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The Caramel Tree - Factory & Headquarters

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About

Manufacturer
This location is The Caramel Tree’s production facility and headquarters. Although it is no longer open to the public for retail shopping, it remains the heart of our company. Every caramel and confection we offer is made from scratch here in Southeast Idaho, using small-batch methods and hands-on craftsmanship. From this facility, we produce, package, and distribute our products to our Idaho Falls store, regional partners, and customers across the country. For in-store shopping, please visit our Idaho Falls location or order online for pickup and delivery.

Location

The Caramel Tree - Factory & Headquarters
146 E Main St, Rigby, ID
83442, United States

Hours

MondayClosed
TuesdayClosed
WednesdayClosed
ThursdayClosed
FridayClosed
SaturdayClosed
SundayClosed

Reviews

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4.5
1,821 reviews
5 stars
918
4 stars
467
3 stars
410
2 stars
25
1 star
1

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.

Customer Service

Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.

Cleanliness

The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.

Coupon Issues

Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.

Operational Hours

There were complaints about unclear operational hours and being turned away before closing time.