and had no apology for her mistake. I will be looking into other services. If I had gotten an apology I might have been ok but after years of happy service I feel disappointed and disrespected.
• CW

  Carl-Anthony Watson

  Feb 3, 2026
  1.0
  My experience with Liberty has been a rollercoaster nightmare. They installed the tank in the spring and then charged me $75 when I asked them to check the tank a week later because we smelled gas. In the middle of winter, I got a call from Michelle telling me that my rep had left and that they didn’t know why they were serving me so far away, so they’d need to cancel my service. When I expressed shock and asked questions, she put me on speakerphone, and I could hear the other workers laughing and mocking while I debated the removal of a heating source in the middle of the cold winter. I also dealt with poor accounting, where I had to point out discrepancies in their billing. In the end, they charged my card for the final amount without my authorization and were unapologetic about it. Amazing that a company that provides a heating source can be so cold-hearted. I will never work with Liberty again, and I encourage all potential customers to look elsewhere. They have zero appreciation for customers.
• ML

  Max Linder

  Jan 30, 2026
  1.0
  to bad there is no option to give no star, where other companies guaranty you delivery within 4 days or less, Liberty gives you a delivery of more than 2 weeks in the middle of winter. Total mismanagement or ripoff to make customer pay for emergency delivery !!! An additional update ... rudest customer service call I ever had after canceling my order ... they took payment the day I ordered but wont deliver for 2 weeks ... I WAS a longstanding good customer.
• TS

  troy stamets

  Jan 24, 2026
  1.0
  Absolutely horrible people ordered oil online on a Monday and paid for it at $2.99 a gallon no delivery or call Tuesday Wednesday Thursday Friday. Of course the price per gallon is at $3.45 a gallon as of Friday morning so when I called Friday I’m being told we had over a 100 calls yesterday and we are backed up. Well I dont care about yesterday my order was paid for on Monday and they refused to deliver it. With subzero temperatures and 18 inches of snow being called for they don’t need my money at $2.99 a gallon. Horrible customer service and cocky receptionist take your business elsewhere. Go to OHL oil they are more professional and 1 phone call to them the receptionist was understanding of my situation and had my Oil dropped off in an hour. Now I am having a hard time getting my refund from these greedy people.
• ML

  Michael Lafferty

  Oct 20, 2023
  5.0
  Delivered as promised, good price