Pacific Northwest Garden Supply Ltd was started in 1993 with one store in Surrey B.C. by Steven Betts. Previously working in the hydroponics industry Steven had a strong desire to learn and sell hydroponic equipment as well as support urban agriculture.
With the location and timing ripe for growth, Steven brought on his first partner Justin Cooper to help him with the original location. This dynamic duo that started the original location have now been responsible for building the largest privately owned hydroponics chain in Canada.
The philosophy that is carried throughout the company is “making others successful in their gardening efforts in turn makes yourself successful”.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.