Business Details
About
HotelTru by Hilton
Located off I-64, our hotel is less than 20 miles from recreation along the New River and ski slopes at Winterplace. Shop and dine at Tamarack, just a mile away, or visit Beckley Exhibition Coal Mine, three miles away. We also offer an on-site 24/7 market with beer, wine, and snacks, plus a gaming area with pool table and a fitness center.
Location
Hours
Reviews
4.2
662 reviews
5 stars
380
4 stars
150
3 stars
47
2 stars
36
1 star
49
What are people saying?
AI-generated from recent customer reviews
Noise Issues
Many guests reported significant noise disturbances from thin walls and floors, affecting sleep quality.
Cleanliness
While some reviews praised the cleanliness of the hotel, others noted issues such as dirty towels and unclean areas.
Staff Performance
Staff friendliness received mixed reviews; some guests highlighted excellent service, while others experienced unprofessional behavior.
Room Amenities
Guests frequently mentioned the lack of basic amenities like microwaves and coffee makers in rooms, which detracted from their overall experience.
Value for Money
Several customers felt the hotel was overpriced for the quality and amenities provided, leading to dissatisfaction.
- TSTony S3 days ago2.0Stayed traveling to OH. 1/8/26 Room was nice, beds were soft and comfortable place was clean and newer. However all was ruined by giant Guantanamo style parking lot lights ever 30 yards that absolutely blasted thru the room all night, the shades did not come all the way down and left a 2 inch gap at the bottom that was exactly the same hight as your head when sleeping. Other side of hotel was right next to the I-77 Freeway and super noisy. Staff never at front desk and when you did catch someone they acted very irritated. I asked to move rooms and was told me they were booked even without looking at system or even being at the desk as she was sitting on her phone at lobby tables and there was only a third of parking filled . No coffee maker in room so after your sleepless night (did I mention the giant stadium style lights?) you have to go all the way to lobby to get lukewarm watered down coffee. other than the things you usually want from a hotel, (Darkness during night) it was ok.
- JMJalen MasseyDec 20, 20253.0The biggest problem with this hotel were the paper thin walls and floors, so if you are a light sleeper or traveling with infants/toddlers, probably look elsewhere. The hotel itself is fine but for the price, I'd expect a much quieter room.
- LSLinda SablofskiDec 17, 20254.0Stayed about a month ago. Nice modern boutique hotel. First time staying at this brand by Hilton. Breakfast was good...room was clean Staff was friendly but we were wondering why one of the desk staff was walking around the lobby with no shoes on their feet. The man did work there ..he was wearing a T shirt that all the other staff menbers were wearing...but it looked odd that he was walking around working with only socks on his feet. Not very professional in our opinion. Other than that... it was a good stay. No real complaints.
- KKKlausDec 6, 20255.0Clean and comfortable. Right next to the interstate. Rooms were warm and comfortable. In the bathroom, you can hear sounds from other rooms, was not an issue otherwise. Great breakfast and 24 coffee, tea, or hot cocoa. Highly recommend 👌
- EMEllen MartinNov 11, 20251.0Normally I love staying at Tru, but the dog barking in the adjacent room for hours ruined it. The manager stated they contacted the absent owner and they were at the bar nextdoor and hoped they would be home soon. Very disappointing.
Frequently Asked Questions About Tru by Hilton Beckley
What are the check-in and check-out times at Tru by Hilton Beckley?
Check-in is available from 3:00 PM and check-out is by 12:00 PM.
Does Tru by Hilton Beckley offer free breakfast?
Yes, complimentary breakfast is available for guests.
Is parking available at the hotel and is there a charge?
Yes, there is free self-parking available for guests.
Are pets allowed at Tru by Hilton Beckley?
Yes, both cats and dogs are welcome at the hotel.
Does the hotel have any fitness or recreational facilities?
Yes, there is a free fitness center and a game room with a pool table available on-site.
Is the hotel accessible for guests with mobility needs?
Yes, the hotel offers accessible parking, an elevator, and is mobility accessible.
What eco-friendly initiatives does Tru by Hilton Beckley have?
The hotel has ISO14001 and ISO50001 certifications, uses compostable food containers and cutlery, bans single-use plastic straws and styrofoam containers, and participates in towel and linen reuse programs.
Are there convenient food options near the hotel?
Yes, nearby you can find Dunkin' for coffee and donuts, Subway for sandwiches, MrBeast Burger, Cracker Barrel Old Country Store for breakfast and brunch, Ruby Tuesday, Bob Evans, Texas Steakhouse and Saloon, and Wendy's.
What nearby attractions can I visit while staying at Tru by Hilton Beckley?
You can explore recreation along the New River, visit the ski slopes at Winterplace less than 20 miles away, shop and dine at Tamarack just a mile away, or visit the Beckley Exhibition Coal Mine three miles from the hotel.
Are there convenient transportation or fueling options near the hotel?
Yes, nearby gas stations include Marathon, Little General, BP, and Go Mart. There's also a LibertyX Bitcoin ATM and services like Western Union nearby.