Business Details
About
Hotel
Located off I-64, our hotel is less than 20 miles from recreation along the New River and ski slopes at Winterplace. Shop and dine at Tamarack, just a mile away, or visit Beckley Exhibition Coal Mine, three miles away. We also offer an on-site 24/7 market with beer, wine, and snacks, plus a gaming area with pool table and a fitness center.
Location
Hours
Reviews
4.2
653 reviews
5 stars
375
4 stars
149
3 stars
46
2 stars
35
1 star
48
What are people saying?
AI-generated from recent customer reviews
Cleanliness
Many customers praised the hotel for being clean and well-maintained, although some noted issues with dirt in specific areas.
Staff Service
Staff friendliness received mixed reviews; some guests highlighted exceptional service while others reported unprofessional behavior.
Room Size
Several reviews mentioned that rooms are small and lack basic amenities like microwaves and coffee makers.
Noise Levels
Numerous guests complained about noise from adjacent rooms and outside traffic, indicating poor sound insulation.
Value for Money
Many customers felt the hotel was overpriced for the amenities and room size offered.
- EMEllen MartinNov 11, 20251.0Normally I love staying at Tru, but the dog barking in the adjacent room for hours ruined it. The manager stated they contacted the absent owner and they were at the bar nextdoor and hoped they would be home soon. Very disappointing.
- 1H1966 HillbillyNov 8, 20251.0My son was transferred to the ICU at the hospital in Beckley. I'm 3 hours away from home. I needed somewhere close to the hospital to sleep. This is the first hotel in my 60 years of life that wouldn't give a discount with a emergency hospital stay. He's now been transferred to Huntington, guess what the fancy Marriott hotel I'm in now is giving a good discount.
- CYCherie YeagerNov 3, 20254.0We pulled in late without a reservation. The location is right off the highway and very easy to find with gas stations very close by. Rooms were available, front desk clerk was friendly. All areas of the hotel were very clean and well kept. The rooms were immaculate and comfortable. They put out a great selection for breakfast, including gluten free bagels, which you don't see often! We would highly recommend this hotel! Price seemed a little high, but not horrible, especially after seeing the way everything was kept.
- PIProLine Home ImprovementsOct 22, 20251.0Overpriced! $350 a night for a cracker jack box. The desk clerks both morning and night were unprofessional, sloppy and offered no greeting what so ever. Both were sloppy dressed and had poor manners. The elevator was horrible, grout missing from tile, every tile cracked. The room was still dirty, it had just beem straightened. The shower handle was broken. The road noise is terrible. Due to the plank flooring in room you can hear everyone walking above and beside. Just a down right overpriced cracker box. Nothing at all special or accomadating. Spend your money elsewhere.
- SNShelby NelsonOct 21, 20254.0The room and hotel were great but we couldn't help but notice that there was no closet and no microwave. However, they literally have the softest pillows on the planet!Microwaves in a room come in handy when you have leftovers.
Frequently Asked Questions About Tru by Hilton Beckley
What are the check-in and check-out times at Tru by Hilton Beckley?
Check-in is available from 3:00 PM and check-out is by 12:00 PM.
Does Tru by Hilton Beckley offer free breakfast?
Yes, complimentary breakfast is available for guests.
Is parking available at the hotel and is there a charge?
Yes, there is free self-parking available for guests.
Are pets allowed at Tru by Hilton Beckley?
Yes, both cats and dogs are welcome at the hotel.
Does the hotel have any fitness or recreational facilities?
Yes, there is a free fitness center and a game room with a pool table available on-site.
Is the hotel accessible for guests with mobility needs?
Yes, the hotel offers accessible parking, an elevator, and is mobility accessible.
What eco-friendly initiatives does Tru by Hilton Beckley have?
The hotel has ISO14001 and ISO50001 certifications, uses compostable food containers and cutlery, bans single-use plastic straws and styrofoam containers, and participates in towel and linen reuse programs.
Are there convenient food options near the hotel?
Yes, nearby you can find Dunkin' for coffee and donuts, Subway for sandwiches, MrBeast Burger, Cracker Barrel Old Country Store for breakfast and brunch, Ruby Tuesday, Bob Evans, Texas Steakhouse and Saloon, and Wendy's.
What nearby attractions can I visit while staying at Tru by Hilton Beckley?
You can explore recreation along the New River, visit the ski slopes at Winterplace less than 20 miles away, shop and dine at Tamarack just a mile away, or visit the Beckley Exhibition Coal Mine three miles from the hotel.
Are there convenient transportation or fueling options near the hotel?
Yes, nearby gas stations include Marathon, Little General, BP, and Go Mart. There's also a LibertyX Bitcoin ATM and services like Western Union nearby.