Carlson Heating & Air Conditioning / Carlson Propane

Reviews

• CL

  Chris Lynch

  May 31, 2025
  1.0
  I gotta say, as someone that owns a business their customer service is about as bad as I’ve ever seen. I would tell anyone and everyone to use a different service.
• MM

  Michael Marturana

  Dec 14, 2024
  5.0
  I've been using Carlson for propane deliveries and service for years and they've always been great. I recently called after hours because we smelled gas and they came right out and diagnosed the issue. They're always very professional and I really appreciate how they listen to your concerns. To top it off, their rates for both propane and service are very competitive. I highly recommend this family-run company.
• JK

  Jeffrey Kerr

  Aug 24, 2024
  5.0
  I rarely write reviews (and when I do, it’s usually negative) but my experience with Carlson Heating and Air Conditioning was so outstanding that I feel their professionalism, their work ethic, and their dedication to customers should be known. We called Carlson because our old AC system conked out just as the first serious heat wave of the summer hit (back in June). To my amazement, Mr. Carlson himself came out the next day, even though the co. was flooded with similar service requests. Within ten minutes, he identified the problem and gave me a quote for installing a new unit. Again, I figured it would be a couple of weeks before they could get to us, but two days later a very capable two-man crew showed up with a new condenser and had it in place by the next day. The job turned out to be more complicated because the original ductwork was not big enough and had been installed incorrectly by the builder. Carlson could have just hooked up the new unit to the old duct system and walked away but they did not. In the middle of a brutal heat wave, they worked in a burning hot attic to install the correct-sized ductwork in the most efficient configuration. They even fixed the attic exhaust fan which hadn’t worked right for years. I am super-impressed with this company. They know their technology, they stick with their price quotes, they show up when they say they will (a rarity in the Berkshires), and they keep working until the job is done right. It has been a couple of months now and I am happy to report that the new AC system is virtually silent and our house has never felt this comfortable.
• BA

  Brian Allen

  Jul 24, 2018
  1.0
  Unfortunately you are required to allow a sales rep to go to your house before they will even entertain the idea of providing you a price on propane. So take a day off from work, meet a salesman with all your info in hand, let them spiel off for an hour, then find out they are actually the highest price. Sorry, but all your competitors provide this info in 2 minutes, you had me on hold for 6 to gain nothing. Thanks!

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