Business Details
About
ManufacturerShoe Store
Details
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.5
248 reviews
5 stars
197
4 stars
26
3 stars
5
2 stars2
1 star
18
What are people saying?
AI-generated from recent customer reviews
Customer Service
The staff is consistently praised for being friendly, knowledgeable, and helpful, providing excellent customer service experiences.
Product Knowledge
Many customers noted the staff's expertise in helping them choose the right shoes and providing care tips.
Store Experience
The store atmosphere is described as welcoming and accommodating, with a good selection of products.
Return Policy Issues
Several customers expressed frustration with the return policy, particularly regarding online purchases and sizing advice.
Mixed Experiences
While most reviews are positive, there are some negative experiences reported, particularly related to specific staff interactions.
- DSDre Salomon1 day ago5.0This was the first time that I have ever purchased a pair of Dr. Martins and I have to say this was the best experiences I have had while purchasing a pair of shoes. Everyone was really helpful with guiding me on what size I should get and what I should expect when wearing them in. The most helpful individuals that were there in the store assisting me were Raena, Megan, and Eli they were extremely helpful, kind, and insightful. I would recommend anyone that I know if they are purchasing any Dr. Martens for them to go to this location and as well as a potential salary increase for they effects on being knowledgeable on the products at hand. 10/10
- AGAlan GreenleafNov 10, 20255.0I have owned a pair of 1460's for years, and they never felt comfortable. Not ready to give up on Docs, my girlfriend wanted to buy me a pair for my birthday. River set aside a bunch of time to help my girlfriend and I try on A LOT of shoes. I was interested in a pair from the Made in England range. She suggested I go up a size, since I'm normally a half size, and so far the shoes have been awesome. Even though I'm breaking them in, these are so much more comfortable. She answered all of my questions, gave me tons of good info, and even treated the shoes with some Balsam Wax before we went out the door. 10/10, super happy with the purchase and the assistance we got. Thanks River!
- RRRob RadfordNov 8, 20255.0Awesome service and shoes!
- STStephanie TorresSep 27, 20255.0River was incredibly patient and kind when helping my family and I today! 🫶🏻😄
- DSDylan SumiskumSep 14, 20255.0Great customer service! Had a great exchange experience at the store. The store staff, Zack was extremely helpful and friendly.
Frequently Asked Questions About Dr. Martens Boston
What are the operating hours of Dr. Martens Boston?
Dr. Martens Boston is open Monday to Friday from 11:00 AM to 7:00 PM, Saturdays from 11:00 AM to 8:00 PM, and Sundays from 11:00 AM to 7:00 PM.
Where is Dr. Martens Boston located?
Dr. Martens Boston is located at 201 Newbury St, Suite 1, Boston, MA, 02116, United States.
What type of store is Dr. Martens Boston?
Dr. Martens Boston is a shoe store, boot store, shoe factory, and manufacturer.
What payment methods are accepted at Dr. Martens Boston?
Dr. Martens Boston accepts debit cards, credit cards, and mobile NFC payments.
How can I contact Dr. Martens Boston?
You can contact Dr. Martens Boston by phone at +1 617-585-1460.
Does Dr. Martens Boston have a website?
Yes, their website is https://www.drmartens.com/us/en/.
Are there any nearby shoe stores to Dr. Martens Boston?
Yes, nearby shoe stores include Freebird Stores, Timberland, Nike, and Birkenstock, all located close to Dr. Martens Boston on Newbury Street, making it convenient to explore a variety of footwear options in one area.
What nearby dining options are available around Dr. Martens Boston?
Nearby dining options include Joe's American Bar and Grill, Joe's on Newbury, Stephanie's On Newbury, and Tasti D-Lite, offering various American cuisine and casual dining experiences for visitors before or after shopping.
Are there places for eyewear needs near Dr. Martens Boston?
Yes, LensCrafters and Exeter Eye Associates are nearby and provide optometrist services and eyewear, which could be convenient for customers visiting Dr. Martens Boston who also need eye care.
What nearby clothing stores can I visit along with Dr. Martens Boston?
Nearby clothing stores include Vuori, Intimissimi, Anthropologie, and Nike, allowing customers to explore a broad range of apparel and fashion accessories near Dr. Martens Boston.