Murphy's Gas Co. Inc.

Reviews

• CB

  Craig Brandenburg

  Nov 13, 2025
  1.0
  If I could give zero stars, I would. Here’s what happened: I have two 100-pound propane tanks that run my gas stove and dryer. The regulator that they originally installed started leaking, and I lost an entire tank of propane before I even realized there was an issue. I called to report the problem—not asking for reimbursement, not complaining—just asking them to fill both tanks and replace the leaking regulator. They came out, filled the tanks, turned one of them on, and left while I was at work. When I got home, I discovered they had left the valve open, dumping propane into the air. I called again the next day and explained what happened. They apologized for the “misunderstanding” and eventually returned to replace the regulator. Again, I didn’t argue or complain. I then called and paid for the propane that was delivered. I still didn’t ask for reimbursement for any of the propane that had leaked due to their mistakes. So imagine my surprise when I later received a bill for the cost of the regulator and a service call to replace it—despite the fact that the regulator was their equipment from the original installation, which I never paid for in the first place. Over the next 1.5–2 months, I tried calling their office repeatedly and could not reach anyone. Then one day I came home from work to find a note on my door saying they had retrieved both propane tanks and removed the regulator due to an “unpaid invoice.” This was after I had already paid for the propane delivery and had been actively trying to reach them to clear up the bogus charges.
• JC

  Joe concrete

  Aug 21, 2025
  5.0
  I highly recommend Murphy gas. I’ve been ripped off by other propane suppliers. Murphy gas is a top notch supplier. I’ve been using Murphy for the past few years now and I’ll continue to use their service.
• AG

  Andrew Gribben

  Nov 13, 2024
  1.0
  This company is the peak of incompetence. Constantly lets your tank run out of gas while on a refill schedule. We got a new company and set up a date for a new tank to be installed and called Murphys to set up a DATE for them to come pickup their tank, my wife spoke with Melissa who assured her that the tank wouldn’t be scheduled to be removed and we’d have to call again to have it removed once our new tank was installed. I had my doubts because of their past incompetence and guess who showed up the next day to remove the tank? 2 Murphy morons. The morons lied to my wife and told her it was shut off and empty, which was wrong because we were still at 10% and were currently using the tank an hour before I went to work this morning. Murphys came to the house and loaded the tank on the truck without informing me or my wife, leaving us and our 2 children without heat for the next 5 days. Also offered us a “discounted rate” to stay with them as customers, except it only applied to the balance we had already paid to them. Stay far away. The office people, the technicians, and the manager, Angie, always have an excuse as to why nothing is ever their fault. Will be filing my complaint with the triple B. To anyone looking for a new propane provider, we spoke to Hometown about the incident, the company we’re switching to, and they worked stuff around to move our install date up so we wouldn’t have to go as long without heat. Already more customer service than 4 years with Murphys. EDITING TO ADD Once our new company came out and installed the new tank they informed us that a lot of our regulators / fittings weren’t up to code and didn’t have any grounding/lightning protection on the piping. So if you’re a current Murphys customer you should probably verify your equipment is safely up to code. Hometown has been great so far.
• DB

  Dave B.

  Aug 17, 2019
  5.0
  Great prices and have had their service crew out multiple times to move my tank during construction of a detached garage. Great guys!!

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