Ordered a beam from One Stop Steel for a residential renovation project I am working on. Everything went fine until the day of delivery came. Delivery time was scheduled for 2:00 pm.
When I called to ask where the driver was at on his route, the person at the shop seemed very confused and I was told that my beam was not on any truck and they would need to wait for a driver to get back before loading the beam up and then head out. At this point I was paying workers by the hour to stand around and wait for the delivery (which clearly was a mishap on their scheduling/delivery schedule). This cost me much more money to have workers stand around doing nothing because the delivery was nowhere to be found.
When I called One Stop the next day to explain that this mishap cost me much more money because of their poor scheduling, I was rudely discarded by the manager, Paul. I was told that they could not be held accountable for delivering at any certain time and that this is just the way it is - no possible way they would reimburse me any sort of money for their mistakes. He told me that he "was not in the mood to deal with something like this."
If customer service is of any importance to you, steer clear of One Stop Steel...
SL
Scott Langley
Apr 1, 2015
1.0
Never mentioned they close at 3pm. who the hell closes at 3pm ??
Frequently Asked Questions About One Stop Steel Corp.
What products and services does One Stop Steel Corp. offer?
One Stop Steel Corp. is a metal supplier and fabricator providing a complete order of all your steel needs.
Where is One Stop Steel Corp. located?
One Stop Steel Corp. is located at 1390 Kingsland Avenue, St. Louis, MO 63133, USA.
What are the business hours of One Stop Steel Corp.?
One Stop Steel Corp. is open Monday to Friday from 7:00 AM to 3:00 PM and is closed on Saturdays and Sundays.
How can I contact One Stop Steel Corp.?
You can contact One Stop Steel Corp. by phone at +1 314-721-3333 or via email at sales@onestopsteelcorp.com.
Which payment methods are accepted at One Stop Steel Corp.?
One Stop Steel Corp. accepts American Express, Cash, Check, Discover, MasterCard, and Visa.
Does One Stop Steel Corp. have an online presence?
Yes, you can visit their website at http://www.onestopsteelcorp.com and their Facebook page at https://www.facebook.com/141541039219455.
What should I know about nearby automotive parts and services to One Stop Steel Corp.?
Nearby automotive options include CARQUEST Auto Parts and MAXCORE Industries for parts and dealerships, as well as Taylor's Auto Salvage for repairs and salvage needs, helpful for customers looking for automotive supplies or services close to One Stop Steel Corp.
Are there storage facilities near One Stop Steel Corp. for additional space needs?
Yes, nearby storage options include US Storage Group, FW Warehousing, and Best Care and Services Moving Company, convenient for customers needing storage or moving solutions near One Stop Steel Corp.
What recreational or community facilities are near One Stop Steel Corp.?
The Pagedale Athletic Club gym and the YWCA are close by, offering fitness and community services that customers might enjoy before or after visiting One Stop Steel Corp.
Are there any home improvement or landscaping services near One Stop Steel Corp.?
Big and Little Tree Service offers tree services, landscaping, and home improvement products nearby, useful for customers managing property or projects around One Stop Steel Corp.