Atlantic Heating Company, Inc.

Reviews

• RL

  Robin Littlefield

  Nov 14, 2025
  1.0
  I called because I could smell a strong amount of gas outside my condo coming from the vent when the furnace was on. I had their emergency sticker on my furnace from a new condo I purchased. When I explained the problem and that I didn’t know who to call but online tells you to call 911 (which I thought was a bit much) they laughed at me. Audibly laughed. I am a young woman with a new home. I’m not sure how to handle these situations. So I apologized. They proceeded to laugh and informed me that gas scent outside is normal but if I smell gas inside that’s when I should call. One month later…. Still worried about the smell so I call unitil. They come and there is SERVER amounts of carbon monoxide coming from the same vent they laughed at me about for calling. My natural gas was shut off and the furnace needed to be replaced. I STRONGLY suggest calling anyone BUT Atlantic Heating for your furnace needs.
• DL

  David Lomba

  Oct 6, 2025
  1.0
  I am a first time customer setting up service - I am from the south and have not used oil heat previously. The agent, Arlene, suggested electronic fund transfer for payment, to which I mentioned that I would like to review an invoice prior to being charged to confer the amount of oil delivered. I find it odd that they would want to just pull the funds without explanation of charges. She replied "Oh my God" at which point I told her I will not be giving her my bank account information (I would never give my routing and account information to a customer service agent who says "Oh my God" when I ask a simple question about billing.) Mind you, this is after I tried to order online, they called me first to get me on the phone - I would have been happy to complete the entire transaction online without speaking with anyone, I just want heat. Another testament to Maine hospitality!
• MG

  Michael Gaidis

  May 27, 2025
  5.0
  I had a great interaction with the receptionist and service coordinator letting me know exactly what to expect for charges and timing. True, plumbing repairs aren’t typically inexpensive, and after a holiday weekend one can’t expect to be moved ahead of people on contract or with serious emergencies. They were able, however, to squeeze in a same day diagnostic visit from Michael, one of their experienced technicians. Michael was friendly and helpful, but I just get this happy feeling when I am watching a real expert exercise their craft. Michael was happy to have me pepper him with questions, answering while looking at me, clearly able to do this job blindfolded. He was fast enough to actually finish the job rather than just diagnose the problem, and all is working well with our hot water now. I’m a DIY’er who can do some useful plumbing, and I can recognize a true expert when I see one. Michael didn’t waste time or energy doing anything that didn’t have to be done. The expense is much easier to swallow when the plumbing show was as entertaining and educational as a Broadway play — seen from the front row. Many thanks to Michael and the crew at Atlantic!

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