Luby Equipment Services, a leading St. Louis-based CASE Construction and Takeuchi dealer, announced an agreement to acquire Potter Equipment effective June 3, 2024. In connection with the acquisition, Luby Equipment Services will become the CASE dealer in an expanded service territory that will now include Southwest Missouri and Northwest Arkansas with locations in Springfield, Missouri and Harrison, Arkansas.
Luby has been the CASE Construction dealer serving eastern Missouri and southern Illinois area since 1992. Luby is a locally owned company with six construction equipment dealership locations in Fenton, O’Fallon, and Cape Girardeau in Missouri and Fairmont City, Springfield, and Quincy in Illinois.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.