Our Story
The name Aloha Shoyu was conceived to reflect our deeply rooted island heritage melded with our Japanese
origin and to portray the company’s core values. The word Shoyu originates from Japan and is a term widely
accepted in Hawaii which refers to Soy Sauce. Aloha, a term widely used as a greeting, also signifies important
values in the Hawaiian culture, which includes kindness, unity, humility and perseverance. Over the years our
line has grown from only soy sauces, to include a variety of sauces, marinades, and vinegars to meet the
changing and expanding needs of the consumer. It is with this attention to detail and dedication to our
customers that Aloha Shoyu has captured over 65 percent of the market share in Hawaii.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.