Founded in 1982, EMS is one of the largest domestic distributors of Custom and Standard Aluminum Extrusions and sheet products. We are committed to DELIVERING MORE - innovation, value and solutions to meet the your evolving needs. As industry leaders, we embrace new technologies, sustainable practices, and forward-thinking strategies. We focus on building long-term partnerships by understanding customer needs and delivering tailored solutions.
Our Charlotte, NC branch was opened in 1989 and stands at 115,000 square feet. In an effort to reach more aluminum customers, we opened a distribution center in Newark, DE and another in Lithia Springs, GA.
EMS NC serves the Southeastern, Mid-Atlantic, and Northeastern United States.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.