Novolex’s™ Duro Bag® brand is a leading manufacturer of paper bags and sacks in North America. Equipped with an extensive range of applications, Duro Bag’s capabilities are offered in grocery, retail, pharmacy, food service, and other industries. Some innovative concepts that are available to customers include specialty bags for direct food contact, a large selection of handled bags to suit any need from food service carry-out to high-end retail, and advanced printing. The Duro Bag® sustainability story includes a 40% and 100% recycled content bag, a full line of FSC® certified products, and a strong leadership in compostable bags.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.