Rock River Laboratory is a family-owned laboratory network providing production assistance to the agriculture industry through progressive techniques, research-supported analyses, and unsurpassed customer service. We partner with customers to serve the living and growing needs of the agriculture, lawn and garden, turf, and wildlife industries through analysis of feedstuffs, soil, plant tissue, water, and much more. Supported by an unwavering customer service team, we've spent over 40 years equipping these industries with the tools and answers they need to make decisions for successful outcomes.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.