Hampton Inn Charleston-Downtown

4.0
1197 reviews
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Business Details

1 Virginia Street West, Charleston, WV
25302, United States
(304) 343-9300
https://www.hilton.com/en/hotels/crwwvhx-hampton-charleston-downtown/
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About

HotelHampton Inn
The Hampton Inn Charleston-Downtown hotel in West Virginia is located at the corner of VA Street and Pennsylvania Avenue. Our hotel is conveniently located one block from the Civic Center and two blocks from the Towne Center Mall. Dining options include several fine dining and fast food restaurants that are within walking distance. Our Charleston hotel features 111 rooms, indoor pool and spa, fitness room, and complimentary high-speed wireless internet access. Hotel amenities include hot On The House breakfast, TV with cable, in-room iron and ironing boards and hair dryers. We also offer king special rooms, connecting rooms, cribs and rollaway beds. Meeting/banquet facilities are available for a nominal fee. We love having you here in West Virginia at the Hampton Inn Charleston-Downtown hotel.

Location

Hampton Inn Charleston-Downtown
1 Virginia Street West, Charleston, WV
25302, United States

Hours

Reviews

4.0
1,197 reviews
5 stars
580
4 stars
281
3 stars
150
2 stars
84
1 star
102

What are people saying?

AI-generated from recent customer reviews

Staff Service

Many customers praised the friendly and accommodating staff, highlighting their willingness to assist and provide excellent service.

Cleanliness Issues

Numerous reviews pointed out significant cleanliness problems, including dirty rooms, bathrooms, and common areas, with some guests reporting unclean bedding and facilities.

Noise Concerns

Several guests mentioned noise disturbances from the highway and other guests, impacting their overall comfort during their stay.

Parking and Location

Feedback indicated dissatisfaction with the parking policy and concerns about the surrounding area, including reports of homeless individuals nearby.

Outdated Facilities

Many reviews noted that the hotel appeared dated and in need of renovations, with issues such as malfunctioning amenities and general wear and tear.
  • MB
    Marie Brown
    Jan 2, 2026
    5.0
    Everything was well put together and the manager was really nice about everything & helped me with whatever, I will be staying here again:)
  • BS
    Brian Sawdust
    Dec 17, 2025
    2.0
    Noisest Hampton Inn this diamond member has stayed in. Plus, parking is $10 per night. If you want to sleep, stay somewhere else. I'll never be back.
  • GK
    Gray Kelly
    Dec 9, 2025
    5.0
    After enduring a challenging, all-night drive, our arrival at the Hampton Inn was met with an instant and profound sense of relief. The front desk staff immediately prioritized our exhaustion, graciously providing us with a room right away. Stepping into our accommodation, we were impressed by the exceptionally well-lit and immaculately clean environment, complete with amenities that were truly comfortable and restorative. However, the true highlight was the consistently outstanding service. Rebecca, in particular, transcended basic customer service expectations, making us feel genuinely welcomed and cared for by going significantly above and beyond the call of duty. Crucially, this high standard was the rule, not the exception; every other team member we encountered provided the exact same friendly, attentive, and non-transactional treatment. We would enthusiastically recommend this hotel to anyone and I would gladly stay again!
  • TH
    Tony Henderson
    Dec 4, 2025
    2.0
    My low rating is completely related to the parking policy here at this location. Absolutely ridiculous that you have to scan a code and pay for parking instead of just being charged to the room. Now it's taking forever to get a damn receipt for expense reporting. They need to do better, this (new) policy is Absolutely horrible. I am pretty tech savvy, I can't imagine what it would be like for someone who isn't.
  • JB
    Jeremy Beaulieu
    Nov 29, 2025
    1.0
    When we arrived the front desk lady was very nice. We ended up going up to our room and it was weird that our room door was propped open. I’ve never had that happen before. Once inside the room it was not a good room. If it wasn’t for 13 hours on the road and being 11pm I would have gone elsewhere. We went down and talked to the lady at the desk first thing in the morning and was told that they were sorry about the situation and refunded our money. A few days later I check my credit card statement to find out that they did in fact refund the room but that they had double charged us. So I called to make things right and I got the run around. I would honestly never stay at this hotel ever again. Breakfast is mediocre and the place was dirty. The chairs have been used so much that they have dark armrests from people. The entire place is unkempt and dirty. There was hair in the tub, dirty elevator floors, trim falling off the walls. If I could give it less than 1 star I would. Do not stay at this place for your own good.
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Frequently Asked Questions About Hampton Inn Charleston-Downtown

What types of pets are allowed at Hampton Inn Charleston-Downtown?

Both cats and dogs are welcome at Hampton Inn Charleston-Downtown, making it a pet-friendly hotel.

Is breakfast included when staying at the Hampton Inn Charleston-Downtown?

Yes, a complimentary hot breakfast buffet is available to all guests at the hotel.