Wine Guardian

Reviews

• WA

  Warren Ashenmil

  1 day ago
  1.0
  Terrible company. Spent $7000 on a new wine cooling unit and within 5 years had to spend anther $4000+ to replace about 8 parts that should have lasted 10-15 years. Complained to company but because they offer a measly one tear warranty they did not care. They make make poor quality products and don't stand behind them
• SD

  stephanie davis

  Aug 17, 2026
  2.0
  Don't buy a Wine Guardian unit! Even in a major city, they are hard to get serviced. In a smaller town, impossible. No one wants to work on these units, and the manufacturer is no help finding a contractor. Their lists are outdated. Russ was initially very helpful in helping us troubleshoot. But then he stopped responding. We had 4 different companies come out and none could figure out the issue or were willing to work on it. The unit is only 4 years old and failed despite regular maintenance. Do yourself a favor and get a Mini Split AC unit. They are about a 1/3 of the cost, most any HVAC company can work on them, they have a remote interface you can operate from your phone. And it keeps our cellar cool to 58 degrees. So much happier with this solution. Frustrated that we wasted so much money and time on a Wine Guardian unit. Never again.
• TS

  The Olive Sausage

  Aug 12, 2026
  1.0
  We have 40K in wine guardian units and after 1 hour of start up compressors went bad. Wine guardian is using every excuse possible to avoid fixing the unit. In the same breath they are trying to sell us more equipment. It's obvious that they only want your money for overpriced products and not your satisfaction. I am contemplating changing out all the units so I don't have to worry that my products will spoil when these units drop again. So frustrating working with unpleasant people that just want to get you off the phone. Don't use these guys, there are much better products available.
• JP

  joseph pace

  Jun 18, 2026
  5.0
  I called customer service about an issue I was having with my wine unit and I spoke to maria, she went above and beyond to help me find what i needed to fix my problem and got it ordered and sent out lightning quick...she was a pleasure to deal with...
• GE

  george e

  Jun 11, 2026
  5.0
  In a world where customer service has all but disappeared, I had read Wine Guardian still has outstanding customer service. It is absolutely true. One of their engineers, Brennan, was amazingly helpful in patiently answering all my cooling system questions regarding everything from heat load calc to running duct work. Plus he provided many useful installation tips. Also, they shipped the product right on schedule. Could not be more impressed with Brennan and Wine Guardian. First rate company, products and staff.