Business Details
About
Oil Refinery
Al's Oil Service provides fuel oil delivery, service contracts, and 24-hour service to the Shrewsbury, MA area.
Location
Hours
Reviews
4.4
162 reviews
5 stars
131
4 stars
5
3 stars
3
2 stars
3
1 star
20
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the friendly and helpful nature of the staff, although some reported rude interactions.
Service Reliability
Overall, customers appreciated the prompt and reliable service, with quick response times for deliveries and repairs.
Quality of Work
While many reviews highlighted excellent workmanship, there were notable complaints about poor installation and follow-up service.
Pricing Concerns
Several customers expressed dissatisfaction with pricing, citing high costs for parts and services, leading some to consider switching providers.
Long-term Relationships
Many long-term customers expressed loyalty and satisfaction with Al's Oil, citing consistent service over the years.
- LCLisa Marie Cappello5 days ago5.0From my very first phone call with Tia, I knew this was the company I wanted to go with. I originally called just to compare prices as a first-time oil customer, but my search ended the moment I spoke with her. Tia was incredible — friendly, welcoming, and genuinely helpful. She answered every question I had, sent over the information I needed right away, and when it came time to schedule my first delivery, she even remembered who I was. Less than 24 hours later, they were at my door delivering. Exceptional service from start to finish. Highly recommend!
- BCbrenden coviello6 days ago1.0Scheduled my first annual maintenance service for my homes furnace. Was given a 4 hour window. Had to miss most of work. Tech shows up on hour 3. Walks into my garage and literally says not a single word to me. Does not state his name, introduce himself, nothing. Very awkward. I had to ask all the questions. Mind you I am not an HVAC Tech. I come downstairs as the Tech completes the work. He asks for payment and signature. I sign and say "thank you, have a great day". The Tech literally says nothing and just walks away to his van. I don't know what this guys problem was but this is not how you act in front of a customer. Very unprofessional and intentionally rude. I am going to presume this is not how Al's Oil would want their business represented, but this is not the feeling I got after calling them to explain the situation. Additionally, because of the lack of communication from the Tech to myself, I was not aware they do not change the air handler filter, and therefore thought the full scope of work was not completed. This all could have been avoided with basic communication. You pay for a service and there should be clear communication. In short I will be looking for another HVAC company to service my furnace. Don't think I'll be buying my oil from them as well. Will not recommend to friends and family.
- TTTejas6 days ago5.0We bought a new house during the summer of 2025, when Autumn came around and we tried to use the heat , we discovered there was no oil in the tank. Al's oil service was the only company that could deliver oil immediately. Though it would have been nice if the experts could have mentioned the line would need to e primed. But that was an easy fix via Youtube. We really appreciate the prompt service!! Thanks for taking care of us.
- KRkathy rondeauNov 1, 20255.0Amazing, go above and beyond to keep people warm, give advice, Customers service and drivers are AWESOME! I WOULD NEVER USE ANYONE ELSE!
- JAJennifer AmabileOct 27, 20255.0Since I've been a customer of Al's Oil for nearly 20 years, I've had nothing but positive experiences. Al's Oil and their amazing employees deserve all of my gratitude since they have always given my family and I the most polite, knowledgeable, and trustworthy service over the years. I also wish to thank all the office staff for their untiring efforts to offer a helpful hand whenever I have a question or concern. Thank you Lisa for all your efforts. I highly recommend Al’s Oil and services Sincerely, Esther Putnam
Frequently Asked Questions About Al'S Oil Service
Do you have a minimum delivery amount?
Our minimum delivery amount is 150 gallons. For optimal safety and efficiency, we recommend placing an order when your tank gauge reads between 3/8 and 1/4 full. This recommendation is based on a standard 275-gallon tank capacity.
Do you offer any [ guarantees / warranties ] for your work?
Al's Oil Service is committed to customer satisfaction. Please contact our office for specific information about our guarantees and warranties on our products and services.
What is the percentage of biofuel in your heating oil?
In compliance with Massachusetts state regulations, our heating oil contains 5% or less biofuel. We do not add or blend any additional biofuel to our product. Our customers can rely on us to provide high-quality heating oil that meets all state requirements.
Do you provide emergency deliveries and service?
Yes, we offer emergency runout deliveries and burner service for our existing customers. Please be aware that additional fees may apply for these emergency services.
Do you offer payment plans and lock-in pricing?
We provide a 10-month budget contract and oil payment plan, as well as a fixed price pre-purchase contract. Our plans typically begin in July, so we encourage customers to contact us in early summer. Given the volatility of oil prices, as evidenced by the $120 per barrel cost in summer 2022, we recommend reaching out to us to discuss our affordable service options.
What is the minimum delivery amount for fuel oil at Al's Oil Service?
The minimum delivery amount is 150 gallons. For best results, order when your tank gauge reads between 3/8 and 1/4 full, based on a 275-gallon tank.
Does Al's Oil Service offer guarantees or warranties on their products and services?
Yes, Al's Oil Service is committed to customer satisfaction. Please contact their office for detailed information regarding guarantees and warranties.
What is the biofuel content in the heating oil provided by Al's Oil Service?
Their heating oil contains 5% or less biofuel in compliance with Massachusetts state regulations, with no additional biofuel blended.
Does Al's Oil Service provide emergency deliveries and burner services?
Yes, they offer emergency runout deliveries and burner service to existing customers, with additional fees applicable for emergency services.
Are payment plans and lock-in pricing options available at Al's Oil Service?
Yes, they offer a 10-month budget contract, oil payment plans, and fixed price pre-purchase contracts, typically starting in July. Contact them early summer for details.
What are the regular business hours of Al's Oil Service?
Al's Oil Service is open Monday through Friday from 8 AM to 5 PM, and closed on Saturdays and Sundays. They also provide 24-hour emergency service and seasonal Saturday service.
What payment options does Al's Oil Service accept?
They accept payment by cash, check, Discover, MasterCard, and Visa.
Where is Al's Oil Service located?
They are located at 307 Hartford Tpke, Shrewsbury, MA 01545, USA.
What nearby places can customers visit around Al's Oil Service?
Nearby, customers can visit Flynn's convenience store and gas station, Dunkin' for coffee and snacks, and Brody's Diner for meals. These locations provide convenient stops before or after your service appointment.
Are there automotive-related services near Al's Oil Service?
Yes, nearby automotive services include Transtar Industries (auto repair and body shop), Shrewsbury Sport Motors (car dealer and parts), and Best Auto Body (auto body shop). Customers can address vehicle needs conveniently when visiting Al's Oil Service.