Business Details
About
HotelExtended Stay Hotel
We're just off Interstate 80, two miles from the Wyoming State Capitol, local museums, and the Cheyenne Civic Center. Cheyenne Botanic Gardens and Francis E. Warren Air Force Base are within six miles. Enjoy free hot breakfast, suites with plenty of storage space, and a full-sized fridge in the kitchen.
Location
Home2 Suites by Hilton Cheyenne
429 West Fox Farm Road, Cheyenne, WY
82007, United States
Hours
Reviews
4.4
149 reviews
5 stars
102
4 stars
24
3 stars
8
2 stars
5
1 star
10
What are people saying?
AI-generated from recent customer reviews
Staff Performance
While many guests praised the friendliness and helpfulness of the staff, there were significant complaints about the management, particularly regarding customer service and responsiveness.
Room Quality
Most reviews highlighted the cleanliness, spaciousness, and modern amenities of the rooms, although some noted issues with sound insulation and maintenance.
Breakfast Experience
The breakfast offerings received mixed reviews; while some guests enjoyed the variety, others found it lacking in quality and options, particularly for those with dietary restrictions.
Pricing Concerns
Several customers felt the hotel was overpriced, especially given the inconsistent service and amenities, leading to dissatisfaction with value for money.
Location
The hotel is conveniently located near the interstate and downtown, making it a favorable choice for travelers.
- TFTevan FullerNov 14, 20255.0James Chew, Staci and Jazmine are absolutely wonderful! As well as all the other support staff. They keep a clean ship, very respectful and helpful! Highly recommend staying here and when you see good old James cleaning the floors and elevators, be sure to say hello to him! He will make your day!
- SSStereoChuckNov 10, 20251.0“BEWARE – DO NOT STAY HERE” I had a 5-day trip planned at this hotel, and while I was on the plane, they canceled my reservation without warning. They claimed my card was declined, but there was simply an issue with the booking company (I’m on a work trip). When I offered to use another card, they told me they had already given my room to someone else. I even explained that I’m a Diamond member with over 150 nights in Hilton hotels this year. Online, Hilton states that Diamond members are guaranteed a room—especially when there’s a reservation already in place. They didn’t care at all. I’ve never experienced anything like this at any other Hilton. Their attitude was rude and uncaring. They left me stranded with nowhere to stay and clearly only cared about the money. I would strongly recommend staying anywhere else.
- KAK AfricanoNov 9, 20255.0This hotel and staff blew us away. Zay and Isaiah went above and beyond with excellent service! The cleaning staff is the friendliest we have met. We travel a lot and Home2 will now be a regularly sought out choice. The guys at this hotel have it dialed in. Great work!
- KPkyle petersenOct 12, 20255.0Friendly staff, nice room, not too far off the interstate, room was on the pricier side though.
- SOShauna OlesonOct 6, 20251.0Called to reserve a room for my husband as a HILTON MEMBER and was given a script from a gentleman today at 2:05pm that was less than desirable and difficult to understand. Made me feel as though he did not care about my business to his hotel with ZERO CUSTOMER SERVICE and so WE CHOSE to GO TO ANOTHER HOTEL.
Frequently Asked Questions About Home2 Suites by Hilton Cheyenne
What are the check-in and check-out times at Home2 Suites by Hilton Cheyenne?
Check-in time is at 3:00 PM and check-out time is at 11:00 AM.
Is Home2 Suites by Hilton Cheyenne pet-friendly?
Yes, both cats and dogs are allowed at the hotel.
Does the hotel offer free Wi-Fi for guests?
Yes, free Wi-Fi is available in public areas and there are public internet terminals.
Are there any fitness facilities available at the hotel?
Yes, a fitness center is available free of charge for guests.
Is parking available at the hotel?
Yes, free self-parking is available for guests.
Does Home2 Suites by Hilton Cheyenne have an indoor pool?
Yes, the hotel features one indoor pool.
What accessibility features does the hotel provide?
The hotel offers accessible parking, an accessible elevator, general mobility accessibility, and an elevator.
Are housekeeping services available daily at the hotel?
Yes, housekeeping is available daily for guests.
What nearby places can guests visit around Home2 Suites by Hilton Cheyenne?
Guests can visit the Wyoming State Capitol, local museums, Cheyenne Civic Center, Cheyenne Botanic Gardens, and Francis E. Warren Air Force Base, all within a few miles of the hotel.
How can visitors use nearby transit stations or accommodations when staying at the hotel?
Nearby hotels such as Tru by Hilton Cheyenne, SpringHill Suites, Comfort Inn & Suites, and Red Lion Hotel and Conference Center offer additional accommodation options. This makes it convenient for guests to choose accommodations near Home2 Suites. Also, convenience stores and gas stations like Big D and Sinclair Gas Station nearby help with travel needs.