Business Details
About
Propane SupplierTank Installation
Fairclough Propane would like the privilege of tending to all of your propane delivery needs. We deliver propane and provide heating services to homes and businesses in Sussex, Warren, Passaic, Morris, Northern Bergen, Northern Hunterdon and Northern Somerset counties. We have been serving the community since 1860, and want to prove to you that Fairclough Propane knows how to take good care of our customers and all of their heating needs. You can trust Fairclough Propane with your northern New Jersey home's propane delivery, 24-hour emergency service, and wallet-friendly payment options. Keeping your home warm and keeping you satisfied is our ultimate goal.
Location
Hours
Reviews
3.4
39 reviews
5 stars
23
4 stars0
3 stars0
2 stars0
1 star
16
- MTMichael T.5 days ago1.0Poor communication led to a $287.50 financial penalty, which was compounded by extremely abusive customer service. 👎 I had an HVAC technician on-site who was charging $115 per hour. My HVAC unit needed propane delivery to complete the repair, so I called Fairclough to schedule a fill. I was told to have the tech wait and a truck would arrive "very soon." The Fairclough truck arrived 2.5 hours later, despite two separate calls during which I was told the driver was "just around the corner." Because of this delay and the misleading updates, I incurred an additional $287.50 labor charge for the HVAC technician to simply sit and wait. Had I been told the that the delivery would take over two hours, I would have sent the technician home and rescheduled, saving significant money. I called Fairclough to respectfully inquire if they would consider offering a partial credit to help offset the unexpected cost caused by their delay and poor communication. Instead of finding a civil supplier, I was met with an immediate angry, and highly defensive response. The person on the phone yelled at me for the entire conversation, stating I should be "praising" them for their speed. Be that as it may, as a consumer how would I know their timelines and what is a reasonable delivery time? At no point was I treated with concern or respect. It is shocking to call a company to have a civil conversation and receive this level of anger and hostility. A small gesture of goodwill, even a minor discount on the fuel delivery fee, would have easily resolved this issue and resulted in a decent experience. Instead, their inability to communicate accurately and their appalling customer service response means I must advise others to avoid this company. We have a few more months in this retail space, so making a change would be moot. Should I sway one customer to decide against picking Fairclough, I would be satisfied.
- CLClaudia LoganOct 27, 20255.0I have nothing but praise for Fairclough. I’ve read the negative reviews here and my gut tells me they’re fake. There are 5s and 1s and nothing in between? Not credible. I had easy time switching tanks from Eastern in new house. Eastern and Yankee are rip offs. That’s number one but also I ran out of propane while I was away last winter in coldest week of year. I came home on a Sunday to a 35 degree house. They showed up 9 am Monday! It doesn’t get better than that. Everyone in the office or who comes here is very nice and professional.
- DRDiana RichardsonSep 15, 20255.0I just switched to fairclough. It was painless and worry free. They removed Amerigas tanks and hooked me right up. Fast service and very friendly. Made in the USA
- EDElaina DzirkoAug 28, 20251.0The technician showed up and removed the tank without even informing me, and the dispatcher called me after the fact to let me know that they no longer serviced cooking propane tanks and that I would need to find another vendor.
- ATAbbey ThomasJun 10, 20251.0Awful customer service. The employees must not communicate with each other, getting phone calls once a week asking for a card number which was provided at least 10 times. Cancel the service, they show up anyways and charge you. Make a change, it’s not done because the customer service employees aren’t making the notes. It’s been never ending issues for the last 2 years. Do not recommend.
Frequently Asked Questions About Fairclough Propane
What services does Fairclough Propane offer?
Fairclough Propane delivers propane and provides heating services to homes and businesses in several counties in northern New Jersey. They also offer 24-hour emergency service and wallet-friendly payment options.
Which areas does Fairclough Propane serve?
They serve Sussex, Warren, Passaic, Morris, Northern Bergen, Northern Hunterdon, and Northern Somerset counties, including towns like Oakridge, Califon, Hardwick, Blairstown, and Andover in NJ.
What are the business hours of Fairclough Propane?
Fairclough Propane is open Monday through Friday from 7:00 AM to 5:00 PM, and closed on Saturdays and Sundays.
Where is Fairclough Propane located?
The business is located at 193 Halsey Road, Newton, NJ 07860.
How can I contact Fairclough Propane?
You can contact them by phone at +1 973-383-1768 or by email at faircloughpropane@hotmail.com.
What payment methods does Fairclough Propane accept?
They accept American Express, Cash, Check, Discover, MasterCard, and Visa.
Does Fairclough Propane have a website or social media presence?
Yes, their website is https://faircloughpropane.com/, and their Facebook page can be found at https://www.facebook.com/pFaircloughPropaneLLC100063809190276.
Are there any notable places near Fairclough Propane that customers might visit?
Nearby you can find Deb Mark Holsteins, a grocery store with fruits and vegetables, Brodhecker Farm LLC, which offers farm activities and amusement park options, Generate Electric LLC an electrician service, and Penwick Sporthorses, a horse riding farm.
How might nearby farms like Brodhecker Farm LLC and Penwick Sporthorses be relevant to customers of Fairclough Propane?
Customers visiting Fairclough Propane might also enjoy visiting nearby farms such as Brodhecker Farm LLC for agricultural experiences or Penwick Sporthorses for horse riding, combining errands with leisure activities.
Can customers use services like Generate Electric LLC in conjunction with Fairclough Propane's services?
Yes, customers managing home maintenance or upgrades might find it convenient to use local services like Generate Electric LLC alongside Fairclough Propane’s heating and propane delivery services.