Business Details
About
HotelTru by Hilton
Find us off I-81, surrounded by stores and restaurants. Companies including Proctor & Gamble and GM are within 15 minutes. Government offices including the Internal Revenue Service are less than three miles. Sheperd University and Harpers Ferry Historical National Park are under a 30-minute drive away. We offer complimentary breakfast and WiFi.
Location
Hours
Reviews
4.8
137 reviews
5 stars
114
4 stars
16
3 stars
5
2 stars2
1 star0
What are people saying?
AI-generated from recent customer reviews
Cleanliness
The hotel is consistently praised for its cleanliness, with many guests noting spotless rooms and common areas.
Staff Service
Guests frequently commend the friendly and helpful staff, highlighting their professionalism and willingness to assist.
Amenities
The hotel offers a variety of amenities, including a good breakfast selection, strong water pressure in showers, and convenient location near shopping and dining.
Noise Issues
Several reviews mention noise disturbances from neighboring rooms and the surrounding area, indicating that sound insulation could be improved.
Comfort
While many guests find the beds comfortable, some reviews mention issues with mattress firmness and pillow quality.
- MMMary Moore5 days ago4.0Welcoming and vibrant entry. Great games in the lobby and common areas. Staff is very friendly. No coffee or microwave in the room which is a bit odd. All that is in the lobby and common area as well. The luggage carts are awful. Hard to steer, won't hold much and they're few and far between. Shower in the room is fantastic, the beds are comfy and the decor is very current. All in all nice. It seems they went to a college campus and true to replicate a dorm type of atmosphere with the way it is set up overall. An interesting concept. The location is close to stores, restaurants and the interstate, but can be a bit hard to depart from at certain times of the day.
- AMAngelia MorganJan 2, 20265.0Close to everything. Room was nice. Breakfast was good. Staff was great. I will stay here in the future when traveling for work.
- ZHZ HDec 31, 20255.0Our stay was short but very pleasant. We were greeted by Cameron, who was very kind and friendly, very polite and attentive to detail. He explained everything perfectly. The room is what you would expect for the price, a minimalist style (I compare it to the new decor of fast-food restaurants) but understandable given the cost. The soundproofing isn't very good, especially the windows; you can hear almost everything that happens outside, and with wind, it's unbearable. The bathroom has dispensers for the different liquids (shampoo, soap, etc.), something I don't like in new hotels, since thousands of hands touch them, even while showering, ugh. Although visually they were clean. The room cleaning was perfect, nothing to complain about. The television was very good. The breakfast was also in line with what you pay, but very good, and everything was very clean and perfectly arranged. The coffee was top-quality, available 24/7. The hotel looks like it was finished yesterday, impeccably clean and new. I'm giving it the highest rating because of the friendliness and dedication of the staff, the cleanliness, and the convenience of the location. I would lower the score for the engineering and the decor, but the price is commensurate with that, I can't ask for more, it would be unfair. This must be the first hotel in this price range where I don't smell marijuana in the hallways. I loved that. Overall, I recommend it, very good.
- MBM BergentyDec 20, 20255.0Tall Showers! At least 6-8. Tremendous water volume and pressure. TVs on movable mounts makes using HDMI easy. Blinds are built into windows sill for dark nights. Water fountains have bottle filling. Staff were all friendly and helpful. Free Breakfast had great protein, juice and other options. Great location by old mall/Walmart lots of food and drink options.
- PCPeter ColucciDec 20, 20255.0Clean comfortable newly built convenient to expressway and dining friendly staff
Frequently Asked Questions About Tru by Hilton Martinsburg
What are the check-in and check-out times at Tru by Hilton Martinsburg?
Check-in time is 3:00 PM and check-out time is 11:00 AM.
Does Tru by Hilton Martinsburg offer free breakfast to guests?
Yes, complimentary breakfast is available for guests.
Is parking available at Tru by Hilton Martinsburg?
Yes, free self-parking is available for guests.
Are pets allowed at Tru by Hilton Martinsburg?
Yes, both cats and dogs are welcome at the hotel.
Does Tru by Hilton Martinsburg have accessibility features for guests with mobility needs?
Yes, the hotel offers accessible parking, elevators, and is mobility accessible.
Is WiFi available at Tru by Hilton Martinsburg and is it free?
Yes, free WiFi is available in public areas along with a public internet terminal.
What amenities does Tru by Hilton Martinsburg have for fitness and entertainment?
The hotel provides a free fitness center and a game room for guests.
What nearby dining options are available close to Tru by Hilton Martinsburg?
Nearby restaurants include Chili's Grill & Bar, Buffalo Wild Wings, Cafe Del Sol, Martinsburg Family Diner, and McDonald's, offering a variety of cuisines for guests to enjoy.
Are there any parks or outdoor recreational areas near Tru by Hilton Martinsburg?
Yes, Ambrose Park and Wurzburg Dog Park At Ambrosia Park are nearby, great for outdoor activities and dog owners.
What nearby retail stores can guests visit around Tru by Hilton Martinsburg?
Guests can visit nearby retail stores such as Walmart Supercenter, JCPenney, Bath & Body Works, Walmart Vision & Glasses, and rue21 for shopping convenience.