R & R Propane

Reviews

• DC

  david cooper

  Jan 30, 2026
  1.0
  We have been a customer with R&R for sometime now. In August we had our tank filled, then were in and out of town till mid November. When home for a bit we smelled propane. The main shut off was leaking pretty good, and we had less than 30% left in our tank. We called R&R and was told to shut it off at the valve. On November 11th R&R delivered us a full tank of propane. The service tech left a door tag explaining nothing about the leak or repair, only what was owed for the service. With Christmas and the holidays, again we were in and out of town. Mid January we smelled propane and checked our tank, which was leaking from the shut off valve that was repaired in November. The service tech who filled our tank tightened it in such a way it could no longer be shut off by hand. I'm guessing that was the repair. We called R&R about the problem and was told they would call us back that day...which they didn't. The next day I called again. After explaining the situation to R&R and a lengthy conversation, we were then asked "what do you want us to do about it"? "Our service tech made a TEMPORARY repair on your valve, and it wasn't leaking when he left." "It's impossible that you lost all that propane." I was told if we didn't like their service to find another provider. They offered no solution on how we could proceed forward with the unsafe tank and get a PERMANENT repair made. But, rest assured, no matter what condition the tank was in, R&R pumped the liquid gold in our tank, and recieved their payment promptly... no repair was ever made. I worked in the Gas Industry for over 30 years and this standard would never have been tolerated. The Public Service Commission in Jefferson City will be advised of the situation.To this day we have never received a return phone call from R & R.
• PS

  Paul Suntrup

  Jan 29, 2026
  5.0
  I can’t thank these guys enough. We were in a tough spot, out of propane, with single digit temps approaching. Every other company I called basically told me I was SOL and it’d be two weeks until they could come out. The staff here were kind, informative, and empathetic. I can’t say enough good things. They are the only company I will call next time.
• AN

  Al Neil

  Jan 19, 2026
  5.0
  Good people, they fill 20 to 100 pound cylinders for a reasonable price. Home delivery for bigger tanks.
• AK

  Amy King

  Jan 16, 2023
  5.0
  Will never use anyone else for my propane needs.
• GM

  Gary Mira

  Mar 30, 2022
  1.0
  Worst service I have ever encountered. Waited 10 days for them to replace faulty regulator. Called every other day. Wouldn’t even acknowledge why they never showed up. When they finally showed up Terry made a big joke out of it. He told me I was exaggerating the problem. I did without gas for my cooking stove & couldn’t cook meals for 10 days. I would switch everything I have over to total electric before I would ever use or recommend them.

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